Cancellation Fico: Easy Method

What is Fico

Overview

Fico (often referenced via myFICO for consumer-facing score and monitoring tools) provides credit scoring, analytics and monitoring services to help users understand and manage their credit risk.

FICO scores are used by lenders globally and have been adapted for local markets, including versions used in South Africa.

How FICO is used in South Africa

TransUnion South Africa uses FICO® Score models (for example, FICO® Score 6) tailored to the South African lending environment.

This means South African consumers may encounter FICO-derived scores when applying for credit or using local credit-monitoring services.

How to cancel Fico

Cancel online (recommended)

• Log in to your myFICO account and open the "My Subscriptions" page.
• Follow the on-screen option to cancel the subscription before the renewal date.

Cancel via mobile app or phone

• In the myFICO mobile app, go to the "More" tab and open the Subscription screen to cancel.
• Alternatively, call myFICO support to request cancellation: 1-800-319-14433.

What happens when you cancel

Access after cancellation

Your access typically continues until the end of the current paid subscription period.

Features tied to the subscription will stop once the subscription period ends and is not renewed.

Auto-renewal and account data

Subscriptions auto-renew unless canceled before the end of the active period, so cancel early to avoid an unwanted renewal.

Account data and historical information may remain available in your account subject to the provider's data-retention policies.

Will I get a refund?

Official refund stance

MyFICO's stated policy is that subscriptions auto-renew; verified reports indicate MyFICO does not offer refunds as a standard practice.

Expect that payments already processed are unlikely to be refunded unless explicitly offered by support.

Practical exceptions and what to do

• If you believe you were double-billed or charged in error, contact support immediately and keep records of charges and correspondence.
• Be aware that multiple user reports describe poor outcomes when requesting refunds; documenting your case improves chances of resolution.

Fico plans and pricing

Pricing availability

No definitive public pricing for consumer myFICO subscriptions specific to South Africa was found in the verified sources.

For accurate subscription rates, contact myFICO support or review your account billing page.

Contact for pricing

Your consumer rights in South Africa

Annual free credit reports

Under South African practice, consumers are entitled to one free credit report per year from each major bureau (TransUnion, Experian, Equifax).

Additional bureau reports may be available for small fees (commonly around R20) through bureau portals or agents.

Local FICO usage and enquiries

FICO models (such as FICO® Score 6) are used locally by TransUnion and reflect South African lending considerations.

For disputes or corrections to your credit file, contact the relevant credit bureau directly (for example, TransUnion South Africa).

Customer experiences

Positive feedback

Some users report that customer-service interactions can be personable and efficient when handled promptly.

Positive experiences often follow clear documentation and prompt support responses.

Negative feedback

Several users complain about difficulty obtaining refunds and describe challenges canceling without speaking to support.

There are reports of perceived coercive retention practices and unhelpful outcomes when disputing charges.

Documentation checklist

Before you call or cancel online

• Account email/username and password for myFICO.
• Last four digits of the payment method or billing statement showing the charge.
• Dates of subscription start and the next renewal date, if known.

If disputing charges or requesting a refund

• Copies or screenshots of billing transactions and bank/credit card statements.
• All correspondence with support, including timestamps and agent names if available.

Common mistakes

Assuming cancellation is immediate

Many users assume canceling stops access immediately; in practice, access usually continues until the paid period ends.

Always verify the confirmation message or email and note the date your access will end.

Not documenting communication

Failing to record calls, emails, or screenshots weakens your position if you need to dispute charges later.

Keep receipts and reference numbers when you contact support to cancel or request refunds.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation

Save any confirmation emails or screen receipts that confirm your cancellation and the date your access ends.

If you do not receive confirmation, follow up with support and keep records of any interactions.

Helpful links and next steps

• How to cancel your myFICO subscription
• TransUnion - FICO® Score 6 (South Africa)
• Guide to getting credit scores and reports in South Africa

Address

Local correspondence

Fair Isaac Africa Limited, 25 Rudd Road, Illovo, Sandton, 2196, South Africa.

Support contact

For subscription support and cancellation assistance, use the myFICO support resources or call: 1-800-319-14433.