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Cancel GAMMA
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Gamma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gamma: Easy Method
What is Gamma
Overview
Gamma is a subscription-based presentation and content tool that helps users create polished slides and visual materials quickly using templates and AI-assisted features.
The service is offered via the web (direct subscriptions) and through mobile in-app purchases on the App Store and Google Play.
Who uses it
Individuals and teams who need fast, non-technical presentation creation commonly use Gamma for prototypes, pitches, and internal communications.
Different billing routes (web vs in-app) affect how subscriptions are managed and how cancellations or refunds are handled.
How to cancel Gamma
Cancel a web (direct) subscription
- Log into your Gamma account on the web.
- Go to Account Settings → Change/Cancel Membership.
- Cancel at least 30 days before renewal or within 30 days of an auto-renewal notice, per the provider guidance.
- Paid features remain active until the end of the current billing term; there are no prorated refunds for mid-term cancellations.
Cancel App Store or Google Play subscriptions
- App Store (iOS): Open your Apple ID subscription settings in the App Store and cancel the Gamma subscription there. Gamma cannot cancel App Store subscriptions for you.
- Google Play (Android): Open Google Play Store → Subscriptions and cancel the Gamma subscription from your Google account. Gamma cannot cancel Google Play subscriptions for you.
- For App Store or Google Play purchases, refunds (if any) are handled by Apple or Google under their respective policies.
What happens when you cancel
Access and billing
After cancellation, paid features typically remain available until the end of the paid billing period.
Automatic renewal will be stopped for the next cycle; no prorated credit for unused time is provided for web/direct subscriptions.
Data and account
Your account and any content you created remain accessible according to Gamma's data-retention rules and your account status.
If you plan to delete your account, export or save any needed files before requesting permanent removal.
Will I get a refund?
Refunds for web (direct) subscriptions
- Refunds are available only in limited cases: a request must be made within 3 days of subscribing.
- Refund eligibility also depends on credit usage remaining below plan-specific thresholds (example thresholds: Plus <200 credits, Pro <600 credits).
- To request a refund for a web subscription, contact Gamma Customer Support and provide account and purchase details.
Refunds for App Store / Google Play subscriptions
- Refunds for in-app purchases are handled by Apple (App Store) or Google (Play Store) under their own policies.
- Gamma cannot directly issue refunds for App Store or Google Play purchases; contact Apple or Google support for those requests.
- Decisions and timelines for refunds on mobile purchases are governed by the relevant store’s terms and processes.
Gamma plans and pricing
Plans available
Below are the iOS in-app purchase prices available in the South African App Store as provided for the 'Gamma AI - Slides PPT' app.
Web-based Gamma pricing is listed in USD on Gamma’s site and may not display ZAR rates.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Weekly Subscription (Gamma Pro - via App Store IAP) | R99.99 | Weekly | Unlocks Gamma Pro features (localised IAP within 'Gamma AI - Slides PPT' app) |
| Monthly Subscription (Gamma Pro - via App Store IAP) | R299.99 | Monthly | Gamma Pro monthly features (via IAP) |
| Creator Pack (In-App Purchase) | R199.99 | One-time | Creator Pack content |
| Starter Pack (In-App Purchase) | R39.99 | One-time | Starter Pack content |
| Power Pack (In-App Purchase) | R399.99 | One-time | Power Pack content |
| Pro Pack (In-App Purchase) | R99.99 | One-time | Pro Pack content |
Notes
These prices apply to the iOS app in the South African App Store as of late 2025 and are subject to change by Apple or the developer.
Official web-based Gamma pricing is listed in USD on Gamma’s website and may not show local ZAR rates for South Africa.
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under South Africa’s Consumer Protection Act, certain fixed-term agreements can be cancelled with 20 business days’ notice.
Direct digital subscriptions are not automatically covered by a statutory 14-day cooling-off period unless the supplier specifically provides one.
How to exercise your rights
- Provide written notice to the supplier where required and keep a copy of the notice and delivery receipt.
- If you believe your statutory rights have been breached, retain evidence (receipts, screenshots, correspondence) to support a formal complaint.
Customer experiences
Positive feedback
Many users report Gamma is helpful for quickly creating polished presentations, particularly for non-technical users.
Users frequently praise the speed and template-driven workflow for straightforward slide creation.
Negative feedback
- Reports exist of users being charged after cancelling and of refund requests being denied even within stated windows.
- Common complaints include limited or slow support responses, upload/image issues, distorted templates, and inconsistent AI outputs.
- Several users cite support failures such as delayed replies, inability to reset passwords, or support emails not being delivered.
Documentation checklist
What to gather before contacting support
- Account email and username used with Gamma.
- Order ID or receipt number for the subscription or in-app purchase.
- Subscription start date and renewal date (if known).
- Payment method and the last 4 digits of the card or payment account.
Additional evidence to include
- Screenshots of subscription status and cancellation confirmation (if any).
- Screenshots or copies of charges on your bank or card statement.
- Records of support requests, dates, and any responses received.
- Credit-usage details for web subscriptions if requesting a refund under usage thresholds.
Common mistakes
Missing the correct cancellation route
Attempting to cancel an in-app subscription via the Gamma website is a common error; App Store and Google Play subscriptions must be cancelled through the respective store.
Always check which channel you used to subscribe (web vs in-app) before following cancellation steps.
Poor evidence or timing
Waiting too long to request a refund or failing to capture proof of charges or cancellation can make disputes harder to resolve.
Not keeping receipts, screenshots, or support correspondence is a frequent reason refund requests or complaints are unsuccessful.
Comparative recap
Quick comparison
| Aspect | Web (direct via Gamma) | App Store (iOS) | Google Play (Android) | 期間 |
|---|---|---|---|---|
| How to cancel | Account Settings → Change/Cancel Membership on Gamma’s website. | Cancel in Apple ID subscription settings in the App Store. | Cancel in Google Play Store → Subscriptions. | Varies |
| Who handles refunds | Gamma Customer Support (limited conditions, web policy). | Apple handles refunds under App Store policies. | Google handles refunds under Play Store policies. | Varies |
| Refund window (typical) | Within 3 days for web refunds (subject to credit-usage thresholds). | Subject to Apple’s refund rules and discretion. | Subject to Google’s refund rules and discretion. | Varies |
| Prorated refunds | No prorated refunds for mid-term cancellations (web). | Determined by Apple policies; contact Apple for details. | Determined by Google policies; contact Google for details. | Varies |
Key takeaway
Which billing route you used determines the cancellation steps and who can consider or issue refunds.
For best results, preserve all purchase evidence and act promptly if you intend to request a refund or contest a charge.
After cancelling
Confirm and document
- Save any cancellation confirmation emails or screenshots of cancelled subscription status.
- Monitor your bank or card statement for future charges and keep records of any unexpected activity.
Next steps if there is a problem
- If charged after cancelling, contact Gamma Customer Support for web subscriptions and provide your documentation.
- For in-app purchases, contact Apple Support or Google Play support to request a refund and follow their appeal processes.
- If you believe your consumer rights under South African law were violated, gather evidence and consider lodging a formal complaint with the appropriate consumer protection authority.
Address
Postal address for notices
Gamma Tech, Inc.
2261 Market Street #4544, San Francisco, CA 94114, United States
Dispute correspondence
The postal address above is the formal address listed for notice under Gamma’s Terms of Use (useful for dispute correspondence).
When sending notices, include your account details, a clear statement of the issue, evidence, and a requested remedy to help facilitate a response.