Cancellation Hubble: Easy Method

What is Hubble

Overview

Hubble is a collection of subscription services and products that includes HubbleClub (in-app memberships), Hubble mentoring (Consultation Calls), Hubble Connected hardware and cloud services, and marketplace or coworking bookings processed via Hubble.

Who this guide is for

This guide is tailored for users in South Africa who need clear steps to cancel subscriptions, return products, or request refunds from Hubble services.

How to cancel Hubble

Cancel subscriptions purchased in-app

• Subscriptions bought via Apple App Store or Google Play must be canceled directly in those stores; Hubble cannot cancel them on your behalf.
• Open the Apple/Google subscriptions section and cancel the Hubble or HubbleClub subscription there to stop future renewals.

Cancel other Hubble services

• Consultation Calls (Hubble mentoring): cancel from your Dashboard; the subscription remains active until the end of the current paid billing period.
• Hubble Connected membership: after the initial 3-month minimum period you may cancel at any time; access continues until the end of the current billing cycle.
• Coworking or workspace bookings: follow the provider’s cancellation terms - many require cancellation at least 2 full business days before a booking for a full refund.

What happens when you cancel

Access and service end dates

When you cancel a subscription, access typically continues until the end of the current paid billing period unless a specific refund or credit is granted.

For Hubble Connected cloud services, cancelling after the initial 3-month term ends cloud access at the end of the billing period while you may keep the physical device.

Renewals and billing

Stopping auto-renewal prevents future charges but does not automatically issue refunds for the current billing cycle except where stated in refund policies.

If you subscribed via Apple or Google, cancel at those stores to stop renewals; Hubble cannot stop store-billed renewals for you.

Will I get a refund?

General refund rules

• Refunds depend on the product or service type and timing; many refunds are subject to manual review.
• HubbleConnected terms provide a short legal cancellation window for new paid subscriptions (7 days for non-EU consumers; 14 days for EU consumers) from confirmation of the first paid subscription.

Specific refund exceptions

• Consultation Calls: refund requests may be made up to 3 days after the scheduled call date; valid claims (for example, expert no-show) are manually reviewed and may be refunded.
• Hubble Connected hardware: returns accepted within 30 days of delivery for a refund (return shipping at buyer’s cost unless defective). Defective items reported within 7 days may be replaced or refunded.
• General product orders: non-faulty items must be returned within 14 days unused and in original packaging; refunds processed after the seller receives the return.
• HubbleClub subscription: cancellable within 7 days of the initial subscription for a full refund; after 7 days no refund or prorated refund is normally available.

Hubble plans and pricing

Available plans (South Africa)

The following prices reflect HubbleClub in-app purchase prices shown in the South African App Store during 2024/2025.

How to read the table

Period is shown with 期間; 月額 = monthly and 年間 = annual. Prices are in South African rand (ZAR).

Your consumer rights in South Africa

Cooling-off and returns

South African consumer law can provide a limited cooling-off right in specific contexts for physical goods, but it often does not automatically apply to digital services or foreign vendors.

Where Hubble provides specific refund windows (for example 7 or 14 days), those contractual conditions are the primary route to a refund unless local law gives you broader rights.

What to do if you have a dispute

Keep proof of purchase, dates, and any support correspondence; these are essential if you escalate a dispute through local consumer protection channels or your payment provider.

If charges continue after claimed cancellation, contact your bank or payment provider to dispute unauthorised recurring charges in parallel with Hubble support requests.

Customer experiences

Positive feedback

Some users praise the Hubble mentoring platform for connecting them with knowledgeable advisors, useful one-on-one calls, and a straightforward dashboard for booking and managing calls.

These positive reviews typically mention helpful, high-quality advisor interactions and ease of use for mentorship sessions.

Negative feedback

Many users report device connection failures (for example, baby monitors not pairing), charging problems, and app instability, along with slow or unhelpful customer service responses.

There are recurring complaints about warranty delays, missing replacements, and problems cancelling subscriptions or receiving refunds, including reports of continued charges after cancellation.

Documentation checklist

What to gather before contacting support

• Order number, invoice or receipt showing date and amount.
• Account email or username used for the Hubble service.
• Device model and serial number (for hardware returns or warranty claims).

Evidence to support refunds or disputes

• Screenshots of subscription status, billing statements showing charges, and any cancellation confirmations.
• Support ticket numbers, email threads, and dates of attempted contact with Hubble support.

Common mistakes

Failing to cancel at the correct place

Example: many users expect Hubble to cancel app-store subscriptions for them. If you subscribed via Apple or Google, you must cancel in that store; otherwise charges will continue.

Always verify where the payment was processed (Apple, Google, Hubble website) before relying on a vendor-side cancellation.

Missing time windows and proof

Example: waiting longer than the allowed refund window (7, 14 or 30 days) or not keeping proof of purchase often prevents successful refunds.

Submit refund requests promptly and attach clear evidence to avoid denials based on timing or missing documentation.

Comparative recap

Quick side-by-side

This table compares common Hubble services for cancellation and refund expectations to help you choose the right path.

How to use this table

Find the service you used, note the recommended cancellation route, refund window, and the 期間 where relevant.

After cancelling

Follow-up steps

Keep confirmation emails or screenshots that show the cancellation and any ticket/reference numbers from Hubble support or the app store.

If billed incorrectly after cancellation, contact your payment provider and present documentation to dispute further charges.

Where to get further help

Use your Hubble account Dashboard and support channels for service-specific follow-up; maintain records of all communications and dates.

If you purchased via Apple or Google, manage and request refunds through those stores when applicable.

Address

Postal / returns address (Cape Town)

Unit 24, Woodbridge Business Park, Koeberg Rd, Milnerton, 7441, Cape Town, South Africa

Notes about the address

This address has been associated with Hubble distribution or service operations in South Africa; verify return instructions and RMA requirements with Hubble support before shipping any goods.