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Lottogo
Please cancel your Lottogo subscription via your account under “My Bets & Tickets” → “Manage Subscriptions” on the website or in the app
, South Africa
REF/2025GRHS4
Cancellation Lottogo: Step-by-Step Guide
What is Lottogo
Service overview
Lottogo is an online lottery subscription service that automates ticket purchases for various international lotteries on behalf of customers.
The service keeps subscriptions active so users do not need to buy tickets manually for every draw.
How it works briefly
Users create an account, choose lotteries and subscription options, and Lottogo purchases tickets for each draw until canceled.
Subscriptions and ticket records are managed through the user account interface on the Lottogo site or app.
How to cancel Lottogo
Where to cancel
All cancellations are handled online via your Lottogo account - there is no separate postal or physical address for cancellation.
Use the website or app account interface to manage and cancel subscriptions.
Step-by-step cancellation
- Log in to your Lottogo account.
- Go to "My Bets & Tickets".
- Select "Manage Subscriptions".
- Cancel each active bet/ticket subscription individually.
- Confirm cancellation when prompted to complete the process.
For guidance from Lottogo support see their help article: How do I manage or cancel my subscription?
What happens when you cancel
Timing and billing
Cancellation takes effect only after the current paid-for draw week completes; billing does not stop immediately.
You remain covered for any draws already paid for, and no further draws are charged after the current cycle ends.
Account and data
Your account and play history typically remain available after cancellation unless you request deletion.
Winning procedures and verification remain subject to the company’s terms and any pending verifications.
Will I get a refund?
Standard refund policy
Lottogo generally does not refund tickets already purchased; lottery tickets are treated as final once bought.
This means refunds for played or used tickets are unlikely under normal circumstances.
Exceptions and how to request
- Refunds or withdrawal of prepaid funds may be considered only for limited reasons, such as compliance with anti-money laundering checks.
- You can request a refund by promptly canceling and contacting Lottogo support by email or live chat, but approval is discretionary.
More on refunds from a consumer help summary: How to get a Lottogo refund
Lottogo plans and pricing
Availability of pricing
No public subscription pricing for Lottogo in South Africa for 2024/2025 could be verified.
Lottogo appears to have reduced or ceased operations in South Africa and no example prices were publicly disclosed.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | N/A | Please contact Lottogo support via your account |
Your consumer rights in South Africa
Cooling-off and general rules
Under the South African Consumer Protection Act there is generally a 14-day cooling-off period for unsolicited or remote purchases.
However, confirmed and paid lottery tickets are typically considered final and may not be refundable under this right.
When to escalate
- If you believe a refund was unfairly refused, you can lodge a complaint with the National Consumer Commission.
- Keep transaction records and correspondence to support any dispute or formal complaint.
Customer experiences
Positive feedback
Many customers praise helpful and polite customer service agents and report fast payouts once accounts are verified.
Users also mention ease of use, clear website layout, and attractive bonuses in some reviews.
Negative feedback
Other users complain about restricted payment methods, slow responses, verification delays, and account closures when winning.
Independent reviews highlight cases of unresolved withdrawal complaints and long wait times for some customers.
See community reviews: Trustpilot reviews
Documentation checklist
Before contacting support
- Account email and username.
- Subscription or ticket ID(s) for each active bet.
- Payment receipts or bank/ card transaction references.
If you need to escalate
- Screenshots of your "Manage Subscriptions" page showing the active items.
- Copies of correspondence with Lottogo support and timestamps.
- Any identity verification documents you have submitted (keep copies).
Common mistakes
Assuming immediate stop of billing
Many users expect cancellation to stop billing right away. Cancellation only takes effect after the current paid draw week ends.
Not canceling each subscription item
Each bet/ticket must be canceled individually; failing to cancel every item can leave some subscriptions active.
Always check "My Bets & Tickets → Manage Subscriptions" to confirm each cancellation completes.
Comparative recap
Overview comparison
| Feature | Lottogo | Typical online lottery service |
|---|---|---|
| Cancellation method | Website/app account interface only | Varies - often account interface; some also accept email |
| Effect of cancellation | Applies after current paid-for draw week | Varies - many apply to next billing cycle |
| Refunds on purchased tickets | Generally no; limited exceptions for AML or discretion | Often no; depends on provider terms and local law |
| Customer satisfaction | Mixed - both positive support reports and unresolved complaints | Varies widely by provider and jurisdiction |
After cancelling
Confirming cancellation
After cancelling, check your account "Manage Subscriptions" to confirm each item shows as canceled.
Keep confirmation emails or screenshots as proof of cancellation.
Where to get help
- Official cancellation guidance: Lottogo support article
- Consumer refund guidance and experiences: How to get a Lottogo refund (summary)
- Community reviews for context: Trustpilot
Address
Physical address
Lottogo does not provide a public physical address for cancellations; online account management is the prescribed method.
Account contact
Cancel via your Lottogo account under "My Bets & Tickets" → "Manage Subscriptions".
Refer to the official help article for instructions: How do I manage or cancel my subscription?
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Lottogo subscription, log in to your account, go to 'My Bets & Tickets', select 'Manage Subscriptions', cancel each active subscription, and confirm the cancellation.
Your cancellation takes effect after the current paid-for draw week completes, meaning you will still be covered for any draws already paid for.
Generally, Lottogo does not provide refunds for tickets already purchased, as lottery tickets are considered final once bought.
To request a refund, you must cancel your subscription promptly and contact Lottogo support via email or live chat, but approval is at their discretion.
All cancellations must be handled online via your Lottogo account; there are no options for cancellation via email or postal mail.