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Cancel NAMOLA
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Namola service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Namola: Easy Method
What is Namola
Overview
Namola is a South African personal safety app that connects users to emergency services and private responders at the touch of a button.
The app offers location tracking, emergency alerts and optional paid enhancements under Namola Plus for faster private armed and medical response.
Key features
Namola’s core app is free to download and use for basic emergency alerts and location sharing.
Namola Plus adds paid private armed response, private medical response and automated call-handling features.
How to cancel Namola
Cancel via the Namola app
- Open the Namola app on your device and sign in to your account.
- Navigate to Settings or Account > Subscriptions (location may vary by app version).
- Select the active Namola Plus subscription and choose Cancel or Turn Off Auto‑Renew.
- Follow on-screen prompts to confirm cancellation and keep a screenshot of the confirmation.
Cancel via your app store or DStv billing
- If you subscribed through the Apple App Store or Google Play, cancel the subscription in your app store account settings.
- DStv subscribers who added Namola Plus to their DStv bill must cancel via their DStv account or by contacting DStv customer support.
- If unsure where you subscribed, check your payment receipt or the subscription entry in the Namola app for billing source details.
What happens when you cancel
Access and service
When you cancel Namola Plus, your paid private-response features remain active until the end of the current billing period.
After the billing period ends, Namola reverts to the free app functionality (basic emergency alerts and location sharing).
Renewals and account data
Auto-renewal will stop and you will not be billed for the next period after cancellation is confirmed.
Your Namola account and basic profile data are retained unless you request account deletion through Namola support.
Will I get a refund?
Standard refund policy
Refund eligibility depends on how you purchased the subscription (app store, DStv billing or directly via Namola).
Generally, refunds are assessed case-by-case and may be subject to the merchant’s or platform’s policies.
Exceptions and steps to request a refund
- If you were charged in error, contact Namola support with proof of payment and the subscription details.
- If you subscribed through Apple or Google, you may need to request a refund through your app store’s support process.
- DStv-billed customers should contact DStv if charges appear on their DStv invoice and follow DStv refund procedures.
Namola plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | R59.00 | Monthly | 1 user, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Individual | R649.00 | Annual | Same as monthly Individual plan, billed annually |
| Couples | R99.00 | Monthly | 2 users, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Couples | R999.00 | Annual | Same as monthly Couples plan, billed annually |
| Family | R129.00 | Monthly | Up to 5 users, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Family | R1299.00 | Annual | Same as monthly Family plan, billed annually |
Notes on pricing and trials
The Namola app itself is free. Namola Plus offers enhanced emergency services as described above.
All Namola Plus plans include a 30‑day free trial. DStv subscribers may have discounted monthly rates when added to their DStv bill.
Your consumer rights in South Africa
Legal protections
As a South African consumer you are protected by the Consumer Protection Act (CPA) and other relevant legislation which require fair, transparent business practices.
This includes the right to accurate billing, clear contract terms and remedies for unfair practices.
How to exercise your rights
- Keep receipts, subscription confirmations and screenshots of cancellations as evidence.
- If Namola does not resolve a billing or service dispute, you can raise the matter with your bank/card issuer or lodge a complaint with the National Consumer Commission.
- For app-store purchases, also use the dispute/refund mechanisms provided by Apple or Google Play.
Customer experiences
Positive reports
Many users report that Namola’s free app provides quick access to emergency services and useful location sharing in urgent situations.
Paid Namola Plus subscribers often cite faster private response times and the convenience of not needing to answer calls.
Common complaints
Some users report billing confusion when subscriptions are managed via the app store or third-party billing (for example DStv).
Other issues raised include unclear cancellation steps or delays in receiving refunds; these are typically resolved by contacting support and providing relevant proof.
Documentation checklist
What to gather before cancelling
- Account email and username used for Namola.
- Subscription receipt or invoice showing the payment method and date.
- Screenshots of your active subscription screen inside the Namola app (if available).
What to keep after cancelling
- Confirmation screenshot or email that the subscription was cancelled.
- Any correspondence with Namola support or with your app store / DStv billing provider.
- Bank or card statements showing the last payment for record-keeping.
Common mistakes
Not checking where you subscribed
Many customers try to cancel inside the app while their subscription is billed through Apple, Google or DStv.
Always verify the original billing source in your receipt or bank statement before cancelling.
Missing proof of cancellation
Failing to save a confirmation screenshot or email can make disputes harder to resolve if charges continue.
Always capture proof of cancellation and keep payment records until billing stops and any refunds are settled.
Comparative recap
Plan comparison table
| Plan | Price (Monthly) | Price (Annual) | Users | Notes |
|---|---|---|---|---|
| Individual | R59.00 | R649.00 | 1 | Includes private armed & medical response; 30‑day free trial |
| Couples | R99.00 | R999.00 | 2 | Includes private armed & medical response; 30‑day free trial |
| Family | R129.00 | R1299.00 | Up to 5 | Includes private armed & medical response; 30‑day free trial |
Discounts and billing notes
DStv subscribers may access lower monthly rates when Namola Plus is added to their DStv bill (discounted monthly rates apply).
Check your DStv billing options or Namola account details for eligibility and exact discounted pricing.
After cancelling
Next steps
- Confirm that auto‑renewal is turned off and keep your cancellation proof until the next billing date passes.
- Monitor your bank or card statements to ensure no further charges are applied.
Helpful links
Visit Namola’s official site for support and account information:
Address
Registered address
Legal registered address: 157 Dorp Street, Stellenbosch, Western Cape.
Postal address: PO BOX 7417, Stellenbosch, Western Cape, 7599, South Africa.
Headquarters
Head office commonly referenced as: 9 Vredenburg Road Unit 5, The Woodmill Lifestyle Centre.
Use the Namola website for official contact channels and up-to-date support options.