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Cancel KEIKI
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Keiki service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keiki: Simple Process
What is Keiki
Overview
Keiki is an educational app that offers interactive, play-based activities and resources aimed at supporting early childhood development.
The app uses a subscription model to unlock premium content and features for children and caregivers.
Key functions
Keiki provides age-appropriate games, vocal and counting exercises, and guided activities intended to support learning and bonding.
Access is via mobile apps (App Store / Google Play) or directly through Keiki's website with a user account and subscription.
How to cancel Keiki
Cancel via App Store or Google Play
- Open your device's App Store (Apple) or Google Play Store account settings.
- Locate Subscriptions, find the Keiki subscription, and choose Cancel to stop renewal.
- To avoid being charged, you must actively cancel the subscription or free trial via your App Store’s settings.
Cancel a web (direct) subscription
- Email support@keiki.app at least 24 hours before the end of the current subscription period or free trial.
- Include your account email, subscription ID (if available), and date of purchase in the message.
- Keep confirmation of your cancellation e-mail or any automated reply from Keiki for your records.
What happens when you cancel
Access and renewal
After cancellation, you will typically retain access to paid features until the end of the current billing or trial period.
The subscription will not renew at the next billing date once cancellation is processed.
Data and account
Your Keiki account and any progress or settings usually remain unless you delete the account separately.
If you need account deletion, contact support@keiki.app to request removal or guidance on data retention.
Will I get a refund?
App Store / Google Play purchases
- Subscriptions purchased through App Stores are subject to the respective store refund policies.
- Keiki cannot grant refunds for purchases made via App Store or Google Play; you must request a refund through the store.
Web (direct) purchases and exceptions
- Purchases made directly on the website are generally non-refundable due to the digital nature of the content.
- Refunds for direct purchases may be granted at the company’s discretion (for example, defective digital content).
- For EU residents: if you consented to immediate delivery of digital content and acknowledged loss of withdrawal rights, the 14-day right of withdrawal is lost except for defective content.
Keiki plans and pricing
Available plans (South Africa)
The following pricing tiers are those listed for South Africa App Store / in-app purchases. Durations are not always specified in the listing.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Keiki World - 7 Days Trial | R139.99 | Trial (7 days) | Access to Premium content during trial period |
| Keiki World Premium | R84.99 | Not specified | Premium access |
| Keiki World Premium | R99.99 | Not specified | Premium access |
| Keiki World Premium | R139.99 | Not specified | Premium access |
| Keiki World Premium | R149.99 | Not specified | Premium access |
| Keiki World Premium | R174.99 | Not specified | Premium access |
| Keiki World Premium | R199.99 | Not specified | Premium access |
| Keiki World Premium | R689.99 | Not specified | Premium access |
| Keiki World Premium | R799.99 | Not specified | Premium access |
| Keiki World Premium | R1,199.99 | Not specified | Premium access |
Your consumer rights in South Africa
General guidance
South African consumers are protected by the Consumer Protection Act (CPA) and related regulations which set standards for fair business practices.
Rights can include clear information about pricing, fair billing and remedies for defective goods or services, but digital-subscription specifics depend on the contract terms.
Next steps if you have a dispute
- First contact Keiki via support@keiki.app and keep written records of all correspondence.
- If unresolved, you can raise a complaint with South African consumer protection authorities such as the National Consumer Commission or seek independent legal advice.
Customer experiences
Positive feedback
Many users report Keiki as engaging and educational, helping children with communication, counting, and new words.
Reviews highlight a user-friendly design and responsive support, with some users noting fast replies.
Negative feedback
Some customers report unexpected or unauthorised charges and difficulty obtaining full refunds in certain cases.
Other criticisms include requests for more customization, occasional app crashes, repetitive content, and mixed ratings on review sites.
Documentation checklist
What to gather before contacting support
- Account email address used to sign up for Keiki.
- Order receipt or App Store / Google Play purchase receipt.
- Subscription ID or transaction ID if available.
- Date(s) of purchase, trial start and intended cancellation date.
Helpful extras
- Screenshots of billing entries or unexpected charges.
- Device model and app version where applicable.
- Copies of previous support replies and cancellation confirmations.
Common mistakes
Missing the correct cancellation path
A frequent error is attempting to cancel an App Store subscription from the Keiki website; App Store and Google Play subscriptions must be cancelled in the store settings.
If you purchased in-app, cancelling on the website will not stop store billing.
Waiting too long or lacking proof
Waiting until the last minute or emailing after the renewal date can result in an additional charge that may not be refundable.
Not keeping receipts or confirmation emails makes it harder to prove purchase and obtain help or refunds.
Comparative recap
At-a-glance comparison
| Channel | Ease of cancel | Refund likely | Period (期間) | Notes |
|---|---|---|---|---|
| App Store / Google Play | Cancel in store settings (medium) | Subject to store policies (low via Keiki) | Varies | Must use App Store / Google Play subscription settings to cancel. |
| Web (direct) | Email support@keiki.app (simple) | Generally non-refundable; discretionary exceptions (medium) | Subscription period applies | Contact at least 24 hours before period end to avoid renewal. |
After cancelling
What to expect next
Keep any confirmation emails and monitor your account to ensure the subscription does not renew after the current period ends.
If billing continues after cancellation, gather documentation and contact support immediately.
Helpful links and support
Contact Keiki support via the official support page: Keiki support page.
You can also email directly: support@keiki.app. Keep copies of all messages.
Address
Official contact
Keiki does not list a public postal address for cancellations. Use the official contact options instead.
Official support email: support@keiki.app.
Website
Visit the official contact page for further guidance: https://keiki.app/contacts.