Cancellation Medieats: Easy Method

What is Medieats

Service summary

Medieats is a subscription-based meal planning service that delivers personalised weekly menus and ingredient guidance based on dietary preferences and goals.

The service operates via mobile apps (App Store and Google Play) and a web subscription model, delivering curated meal plans and shopping lists to subscribers.

How users typically subscribe

Users can subscribe through the iOS App Store, Google Play Store, or directly on Medieats' website using an account and payment method.

Subscriptions commonly include recurring billing and automatic renewals unless cancelled according to the platform or web process.

How to cancel Medieats

Cancel via Apple App Store

• Open your Apple ID account settings on your iPhone, iPad or Mac.
• Go to Subscriptions and select Medieats, then choose Cancel Subscription.
• Note: Medieats cannot cancel App Store subscriptions or issue App Store refunds directly.

Cancel via Google Play

• Open the Google Play Store app and go to Payments & subscriptions > Subscriptions.
• Select Medieats and tap Cancel subscription, then follow the prompts.
• Note: Medieats cannot process Google Play refunds or cancellations on your behalf.

Cancel web (medieats.com) subscriptions

• Send a written cancellation request by email to [email protected] requesting written confirmation.
• Keep a copy of your sent email and any reply; monitor bank or card statements to confirm billing stopped.
• If you prefer postal mail, use the company address and request proof of receipt.

What happens when you cancel

Access after cancellation

In most cases, you will retain access to paid features until the end of the current billing period unless platform rules state otherwise.

Access termination timing depends on the store (Apple/Google) or Medieats web account settings and billing cycle.

Renewals and billing

Auto-renewal should stop after a successful cancellation; continue to check your payment statements for any unexpected charges.

If you are billed after cancellation, save proof of cancellation and contact your payment provider for dispute options if needed.

Data and account retention

Medieats may retain account and usage data according to its privacy policy; request account deletion in writing if you want data removed.

Keep copies of communications when requesting data deletion or account closure for your records.

Will I get a refund?

Refunds for in-app purchases (App Store / Google Play)

Refunds for subscriptions bought through Apple or Google must be requested through those platforms; Medieats cannot process these refunds directly.

Use Apple or Google’s refund procedures; outcomes are determined by the platform’s policies and review.

Refunds for web purchases

Users report web refunds are often denied or subject to undisclosed conditions; many customers report difficulty obtaining refunds despite cancelling.

If you paid on the Medieats website, request a written refund decision from [email protected] and keep records of all communications.

South African cooling-off rights

• Under ECTA, consumers may cancel services within 7 days and are entitled to a full refund within 30 days (section 44).
• Under the CPA, direct-marketing agreements carry a 5 business day cooling-off right with a full refund due within 15 business days.
• South African consumers may rely on both ECTA and CPA cooling-off rights even if Medieats’ internal policy states otherwise.

Medieats plans and pricing

Pricing availability

No verifiable South African ZAR pricing for Medieats (2024/2025) was found in official listings or recent reviews.

Please contact Medieats directly for current plan pricing and availability in your country.

Contact for pricing

Your consumer rights in South Africa

ECTA (Electronic Communications and Transactions Act)

Consumers may cancel services within 7 days of concluding the agreement without reason or penalty and must receive a full refund within 30 days (section 44).

Use the ECTA cooling-off right for online subscriptions purchased from abroad if you are a South African consumer.

CPA (Consumer Protection Act)

Direct-marketing-based agreements offer a 5 business day cooling-off right, with a full refund required within 15 business days.

Suppliers must provide clear disclosure and fair contract terms; failure to do so strengthens a consumer’s right to cancel and claim a refund.

Applicability to Medieats

• As an online subscription service and likely a direct-marketing product, Medieats customers in South Africa may rely on both ECTA and CPA cooling-off protections.
• Document your cancellation and refund requests and cite ECTA and CPA where appropriate when dealing with support or your bank.

Customer experiences

Positive feedback

Some users report the app helped with meal planning and modest weight loss, finding the menus and guidance useful for lifestyle change.

Positive experiences tend to focus on ease of meal planning and usefulness of recipes.

Negative feedback

• Many users report unexpected auto-renewals and hidden subscription charges with difficulty cancelling.
• Numerous complaints of being unable to obtain refunds even after cancelling promptly.
• Customer service is often described as unresponsive or automated, and some users call the service deceptive or a scam due to poor transparency.

Documentation checklist

Before you contact support

• Subscription confirmation email or receipt showing purchase date and plan.
• Screenshot or record of subscription details in App Store / Google Play or web account.
• Proof of payment (bank or card statement) showing Medieats charges.

When you submit a cancellation/refund request

• Copy of your written cancellation request (email or letter) and any reply from Medieats.
• Reference numbers, dates and names of any support staff you communicated with.
• Keep all records for at least 90 days in case you need to escalate to your bank or a consumer body.

Common mistakes

Assuming the app provider will cancel platform subscriptions

Many consumers try to cancel by emailing Medieats while their subscription was billed via Apple or Google.

That does not stop platform auto-renewal; you must cancel through your Apple ID or Google Play subscriptions if purchased there.

Not keeping proof of cancellation

Failing to save written cancellation confirmations or screenshots makes it hard to dispute continued billing.

Always keep copies of emails, in-app cancellation confirmations, and bank statements showing charges.

Comparative recap

Key points at a glance

After cancelling

Immediate actions

• Keep written cancellation confirmation and monitor your card or bank statement for at least one billing cycle.
• If billed after cancellation, gather proof and contact your payment provider to dispute the charge if necessary.

Escalation and further steps

If Medieats refuses a lawful refund under South African cooling-off rights, consider lodging a complaint with local consumer protection authorities or seeking advice from your bank.

Keep a complete file of communications, receipts and screenshots to support any escalation you pursue.

Address

Company postal address

447 Sutter St, Suite 405, San Francisco, CA 94108, United States

Support contact

Email for cancellation and support requests: [email protected]