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Cancellation Hiri: Easy Method
What is Hiri
Overview
Hiri is a subscription-based email productivity app designed to help users manage email, schedule tasks and improve communication workflows.
It is offered by Whittl Media Ltd (trading as Hiri) and is distributed as a paid app and desktop client with periodic updates.
Key purpose
The app focuses on organizing email into actionable items and reducing inbox overload through dedicated features and a simplified interface.
Licenses are sold as time-limited subscriptions or one-time lifetime purchases for ongoing access to updates.
How to cancel Hiri
Cancel on iOS / Apple App Store
- Open the App Store on your iPhone or iPad and tap your account icon.
- Go to Subscriptions, find Hiri and choose Cancel Subscription to stop future renewals.
Cancel on Android / Google Play
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select Hiri and tap Cancel subscription, following the on-screen steps to confirm.
Cancel web-based subscription
- Web or direct subscriptions must be cancelled by contacting support (in-app chat or email).
- Provide your account details and request cancellation; keep the support confirmation for your records.
What happens when you cancel
Access after cancelling
When you cancel, your subscription will typically remain active until the end of the current paid period.
You will retain access to paid features for the remainder of that billing cycle unless otherwise stated.
Renewal and billing
Cancellation stops automatic renewal at the next billing date; it does not usually create a prorated refund for unused time.
For store-managed subscriptions, renewal is controlled by Apple or Google Play and must be cancelled in their account settings to avoid future charges.
Data and account
Cancelling a subscription does not automatically delete your account or app data; if you delete the app the subscription remains active until cancelled via the store or support.
If you want account removal, contact support explicitly and request data deletion according to the operator's process.
Will I get a refund?
General refund policy
Hiri’s stated policy is that there are no refunds or credits for unused portions of subscription periods.
Always review the purchase terms shown at the point of sale for any exceptions or promotional conditions.
Platform-specific refund routes
- iOS/Apple purchases: Refund requests must be made to Apple; Hiri cannot issue refunds for App Store transactions.
- Google Play: Google Play may accept refund requests (usually within about 48 hours); after that their platform policy applies.
- Web purchases: Refunds for web subscriptions depend on support decisions - contact the provider directly for review.
Hiri plans and pricing
Pricing summary
Below are the known published licence options and approximate conversions to South African Rand (ZAR).
There are no official ZAR prices published for 2024/2025; ZAR figures are approximate conversions from USD.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Annual License | US$39 (~R741 estimation) | Annual | Includes access to updates and new features indefinitely |
| Lifetime License | US$119 (~R2 261 estimation) | One-time | Includes access to updates and new features indefinitely |
Your consumer rights in South Africa
Cancellation timing
To avoid unwanted renewal, consumers are advised to cancel subscriptions at least 24 hours before a free trial or billing period ends.
Timely cancellation prevents automatic charges for the next billing cycle under most platform rules.
Refund and dispute options
- For App Store purchases, consumers must request refunds from Apple according to Apple’s policies.
- For Google Play purchases, request a refund through Google Play (often possible within about 48 hours); otherwise platform rules apply.
- For web purchases, refunds depend on support decisions - keep correspondence and receipts when disputing charges.
Other important rights and notes
Uninstalling the app or deleting your account does not cancel a subscription; you must cancel via the relevant store or contact support.
Keep proof of cancellation (screenshots, confirmation emails) as evidence if a charge continues after cancellation.
Customer experiences
Positive feedback
Some users have praised Hiri for a calm and intentional matching of features to reduce inbox clutter and improve focus.
Positive comments often highlight simplified workflows and a clean interface for managing email tasks.
Negative feedback
There are reports of issues such as perceived hidden paywalls that limit likes or messaging without payment for some apps in this sector.
Other complaints include concerns about fake or bot profiles (for dating-like services), ongoing charges after cancellation, and variable customer support responsiveness.
Documentation checklist
What to keep before cancelling
- Purchase receipt or invoice showing the subscription start and payment method.
- Account email/username and subscription ID if available.
What to keep after cancelling
- Confirmation of cancellation (screenshot or email) showing date/time and reference number.
- Any follow-up support correspondence and transaction records in case of disputes.
Common mistakes
Assuming uninstall cancels subscription
Many users mistakenly uninstall the app expecting that the subscription stops automatically.
Uninstalling removes the app locally but does not cancel billing - you must cancel in the store or via support.
Waiting too late to cancel
Delaying cancellation until the billing day can result in an immediate renewal charge; cancel at least 24 hours before the end of trial or billing period.
Also, relying on email deletion rather than obtaining a clear cancellation confirmation can make disputes harder to resolve.
Comparative recap
Quick comparison of cancellation routes
The table below summarises the main cancellation methods, likely refund options and notes to help decide the best route.
| Method | How to cancel | Refund possibility | Notes |
|---|---|---|---|
| iOS / Apple App Store | Cancel via App Store account > Subscriptions | Request refund from Apple; Hiri cannot issue App Store refunds | Apple controls billing and refunds |
| Android / Google Play | Cancel via Play Store account > Subscriptions | Google Play may refund (often within ~48 hours); platform policy applies later | Use Play Store refund request form if needed |
| Web / Direct | Contact support (in-app chat or email) to cancel | Refunds depend on support decision and provider terms | Keep written confirmation from support |
After cancelling
What to monitor
Keep an eye on your bank or card statements for any unexpected charges after cancellation.
If a charge appears, contact the store or support immediately and provide proof of cancellation.
Helpful links and support
Company and help resources you may use to learn more or raise a support request:
- Hiri - Wikipedia
- Subscription cancellation guide (support)
- Example cancellation template and guidance
Address
Company address
Whittl Media Ltd (Trading as Hiri), Dogpatch Labs, IFSC, Dublin, Ireland.
Contacting support
If you need to request cancellation or data removal for a web purchase, contact the service’s support channels and include your account details and proof of purchase.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.