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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Probiller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Probiller: Easy Method
What is Probiller
Overview
Probiller is a third-party payment processor that handles one-time and recurring subscription charges for online services. It is commonly used as the billing mechanism by merchants and app developers.
Role in billing
Probiller processes payments but does not own or operate the subscription services you buy. Cancellations and refund decisions are typically controlled by the original merchant, not Probiller.
How to cancel Probiller
Via the original merchant or app store
- Open the app or service where you subscribed and go to its subscription or account settings.
- Cancel the subscription there before the next billing cycle. Cancelling through Probiller alone may not stop access or future charges.
Via Probiller website, phone or email
- Website: Log into Probiller, go to Account > Subscription Settings and click "Cancel Membership". Cancellation is generally instant.
- Phone: Call 1-855-232-9550 (available 24/7). Provide account email, last 4 digits of the card used and the transaction date; request cancellation and ask for a confirmation number.
- Email: Send a cancellation request to billingsupport@probiller.com with full name, account email, last 4 digits of the card and transaction date; request immediate cancellation and written confirmation.
What happens when you cancel
Access and service
Cancelling via the merchant usually stops future renewals and may end access at the end of the current paid period or immediately, depending on the merchant’s terms.
Cancel via the merchant first to ensure access is handled as they intend.
Billing and account data
Probiller acts as the billing mechanism and updates billing status when notified by the merchant or when you cancel via your Probiller account.
Keep records of confirmation numbers, emails and timestamps - they are important if charges continue after cancellation.
Will I get a refund?
Probiller refund policy (general)
Probiller may grant refunds at its discretion, typically for unused or prorated subscription time or unauthorized charges.
Refunds are generally credited to the original payment method only.
How to request a refund
- Contact Probiller by phone (1-855-232-9550), by email (billingsupport@probiller.com), or via the website if a "Request Refund" option appears in your account billing.
- Provide full details: account email, last 4 digits of card, transaction dates and reason for the refund request.
What if a refund is denied
Refunds are not guaranteed. If Probiller denies a refund, you can escalate by disputing the charge with your bank or card issuer.
Chargebacks are commonly cited as an effective recourse for unauthorized or unresolved charges.
Probiller plans and pricing
Availability of public pricing
There is no authoritative public pricing listed specifically for South Africa (ZAR) on Probiller’s site for 2024/2025.
Pricing amounts reported elsewhere are in USD or EUR and are not verified for South African customers.
How to get pricing
Contact the merchant or Probiller directly for exact plan details and local currency pricing.
| Plan | Period | Price | Notes |
|---|---|---|---|
| Standard | Contact for pricing | Contact for pricing | Contact the merchant or Probiller for exact rates. |
| Premium | Contact for pricing | Contact for pricing | No verified ZAR pricing publicly available. |
| Custom / Enterprise | Contact for pricing | Contact for pricing | Merchant-specific billing arrangements may apply. |
Your consumer rights in South Africa
General rights under South African law
South African consumers have protections under the Consumer Protection Act (CPA), which can include cooling-off rights in certain direct-marketing or specific online purchase scenarios.
Applicability depends on how the sale was made and who the contracting party is.
How the CPA may apply to Probiller charges
Probiller is a third-party processor; the merchant (service provider or app developer) is usually the contracting party for the service itself.
Because Probiller acts as the billing mechanism, the CPA’s direct application may be unclear; you should check the merchant’s terms and seek advice where necessary.
Practical steps if you have a dispute
- Contact the merchant first and request cancellation and refund in writing.
- If unresolved, contact your bank or card issuer to file a dispute/chargeback for unauthorized or continued charges.
- Keep records of all communications; consider contacting the National Consumer Commission or legal advice if needed.
Customer experiences
Positive feedback
Some customers report helpful and friendly support agents and say they received refunds after contacting support.
These cases show refunds and cancellations can succeed when documented and followed up.
Negative feedback
Many complaints describe unauthorized or repeated charges, difficulty cancelling and long waits or dropped chats with support.
Some users report continued billing even after requesting cancellation and describe the process as frustrating.
Documentation checklist
Essential records to keep
- Copies of all emails to and from the merchant and Probiller.
- Phone call details: date, time, agent name and confirmation number if provided.
- Screenshots of subscription pages, billing statements and account settings showing active subscriptions.
Why records matter
- They support disputes with your bank or card issuer if charges continue after cancellation.
- They provide proof when escalating with consumer protection authorities or legal counsel.
Common mistakes
Canceling in the wrong place
Many users cancel only via Probiller and not in the merchant’s app or account, which can leave the service active and allow renewals to continue.
Always cancel with the merchant first, then confirm billing is stopped with Probiller.
Insufficient documentation or follow-up
Failing to keep emails, confirmation numbers or timestamps makes disputes harder to resolve.
Also, not checking bank statements promptly can delay filing chargebacks within the bank’s time limits.
Comparative recap
Quick method comparison
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Cancel in merchant app/store | High | Varies (depends on merchant) | Recommend: cancel here first to stop service renewals. |
| Probiller website | Medium | Possible for billing-side issues | Use Account → Subscription Settings → Cancel Membership. |
| Phone to Probiller | Medium - High (24/7) | Possible if issue is billing-related | Call 1-855-232-9550, request confirmation number. |
| Email to Probiller | Medium | Possible (case-by-case) | Email billingsupport@probiller.com with full details and request written confirmation. |
After cancelling
Check your statements
Monitor your bank and card statements for at least two billing cycles to ensure no further charges appear.
If you see continued charges, start a dispute with your bank immediately.
Helpful links and next steps
- Probiller official site: https://www.probiller.com/
- Contact Probiller by phone: 1-855-232-9550 (24/7)
- Contact Probiller by email: billingsupport@probiller.com
Address
Corporate address
Aylo Billing US Corp.
610 Brazos Street - Suite 500, Austin, Texas 78701, USA
Contact summary
Website: https://www.probiller.com/
Phone: 1-855-232-9550 | Email: billingsupport@probiller.com