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Cancel IDTRUE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Idtrue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Idtrue: Easy Method
What is Idtrue
Overview
Idtrue is an identity verification and personal-data monitoring service that helps users track and manage information about themselves online.
The service aggregates public-record and online data to create user profiles and offers subscription-based monitoring and removal assistance.
Purpose
Idtrue aims to help individuals monitor personal data exposure and provide tools or assistance to remove or opt out of listings.
It operates as a data-broker style service, generally headquartered in the United States rather than in South Africa.
How to cancel Idtrue
Phone cancellation (recommended)
- Call Idtrue customer service at 1‑800‑443‑2205 between 6 AM and 6 PM (PST).
- Provide your account details (email, subscription ID, billing name) and clearly request cancellation.
- Ask for a cancellation confirmation reference and the date when future billing will stop.
Online cancellation and app notes
- Sign in to your Idtrue online account and use the account settings or subscription area to cancel.
- There is no clear published policy for cancelling via the App Store or Google Play; if you subscribed through an app store, cancellation should still be attempted via your Idtrue online account or by phone.
- Document screenshots or confirmation emails when you cancel for your records.
What happens when you cancel
Access and billing
Cancelling stops future recurring charges but does not automatically entitle you to refunds for periods already billed.
Your account access may remain active until the current paid period expires, depending on Idtrue's billing cycle.
Data and retention
Idtrue may retain records for legal, regulatory or archival reasons; data removal from public listings does not guarantee permanent deletion.
Records may be retained or recompiled: data persistence can last up to 12 months before archival and re-uploads can occur.
Will I get a refund?
Idtrue refund policy
Idtrue does not provide refunds for subscription periods that have already been billed; cancellations stop future billing only.
There is no published 14-day statutory refund right in Idtrue's publicly available terms that would guarantee a refund after purchase.
Exceptions and actions
- If you believe a billing error occurred, contact customer service and request an investigation and written response.
- Document all communications; while refunds are not standard, exceptional remedies may be issued at the company's discretion.
Idtrue plans and pricing
Pricing availability
No reliable South Africa-specific pricing for Idtrue could be located for 2024/2025.
To confirm current pricing for your region or plan, contact Idtrue directly via phone or your online account.
Contact for exact pricing
Because public pricing details are not available, you should request a written price quote or check your account dashboard for plan specifics.
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Opt-out and data removal
- Opt-out from public listings is generally free and can be done online, by email, or by phone.
- Removal typically removes entries from public search listings, but the site may still retain records for legal/regulatory purposes.
- Because data can be recompiled, periodic re-checks and repeat opt-out requests are recommended.
Legal protections and limits
South African consumer protections such as the Consumer Protection Act may have limited practical effect when dealing with foreign-based data brokers.
There is no explicit statutory refund right noted in Idtrue's publicly available materials for subscriptions purchased.
Customer experiences
Positive feedback
No consumer reviews specific to Idtrue in South Africa were identified in the verified sources.
Some users may find monitoring and opt-out options helpful, but public praise was not found in the reviewed material.
Negative feedback
- Customers report difficulty reaching customer service and challenges achieving cancellation even with required details.
- Data accuracy issues: aggregated public-record data can be misattributed or inaccurate.
- Opt-out may need to be repeated and may be limited (for example, some sites limit free removals per email).
- Subscription pricing has been described as potentially high by some online reports.
Documentation checklist
Account information to prepare
- Email address used for the account
- Subscription ID or order/reference numbers from billing emails
- Full name and billing address on the account
Proof and records
- Copies or screenshots of subscription confirmations and recent billing statements
- Record of cancellation request (emails, call reference numbers)
- Identification documents if requested to verify account ownership
Common mistakes
Using the wrong cancellation route
Many users attempt to cancel via an app store; Idtrue's published guidance points to phone or online-account cancellations.
If you subscribed via a third-party app store, check both the app store subscription settings and Idtrue account options.
Insufficient documentation
Failing to provide the exact account details, purchase receipt, or a written request can delay or block cancellation efforts.
Always keep screenshots and ask for a confirmation reference to avoid disputes with recurring billing.
Comparative recap
Quick comparison
The table below summarizes common cancellation routes, ease, and refund likelihood based on available information.
Recommendation summary
If immediate action is needed, call customer service during PST hours and follow up with an online cancellation and saved confirmation.
| Method | Ease | Refund | Notes |
|---|---|---|---|
| Phone (1‑800‑443‑2205) | Moderate - can be difficult to reach | No refund for already billed periods | Available 6 AM - 6 PM (PST); request confirmation reference |
| Online account | Moderate - preferred if available | No refund for already billed periods | Use account settings and save screenshots of cancellation |
| App Store / Google Play | Varies - no clear policy from Idtrue | Depends on app store policies | Idtrue advises cancelling via phone or online account |
After cancelling
Confirming cancellation
- Keep any confirmation messages, reference numbers, or screenshots as proof of cancellation.
- Check your bank or card statement for continued charges for one or two billing cycles and dispute if necessary.
Further steps and opt-out resources
For guidance on opt-out and managing public listings, consult detailed instructions from privacy guides.
Relevant resources include privacy guides that explain Idtrue opt-out processes and considerations.
Idtrue opt-out guide - InternetPrivacy
Idtrue opt-out guide - ProPrivacy
Address
Corporate address
ID True, LLC
24 W Camelback Rd., Ste 485, Phoenix, Arizona 85013-2529, United States
Contact details
Customer service phone: 1‑800‑443‑2205 (available 6 AM - 6 PM PST).
No South African office or local address was identified in the verified sources; use the phone or online account for support.