Cancellation Genie: Easy Method

What is Genie

Overview

Genie is a subscription-based assistant that automates tasks and answers queries by voice or chat. It offers tiers with GPT-powered features and other subscription options for personal productivity.

How it is delivered

Access is provided through a user account and recurring billing; features vary by plan. Terms, refund and cancellation rules are set by Marketplace Genie and detailed on their official policy page.

Sources

See the official refund and cancellation details on the provider site for the authoritative policy.

How to cancel Genie

Primary cancellation methods

• Cancel via email to info@marketplacegenie.co.za. Include your account email and request effective date.
• Cancel via the account section on your Genie subscription dashboard (sign in and follow the cancellation flow).

Timing requirements

• Submit the cancellation at least 30 days before the end of your current term. Subscriptions renew automatically monthly unless cancelled in time.
• For new customers wishing to rely on the 30-day no-obligation period, cancel within that initial 30 days to be eligible for a refund (see below).

Step-by-step example

• 1) Sign in to your Genie account and check your renewal date.
• 2) Email info@marketplacegenie.co.za or use the account cancellation option at least 30 days before renewal.
• 3) Keep a copy of the cancellation confirmation (email or screenshot) for your records.

What happens when you cancel

Access and service

After cancellation, your access generally continues until the end of the paid term. Features remain active through the paid period unless otherwise notified by the provider.

Automatic renewal

Automatic monthly renewals stop once cancellation is processed in accordance with the 30-day notice requirement. Verify the end date in the confirmation message you receive.

Account data

Account and any stored data remain subject to Genie’s data and privacy terms. If you need data exported or deleted, request this explicitly when you cancel.

Will I get a refund?

General refund rule

No refunds are offered for partial-month, quarter, or year cancellations. Fees paid for the remaining term are not reimbursed once a paid period has started.

30-day no-obligation exception

• New customers who cancel within the initial 30-day no-obligation period are eligible for a full refund, minus a minor service charge.
• This 30-day refund right applies only to new users and does not apply to existing customers.

How to request a refund

To request a refund under the 30-day policy, submit your cancellation and refund request to info@marketplacegenie.co.za and retain the provider's written confirmation.

Genie plans and pricing

Pricing table

Notes on pricing

Prices are taken from the South African listings available for Genie and may include promotional or mis-labelled items. Check your purchase screen for the exact charge applied at checkout.

Your consumer rights in South Africa

Basic rights

Under South African consumer protection principles, consumers have rights to fair value, good quality and safe services. These rights may interact with provider terms.

How provider policy fits

Marketplace Genie’s explicit SaaS policy limits refunds to the initial 30-day period for new users and disclaims partial-term refunds. That policy governs refunds unless local law provides otherwise.

If you believe your rights were breached

• Raise the issue with Genie support and retain all correspondence.
• If unresolved, consider remedies available through the National Consumer Commission or the Consumer Goods and Services Ombud.

Customer experiences

Positive feedback

Public reviews on Capterra for a product named "Genie AI" report high ease-of-use and cost savings, with average ratings around 4.5/5.

Reported issues

There are reports online of billing and support problems for services with similar names. Common themes include billing anomalies and delayed support responses.

Practical takeaway

• Keep billing records and confirmation emails to resolve disputes quickly.
• Test access and features early to determine whether to use the 30-day cancellation window if eligible.

Documentation checklist

What to prepare before cancelling

• Account email and username used to subscribe.
• Proof of purchase or billing (receipt, bank/ card statement showing the charge).
• Subscription renewal date and current plan details.

What to save after cancelling

• Written confirmation of cancellation from Genie (email or on-screen confirmation).
• Any response to refund requests if within the 30-day new-customer window.

Common mistakes

Missing the 30-day notice

Example: Waiting until a week before renewal to cancel. Because a 30-day notice is required, this often results in unintended automatic renewal.

Assuming partial-term refunds apply

Example: Cancelling mid-month expecting a pro rata refund. Genie’s policy disallows refunds for unused portions of a paid term outside the initial 30‑day window.

Not saving confirmation

Example: Cancelling via the account interface but failing to keep a screenshot or confirmation email. This makes it harder to contest subsequent charges.

Comparative recap

Quick comparison

After cancelling

What to check

• Confirm the cancellation end date and verify no further charges occur after the paid period ends.
• Request data export or account deletion if needed and retain any confirmations.

Helpful links

• Marketplace Genie refund policy
• Capterra reviews for "Genie AI"

Address

Official email

Primary cancellation and support email: info@marketplacegenie.co.za.

Postal address for legal communications

Genie Health South Africa (Pty) Ltd, Attention: Legal Department, 17 Midas Avenue, Olympus, Pretoria, Gauteng, 0081.