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Payjoy
First Floor, Nicolway West Corner, William Nicol Drive & Wedgewood Link Road
2191 Bryanston, Sandton , South Africa
REF/2025GRHS4
Cancellation Payjoy: Easy Method
What is PayJoy
Service overview
PayJoy is a smartphone financing service that lets customers buy devices on flexible payment plans, usually via retailers and partner stores.
The service uses a finance agreement to allow ownership over time while tracking payments and device returns under specific terms.
Where it operates
PayJoy operates in multiple markets and has a presence in South Africa with local customer-care and a stated customer charter.
Local terms, collection practices and obligations are governed by PayJoy's regional policies and applicable South African law.
How to cancel PayJoy
Primary cancellation route
- Initiate cancellation via WhatsApp to PayJoy customer care at +27 79 803 6072.
- After contacting customer care, you must return the device in person to the store where it was purchased.
What you cannot use to cancel
- Cancellation is not available through App Store or Google Play - those platforms do not process PayJoy cancellations.
- Cancellation is not processed via PayJoy’s public website or online portals; WhatsApp plus in-store return is required.
What happens when you cancel
Device and contract status
When you cancel, you must return the working device in good condition to the original retailer as instructed by PayJoy.
PayJoy will then close the loan obligation once the return is accepted, subject to their internal checks and terms.
Access, renewals and data
Returning the device ends the payment plan; there is no automatic renewal after cancellation is processed.
Any account or device-related data handling follows PayJoy's customer charter and privacy terms applicable in South Africa.
Will I get a refund?
Official refund policy
PayJoy explicitly states that payments are NOT refundable when cancelling or returning a device.
There is no statutory 14-day cooling-off applied in PayJoy’s stated cancellation terms on their customer-info page.
Exceptions and practical notes
- PayJoy’s published policy indicates no refunds; however, individual disputes or errors may be pursued through customer care.
- If you believe an error or unlawful practice occurred, document communications and escalate as needed (see consumer rights section).
PayJoy plans and pricing
Available pricing information
PayJoy does not publish a single standard price list for South Africa; costs vary by model, retailer and term.
The table below shows a verified example and a prompt to contact for specific pricing.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Example - Samsung A13 (9-week financing) | Deposit R1,050 + 9 weekly payments of R656.50 (total payable R6,958.50) | Weekly over ~2 months | Financing example including deposit and weekly instalments for a specific model |
| Other models | Contact for pricing | Contact for pricing | Pricing varies by phone model, retailer and selected term |
Your consumer rights in South Africa
Legal protections
PayJoy must comply with the National Credit Act, which requires affordability assessments and clear contract terms.
The Act also prohibits unfair collection practices and provides remedies for unlawful conduct by credit providers.
Refunds, returns and cooling-off
- The standard 14-day cooling-off period does not appear to override PayJoy’s stated no-refund policy for device returns.
- Consumers retain rights to return a working device in good condition and have the loan closed without negative credit impact when the device is accepted.
Customer experiences
Positive reports
Some verified customers report PayJoy responds to refund or payout issues, indicating a route to resolution exists.
Responsiveness can be helpful when chasing administrative corrections or confirming device returns.
Negative reports
Other customers describe long delays and repeated follow-ups; promised turnaround times (for example 4 - 6 days) have sometimes extended much longer.
One verified account in Johannesburg indicated no final resolution by day 21 after starting the refund process.
Documentation checklist
What to prepare before contacting customer care
- Purchase receipt or proof of purchase showing retailer and date.
- PayJoy contract or agreement reference number and ID used when applying.
- Device condition photos and IMEI/serial number if available.
What to bring when returning the device
- The device in working condition, with original accessories if requested by the store.
- Identification (ID/passport) and the original purchase documentation.
Common mistakes
Trying to cancel via app stores or website
A frequent mistake is attempting cancellation through App Store, Google Play or PayJoy’s website - these channels do not process cancellations.
Always use WhatsApp to customer care and return the device to the purchase store as required.
Not documenting communications
Failing to save WhatsApp messages, receipts and return confirmations makes dispute resolution harder.
Keep copies of all exchanges, return receipts and any case or reference numbers provided by PayJoy staff.
Comparative recap
Quick comparison of key points
The table below summarises cancellation method, refund outcome and typical action required.
| Item | Cancellation channel | Refund | 期間 |
|---|---|---|---|
| Official process | WhatsApp to +27 79 803 6072 + return to store | Payments NOT refundable (per PayJoy policy) | Case-dependent; return and checks required |
| App Store / Google Play | Not supported | No refund via store platforms | N/A |
| Online/Web | Not supported for cancellation | No refund via website | N/A |
After cancelling
Next steps to monitor
Keep the return receipt and any written confirmation from PayJoy that the loan obligation has been closed.
Check your credit profile if you are concerned about negative reporting after the return is processed.
Helpful official links
- PayJoy customer info (cancellation and refund policy)
- PayJoy South Africa - Customer Charter
- Overview of PayJoy and legal notes (third-party summary)
Address
PayJoy South Africa office
First Floor, Nicolway West Corner, William Nicol Drive & Wedgewood Link Road, Bryanston, Sandton, 2191, South Africa
Customer care contact
To start a cancellation, contact PayJoy via WhatsApp: +27 79 803 6072.
For policy details, consult the official PayJoy customer information and customer charter linked above.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Payjoy contract, initiate the process via WhatsApp to customer care at +27 79 803 6072, then return the device in person to the store where it was purchased.
No, you cannot cancel your Payjoy contract through the App Store or Google Play, as those platforms do not support Payjoy cancellations.
According to Payjoy's official policy, payments are not refundable when you cancel or return a device, so you will not receive any refund.
Yes, you must return the device in good working condition to the original retailer for the cancellation to be processed.
If you suspect an error or unlawful practice occurred during your cancellation, document all communications and escalate the issue through Payjoy's customer care.