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Cancellation Mydevices: Easy Method
What is Mydevices
Overview
MyDevices is an IoT platform that helps businesses and individuals monitor and manage connected devices remotely.
It provides device management, analytics, automation tools, and a user interface designed for ease of use.
Core uses
Common uses include sensor monitoring, remote alerts, and simple automation for IoT deployments.
The platform supports hardware sales and subscription services for cloud features and device management.
How to cancel Mydevices
Cancel an active subscription
- Contact MyDevices support to cancel automatic renewals or active subscriptions; follow the provider's cancellation process.
- Note that fees paid prior to cancellation are generally non-refundable; cancel before renewal to avoid new charges.
Cancel purchases made through app stores
- If you purchased via Apple App Store or Google Play, cancel directly through Apple or Google - MyDevices cannot process those cancellations.
- Uninstalling the app does not cancel a subscription; you must cancel through the store where you subscribed.
What happens when you cancel
Access and renewals
When a subscription is cancelled, access typically continues until the end of the current paid period.
Automatic renewal stops when cancellation is processed before the next billing cycle.
Data and device effects
Device connectivity and cloud features tied to the subscription may be disabled when the paid period ends.
Back up any device data or configurations you need before the subscription expires.
Will I get a refund?
Subscription refunds
Fees paid for subscription services are generally non-refundable, except where required by law.
To avoid unintended charges, cancel before the recurring renewal date.
Hardware returns and refunds
- Defective hardware bought directly from MyDevices may be returned within 365 days for a full refund of the invoiced hardware cost (shipping, duties, and taxes excluded) with an RMA and original unmodified packaging.
- If hardware hasn't shipped and you cancel or arrange a return, contact support within 60 calendar days with order details to qualify for refund or credit (shipping, duties, and taxes excluded) and obtain an RMA.
Mydevices plans and pricing
How pricing is shown
No public South African Rand (ZAR) pricing was found for MyDevices plans for 2024/2025.
Local pricing typically requires contacting MyDevices sales or a local reseller for a quote.
Contact for price details
Where public USD pricing exists, it may be quoted (example: a Pay-As-You-Go plan has been listed historically at approx. $5 per device per month).
Confirm current pricing and regional billing by contacting MyDevices sales or support.
| Plan | Description | Price |
|---|---|---|
| Pay-As-You-Go | Per-device billing for cloud management and features. | Contact for pricing (USD pricing may be available on request) |
| Enterprise / Custom | Custom plans and volume pricing for larger deployments or on-prem options. | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period
South African consumers may have a cooling-off right under Section 44 of the Electronic Communications and Transactions Act (ECT Act).
This can allow cancellation of certain electronic transactions within seven days and a refund within 30 days, subject to reasonable return costs.
Statutory override
- Statutory consumer rights in South Africa may override contract terms, including non-refund clauses, where applicable.
- Check local law or seek consumer advice if you believe statutory rights apply to your purchase.
Customer experiences
Positive feedback
Users on review platforms praise MyDevices for ease of use and a clean UI with predefined sensor templates that simplify management.
See aggregated positive feedback for product usability and templating features.
Local review availability
There are no widely available South Africa-specific user reviews for MyDevices on major local review sites.
This limits region-specific anecdotal feedback about recurring issues or strengths in South Africa.
Documentation checklist
What to gather before contacting support
- Account email and subscription/order numbers.
- Purchase receipts, invoice numbers, and payment method details.
- Device serial numbers and any relevant device/order documentation.
When requesting a refund or RMA
- Provide proof of purchase and a clear description of defects or cancellation reason.
- Keep original, unmodified packaging if you expect to return hardware within the allowed window.
Common mistakes
Assuming uninstall cancels
Many users remove the app but forget that uninstalling does not cancel a subscription.
Always cancel via the service used to purchase (MyDevices support or the app store where you subscribed).
Missing documentation or deadlines
Failing to obtain an RMA or missing the 365-day/60-day windows for hardware returns can forfeit refund eligibility.
Keep order numbers and contact support promptly to avoid missed deadlines.
Comparative recap
Quick comparison of common purchase types
The table below summarizes cancellation routes and typical refund likelihood for subscriptions, app-store purchases, and hardware.
Use it to choose the correct cancellation path for your situation.
| Item | Cancellation route | Refund possibility |
|---|---|---|
| Direct subscription (MyDevices) | Contact MyDevices support to cancel automatic renewal or subscription. | Generally non-refundable; statutory consumer rights may apply. |
| App Store / Google Play subscription | Cancel through Apple or Google Play account settings. | Refunds handled by the store; MyDevices cannot cancel these subscriptions. |
| Hardware purchased from MyDevices | Request RMA and return item in original packaging per MyDevices instructions. | Defective items may be refunded within 365 days (shipping, duties, taxes excluded). |
After cancelling
Immediate next steps
Back up device data and export any logs or configurations you need before access ends at the end of the billing period.
Confirm cancellation confirmation from support and save any reference numbers.
Helpful links
- MyDevices Terms of Service
- Product reviews and feedback (G2)
- South African consumer rights reference
Address
Corporate address
MyDevices corporate address (public listings): 3900 West Alameda Avenue, Suite 1200, Burbank, CA 91505, USA.
Use official support channels for account and billing issues rather than postal contact for faster handling.
Support contact note
For cancellations, support requests, RMAs, and sales pricing, contact MyDevices through their official support channels as listed on their website.
When in doubt, reference your account email and order numbers when contacting support.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your active Mydevices subscription, contact MyDevices support to initiate the cancellation process. Make sure to do this before the renewal date to avoid being charged for the next billing cycle.
If you subscribed to Mydevices via the Apple App Store, you need to cancel your subscription directly through your Apple account settings, as MyDevices cannot process these cancellations.
Generally, fees paid for Mydevices subscriptions are non-refundable, except where required by law. To avoid charges, cancel before the next billing cycle.
When you cancel your Mydevices subscription, access to device connectivity and cloud features may be disabled once the current paid period ends. It's advisable to back up any necessary data before cancellation.
To return defective hardware bought from Mydevices, you must request an RMA and return the item in its original packaging within 365 days for a full refund, excluding shipping and taxes.