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Cancel LYSN
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I hereby notify you of my decision to terminate the contract relating to the Lysn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lysn: Easy Method
What is Lysn
Overview
Lysn is a fan communication platform operated by Dear U Co., Ltd. It lets fans receive messages and purchase “bubble” tickets to access content from artists.
Core features
The service includes one-time in-app purchases for artist tickets and subscription-style features for some offerings. Purchases are processed through platform payment systems (App Store, Google Play) or via web payment flows.
How to cancel Lysn
On iPhone (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find the Lysn or related subscription (e.g., "bubble") and choose Cancel Subscription.
- Note: Lysn does not provide a separate in-app cancellation control for App Store subscriptions.
On Android (Google Play Store)
- Open the Google Play app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select the Lysn subscription and tap Cancel subscription.
- Note: Cancellation is handled by Google Play; Lysn does not host the cancellation control inside the app.
On the Web
- Sign in to your Lysn account on the web and look for subscription or account settings to withdraw or cancel.
- If you cannot find an online control, contact Lysn support or follow the Service Terms procedure to express your intent to withdraw.
- Per the Service Terms, the company must process refunds within three business days after a valid withdrawal request is received.
What happens when you cancel
Access after cancellation
What you keep after cancelling depends on the purchase type. One-time ticket purchases generally grant access to that content; subscription cancellations stop future renewals.
Check your receipt or subscription details for exact end dates and access rules for the item you purchased.
Billing and renewals
Cancelling a subscription via Apple or Google stops automatic renewal at the next billing cycle.
For web withdrawals, the Service Terms require the provider to handle refunds promptly; refer to your account confirmation for timing.
Data and account retention
Account data retention and deletion practices are governed by Lysn’s privacy policy and terms of service. Retained content or messages may remain unless you request deletion.
Keep records of cancellation confirmations and receipts in case you need to follow up.
Will I get a refund?
Refunds for web withdrawals
If you withdraw from a subscription via the web, Lysn’s Service Terms require a refund to the original payment method within three business days, minus any benefits already used.
Ensure you express your intent to withdraw clearly and keep confirmation of that request.
Refund timing and exceptions
- Typical bank/payment processing: refunds can take about 5 - 10 business days to appear, depending on the bank or payment method.
- Payment-method specifics: credit/debit card refunds approximately 3 - 5 working days; Apple Pay/PayPal/Google Pay approximately 1 - 3 working days.
- Refunds may not be available if you miss the cancellation or withdrawal deadlines or if the purchase is a non-refundable one‑time ticket per terms.
Lysn plans and pricing
Summary of in-app ticket pricing
The following pricing reflects one-time in-app purchases for artist tickets listed in ZAR. There are no monthly or annual subscription prices listed for these ticket items.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Bubble Artist Ticket (1 Ticket) | R99.99 | One-time purchase | Access to bubble messages from the chosen artist |
| Bubble Artist 2 Tickets (2 Tickets) | R179.99 | One-time purchase | Access to bubble messages from the chosen artist (2-ticket bundle) |
| Bubble Artist 3 Tickets (3 Tickets) | R249.99 | One-time purchase | Access to bubble messages from the chosen artist (3-ticket bundle) |
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under South African consumer law (Consumer Protection Act), digital subscription services must provide clear cancellation options and generally allow consumers to withdraw within a cooling-off period (often seven days).
This right applies to online and distance sales of digital content unless explicitly excluded by law or contract.
Refund and transparency obligations
- Service providers must be transparent about how to cancel and how refunds are processed.
- Lysn’s stated obligation to refund within three business days for withdrawals aligns with refund requirements, but accessible cancellation pathways must be provided to meet transparency standards.
What to do if your rights are breached
Keep records of payments, receipts and correspondence and escalate unresolved disputes to the relevant South African consumer protection office or ombud if necessary.
Document dates and evidence of attempts to cancel or request refunds before filing a formal complaint.
Customer experiences
Positive feedback
Some users praise the app as a way for fans to communicate with idols and describe it as a "cute way to interact with artists."
Positive reports focus on the core appeal of artist-to-fan messaging and exclusive content access.
Negative feedback
- Multiple reports indicate serious concerns about safety, moderation, and community behaviour, including harassment and failure to enforce guidelines.
- Users also report usability problems: slow performance, late or missing notifications, message duplication, character limits and confusing thread ordering.
Documentation checklist
Essential receipts and records
- App store receipt or purchase confirmation showing date, item and transaction ID.
- Bank or card statement entry for the charge (screenshot or PDF).
- Account username and email used with Lysn.
Communication records
- Screenshots of subscription pages and cancel confirmation screens.
- Copies of support emails or chat logs where you requested cancellation or refund.
- Any terms or policy text cited in your request (e.g., Service Terms stating a 3 business day refund policy).
Common mistakes
Assuming in-app cancellation exists
A frequent error is expecting an in-app cancel button in Lysn for subscriptions purchased through Apple or Google.
Because these subscriptions are managed by the platform (App Store or Google Play), you must cancel through the platform settings, not the Lysn app.
Missing proof of purchase or timelines
Another common mistake is not saving the purchase receipt or missing the applicable cancellation/withdrawal window.
Without proof of purchase or timely cancellation, refund requests are harder to resolve and may be denied.
Comparative recap
Quick comparison
The table below summarizes where to cancel and expected refund timing by platform.
Comparison table
| Platform | Cancel location | Typical refund time (working days) | 期間 |
|---|---|---|---|
| Apple App Store | Apple ID > Subscriptions in iOS Settings | 1 - 10 (depends on payment method and bank) | Subscription |
| Google Play Store | Google Play app > Subscriptions | 1 - 10 (depends on payment method and bank) | Subscription |
| Web (Lysn Service Terms) | Account settings or contact support to withdraw | Refund processed within 3 business days; posting to account may take 1 - 10 business days | Subscription / Withdrawal |
After cancelling
What to check immediately
- Confirm cancellation in the App Store or Google Play subscription list or obtain written confirmation from Lysn for web withdrawals.
- Save the cancellation confirmation and the original purchase receipt for at least 90 days.
Tracking refunds and next steps
Monitor your bank or payment account for the refund; timing varies by payment method and bank.
If the refund does not appear within the stated timeframes, follow up with the platform (Apple/Google), your bank, or Lysn support with your documentation.
Address
Developer address
Dear U Co., Ltd.
37 Hakdong-ro 25-gil, Gangnam-gu, Seoul, 06041, South Korea
Notes
Use your platform (App Store or Google Play) and any receipts when contacting support or pursuing consumer protection remedies.