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Cancel RESCUEBOX
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Rescuebox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rescuebox: Easy Method
What is Rescuebox
Service overview
Rescuebox is a subscription service for pet owners that delivers monthly boxes of supplies and treats tailored for rescue pets.
The service is offered as a monthly subscription with remote support and no long-term contracts advertised on the official site.
Who it is for
Rescuebox is aimed at new pet owners and rescue pet supporters who want curated items and ongoing support each month.
Subscriptions are managed through Rescuebox's website and billing options include a monthly debit order.
How to cancel Rescuebox
Primary cancellation method
- Send written notice by email to support@rescuebox.co.za.
- You must provide 20 Business Days’ written notice to terminate the agreement.
Special billing notes
- Monthly subscriptions billed via debit order cannot be cancelled by you without Rescuebox’s prior written consent.
- If you purchased via App Store or Google Play, follow the web written-notice process above as no separate app-store policy is provided.
What happens when you cancel
Access and renewal
Your subscription will remain active until the end of the current billing period or until 20 Business Days after Rescuebox receives your written notice, whichever applies.
After cancellation, the subscription will not auto-renew at the next billing cycle.
Data and account handling
Rescuebox may retain account records and transaction history as required for business and legal purposes.
Request specific data-handling questions via support@rescuebox.co.za for confirmation of retention or deletion steps.
Will I get a refund?
General refund policy
If you terminate with the required 20 Business Days’ written notice, Rescuebox may retain any money paid in advance, subject to legal restrictions.
This means refunds are not guaranteed and are assessed according to the terms and applicable South African law.
Exceptions and voucher rules
- Vouchers cannot be exchanged for money and are non‑refundable.
- If you believe an exceptional refund is due, contact support@rescuebox.co.za with your account and payment details.
Rescuebox plans and pricing
Current public pricing
The website lists a Standard Subscription at R79.00 per month. Prices may change and may increase annually.
Confirm current pricing or promotions by contacting Rescuebox directly via their official site.
Plan details
The Standard Subscription includes remote I.T. & smartphone support, skilled professionals, and real-time support as advertised.
No long-term contracts are advertised; billing is monthly and cancellable via written request subject to the above rules.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Subscription | R79.00 | Monthly | Remote support, skilled professionals, real-time support, no long-term contracts |
Your consumer rights in South Africa
Escalation and Ombud
If Rescuebox does not resolve your complaint within 15 Business Days, you may approach the Consumer Goods and Services Ombud (CGSO).
CGSO contact details (from available guidance): complaints@cgso.org.za and sharecall 0860 000 272.
Other legal protections
You remain protected by South African consumer law when subscribing to services, including rights against unfair contract terms and requirements for clear cancellation terms.
Keep written records of all cancellation communications to support any dispute or Ombud referral.
Customer experiences
General impressions
Publicly available reviews are limited on the official pages used to verify this guide.
Some customers appreciate the convenience and curated items, while others inquire about refunds and cancellation clarity.
What customers commonly report
Common praise relates to box contents and convenience; common concerns relate to refund requests and debit order cancellation terms.
For resolution of a dispute or complaint, contact Rescuebox support first and retain proof of all communications.
Documentation checklist
What to prepare before cancelling
- Your account username or email used to subscribe.
- Invoice or payment reference numbers for recent payments.
- Details of the debit order if applicable (bank details and mandate reference).
What to include in your written notice
- Clear statement of your intent to terminate the subscription and the effective date.
- Contact information and any supporting evidence of payment or vouchers.
- Save a copy of the sent email and any reply from Rescuebox for your records.
Common mistakes
Missing required notice period
Many users assume immediate cancellation; Rescuebox requires 20 Business Days’ written notice so act early to avoid an extra billing cycle.
Send notice well before the next debit order date to ensure timely processing.
Assuming debit order can be stopped directly
Do not cancel a debit order at your bank without Rescuebox’s written consent; the service terms state debit order cancellations require Rescuebox approval.
Instead, notify Rescuebox in writing and discuss debit order steps with them to avoid disputes.
Comparative recap
Quick feature comparison
The table below summarises the key points for quick reference when deciding to cancel or contact support.
Use this to check notice requirements, refund likelihood, and voucher rules before taking action.
| Aspect | What Rescuebox requires | How it affects you |
|---|---|---|
| Cancellation notice | 20 Business Days’ written notice to support@rescuebox.co.za | Plan remains active until notice period ends; plan may bill once more |
| Refunds | Prepaid funds may be retained, subject to law | Refunds not guaranteed; contact support for exceptions |
| Debit order | Cannot be cancelled by you without Rescuebox’s prior written consent | Speak to Rescuebox to arrange termination of debit order |
| Vouchers | Non‑refundable and not exchangeable for cash | Use vouchers before cancelling; no cash refunds for vouchers |
| Plan price | R79.00 | Monthly subscription; prices may change annually |
After cancelling
Follow-up actions
Keep copies of your cancellation email and any response from Rescuebox to support@rescuebox.co.za for 6 - 12 months.
Monitor your bank statements to confirm no further debit orders are taken after the agreed cancellation date.
Helpful links and contacts
Official Rescuebox site for account and support: https://rescuebox.co.za/
Primary contact email for cancellations and support: support@rescuebox.co.za
Address
Support contact
Email: support@rescuebox.co.za
For account actions and written cancellation notices, send the email to the address above and retain a copy of your sent message.
Official website
Visit the Rescuebox official site for latest terms and pricing: Rescuebox official site
For unresolved complaints, consider contacting the Consumer Goods and Services Ombud if the provider does not respond within 15 Business Days.