Cancellation Moyas: Simple Process

What is Moyas

Overview

Moyas is a digital wellness platform offering personalised mindfulness and wellness content, including guided meditations and courses.

The service operates with account-based access and (where applicable) subscription billing through web channels or platform app stores.

Core functions

Users access content, messaging and features via the app or website, with some features available at no charge in South Africa.

Billing, purchase and refund rules are set by Moyra’s purchase policy and by the platform used to buy the subscription.

How to cancel Moyas

Cancel when purchased via App Store or Google Play

• Open your App Store / Google Play account settings and manage subscriptions there.
• Follow the store’s cancellation steps; Moyas cannot cancel store-managed subscriptions for you.
• Deleting the app does not cancel the subscription - you must cancel in the store account.

Cancel when purchased on the web

• Cancel through the same web channel where you bought the subscription (account settings or purchase page).
• Submit cancellation requests following the web portal’s workflow or support options.
• Cancellations are effective at the end of the current billing period; no prorated refunds apply.

What happens when you cancel

Access and renewal

After cancellation, your access typically continues until the end of the current billing period.

The subscription will not renew after that period unless you re-subscribe through the same channel.

Account and data

Your account and any data remain subject to the platform’s general terms and privacy policies.

If you need data export or deletion, follow the app/website account settings or contact support as provided in the purchase policy.

Will I get a refund?

General refund policy

Moyas’ policy states that payments are non-refundable and non-transferable once delivered or made accessible, except where law requires or a billing error is confirmed.

The published policy emphasises a “no refunds” stance, with limited, exceptional exceptions only.

Platform-specific refunds

• For purchases via App Store or Google Play, refunds are handled through those platforms’ processes.
• Moyas cannot grant in-app refunds for store purchases except where required by law or confirmed billing error.
• If you believe a billing error occurred, gather receipts and contact the merchant/platform for investigation.

Moyas plans and pricing

Current public pricing

Official information for South Africa indicates a free plan for core Moyas services during 2024/2025.

If you see paid options, verify the purchase channel and terms before subscribing.

Table of plans

Your consumer rights in South Africa

Statutory protections

The South African Consumer Protection Act (CPA) provides remedies for defective goods and certain service failures, which can affect digital goods entitlements.

Moyas’ published “no refunds” policy may not override statutory rights where the CPA applies.

Platform purchases and legal recourse

For App Store and Google Play purchases, you must use the platform refund mechanisms first; platform rules also affect how disputes are handled.

If you believe your statutory rights are breached, consider contacting consumer protection authorities or seeking legal advice for remedies under the CPA.

Customer experiences

Public reviews

No user reviews or recurring complaints specific to Moyra/MoyaApp were located on major South African review sites during verification.

This indicates limited publicly available feedback rather than a clear quality signal.

What to expect

Because public review data is sparse, rely on screenshots of receipts and the purchase policy if you need to escalate a billing issue.

Keep copies of correspondence and platform receipts if you request a refund or dispute a charge.

Documentation checklist

What to gather before cancelling or seeking a refund

• Order confirmation or receipt (App Store / Google Play receipt or web invoice).
• Account email and username used for the purchase.
• Subscription ID or transaction ID as shown in the receipt.
• Screenshots of billing entries and relevant app/account screens.

How to present your request

• Send clear, concise information: transaction ID, date, amount, and the platform used.
• Attach supporting screenshots and state the remedy you seek (cancellation confirmation, refund request, etc.).

Common mistakes

Deleting the app instead of cancelling

Many users think removing the app cancels the subscription - it does not. Subscriptions need to be cancelled in the App Store, Google Play, or the web account.

Failing to cancel in the correct location can result in continued billing.

Requesting web refunds for store purchases

Users sometimes ask the developer for refunds on purchases made through platform stores; platforms control refunds for those transactions.

Always check which merchant is listed on your receipt and follow that merchant’s refund process.

Comparative recap

Quick comparison

Key takeaway

Cancellations must be done where the subscription was purchased; refunds depend on merchant/platform rules and legal exceptions.

Always keep receipts and follow the platform or web process to avoid billing surprises.

After cancelling

What to check immediately

• Confirm cancellation via the store or web account and save any confirmation emails or screenshots.
• Monitor your bank or card statement for further charges for at least one billing cycle.

Where to get help

• Review the official purchase terms on the Moyra purchase policy: Moyra purchase policy.
• If the purchase was via App Store or Google Play, open a refund request with the respective platform if needed.

Address

Service of legal process

For formal notices or service of process under the Electronic Communications and Transactions Act, 2002, use the registered address below.

Postal address

2nd Floor, 50 Harrington Street, Zonnebloem, Cape Town 7925, South Africa