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Cancellation Namola: Easy Method
What is Namola
Overview
Namola is a South African personal safety app that connects users to emergency services and private responders at the touch of a button.
The app offers location tracking, emergency alerts and optional paid enhancements under Namola Plus for faster private armed and medical response.
Key features
Namola’s core app is free to download and use for basic emergency alerts and location sharing.
Namola Plus adds paid private armed response, private medical response and automated call-handling features.
How to cancel Namola
Cancel via the Namola app
- Open the Namola app on your device and sign in to your account.
- Navigate to Settings or Account > Subscriptions (location may vary by app version).
- Select the active Namola Plus subscription and choose Cancel or Turn Off Auto‑Renew.
- Follow on-screen prompts to confirm cancellation and keep a screenshot of the confirmation.
Cancel via your app store or DStv billing
- If you subscribed through the Apple App Store or Google Play, cancel the subscription in your app store account settings.
- DStv subscribers who added Namola Plus to their DStv bill must cancel via their DStv account or by contacting DStv customer support.
- If unsure where you subscribed, check your payment receipt or the subscription entry in the Namola app for billing source details.
What happens when you cancel
Access and service
When you cancel Namola Plus, your paid private-response features remain active until the end of the current billing period.
After the billing period ends, Namola reverts to the free app functionality (basic emergency alerts and location sharing).
Renewals and account data
Auto-renewal will stop and you will not be billed for the next period after cancellation is confirmed.
Your Namola account and basic profile data are retained unless you request account deletion through Namola support.
Will I get a refund?
Standard refund policy
Refund eligibility depends on how you purchased the subscription (app store, DStv billing or directly via Namola).
Generally, refunds are assessed case-by-case and may be subject to the merchant’s or platform’s policies.
Exceptions and steps to request a refund
- If you were charged in error, contact Namola support with proof of payment and the subscription details.
- If you subscribed through Apple or Google, you may need to request a refund through your app store’s support process.
- DStv-billed customers should contact DStv if charges appear on their DStv invoice and follow DStv refund procedures.
Namola plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | R59.00 | Monthly | 1 user, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Individual | R649.00 | Annual | Same as monthly Individual plan, billed annually |
| Couples | R99.00 | Monthly | 2 users, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Couples | R999.00 | Annual | Same as monthly Couples plan, billed annually |
| Family | R129.00 | Monthly | Up to 5 users, includes Private Armed Response & Private Medical Response, plus 'no need to answer your phone' functionality |
| Family | R1299.00 | Annual | Same as monthly Family plan, billed annually |
Notes on pricing and trials
The Namola app itself is free. Namola Plus offers enhanced emergency services as described above.
All Namola Plus plans include a 30‑day free trial. DStv subscribers may have discounted monthly rates when added to their DStv bill.
Your consumer rights in South Africa
Legal protections
As a South African consumer you are protected by the Consumer Protection Act (CPA) and other relevant legislation which require fair, transparent business practices.
This includes the right to accurate billing, clear contract terms and remedies for unfair practices.
How to exercise your rights
- Keep receipts, subscription confirmations and screenshots of cancellations as evidence.
- If Namola does not resolve a billing or service dispute, you can raise the matter with your bank/card issuer or lodge a complaint with the National Consumer Commission.
- For app-store purchases, also use the dispute/refund mechanisms provided by Apple or Google Play.
Customer experiences
Positive reports
Many users report that Namola’s free app provides quick access to emergency services and useful location sharing in urgent situations.
Paid Namola Plus subscribers often cite faster private response times and the convenience of not needing to answer calls.
Common complaints
Some users report billing confusion when subscriptions are managed via the app store or third-party billing (for example DStv).
Other issues raised include unclear cancellation steps or delays in receiving refunds; these are typically resolved by contacting support and providing relevant proof.
Documentation checklist
What to gather before cancelling
- Account email and username used for Namola.
- Subscription receipt or invoice showing the payment method and date.
- Screenshots of your active subscription screen inside the Namola app (if available).
What to keep after cancelling
- Confirmation screenshot or email that the subscription was cancelled.
- Any correspondence with Namola support or with your app store / DStv billing provider.
- Bank or card statements showing the last payment for record-keeping.
Common mistakes
Not checking where you subscribed
Many customers try to cancel inside the app while their subscription is billed through Apple, Google or DStv.
Always verify the original billing source in your receipt or bank statement before cancelling.
Missing proof of cancellation
Failing to save a confirmation screenshot or email can make disputes harder to resolve if charges continue.
Always capture proof of cancellation and keep payment records until billing stops and any refunds are settled.
Comparative recap
Plan comparison table
| Plan | Price (Monthly) | Price (Annual) | Users | Notes |
|---|---|---|---|---|
| Individual | R59.00 | R649.00 | 1 | Includes private armed & medical response; 30‑day free trial |
| Couples | R99.00 | R999.00 | 2 | Includes private armed & medical response; 30‑day free trial |
| Family | R129.00 | R1299.00 | Up to 5 | Includes private armed & medical response; 30‑day free trial |
Discounts and billing notes
DStv subscribers may access lower monthly rates when Namola Plus is added to their DStv bill (discounted monthly rates apply).
Check your DStv billing options or Namola account details for eligibility and exact discounted pricing.
After cancelling
Next steps
- Confirm that auto‑renewal is turned off and keep your cancellation proof until the next billing date passes.
- Monitor your bank or card statements to ensure no further charges are applied.
Helpful links
Visit Namola’s official site for support and account information:
Address
Registered address
Legal registered address: 157 Dorp Street, Stellenbosch, Western Cape.
Postal address: PO BOX 7417, Stellenbosch, Western Cape, 7599, South Africa.
Headquarters
Head office commonly referenced as: 9 Vredenburg Road Unit 5, The Woodmill Lifestyle Centre.
Use the Namola website for official contact channels and up-to-date support options.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Namola Plus subscription via the app, open the Namola app, sign in, go to Settings or Account > Subscriptions, select your active subscription, and choose Cancel or Turn Off Auto-Renew. Follow the prompts to confirm and keep a screenshot of the confirmation.
To cancel your Namola subscription purchased through the Apple App Store, go to your app store account settings and find the subscription management section. From there, you can cancel your Namola subscription. Remember to keep proof of cancellation.
After canceling your Namola Plus subscription, your paid features will remain active until the end of the current billing period. Once the billing period ends, your account will revert to the free app functionality.
Refund eligibility for your Namola subscription depends on how you purchased it. Generally, refunds are assessed on a case-by-case basis. If you believe you are eligible for a refund, contact Namola support with your payment proof.
To ensure your auto-renewal for Namola is stopped, confirm your cancellation through the app or app store and check your account settings for confirmation. Always keep proof of your cancellation to avoid any future billing.