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I hereby notify you of my decision to terminate the contract relating to the Stardust service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Stardust: Easy Method
What is Stardust
Overview
Stardust is a subscription-based platform that offers personalized content recommendations for movies and TV shows, tracking viewing habits and sharing reviews.
The service provides free and premium tiers, with premium access offering extended features and personalized recommendations.
Where it operates
Stardust is available via web (direct) and mobile app stores (iOS App Store and Google Play Store).
The following guide focuses on cancelling subscriptions and related rights for users in South Africa.
How to cancel Stardust
Cancel via Web (direct subscription)
- Log in to your Stardust account on the web where you originally subscribed.
- Go to account or subscription settings and choose “Cancel subscription.”
- Confirm cancellation; premium access typically continues until the end of the current billing period.
- Reference: Stardust Literacy FAQs - FAQ.
Cancel via iOS (App Store)
- Open Settings on your Apple device and tap your name > Subscriptions.
- Find the Stardust subscription and tap Cancel Subscription to stop auto-renewal.
- Apple manages billing and renewals; you must cancel through your Apple ID settings.
- See Apple-related guidance (example proxy): Apple subscription help.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile > Payments & subscriptions > Subscriptions.
- Select the Stardust subscription and tap Cancel subscription.
- Google Play controls the cancellation and any refunds initiated via Play support.
- General instructions: Google Play cancellation.
What happens when you cancel
Access after cancellation
If you cancel a Stardust subscription, premium access normally continues until the end of your current billing period.
No immediate loss of paid features occurs unless otherwise stated in your account settings or by the store policy.
Renewal and data
Auto-renewal stops after cancellation; you will not be charged at the next billing date.
Tracking data and account content may remain in your account. If you need data removed, contact support directly.
Will I get a refund?
Web (direct) refund policy
Stardust Literacy states payments are non-refundable except where required by law or by a separate agreement.
See the Terms of Service - billing section for details: Terms.
App Store and Google Play refunds
- App Store (Apple): Refunds must be requested through Apple (Report a Problem). Eligibility varies by region and timing.
- Google Play: Request refunds via Google Play support; eligibility and windows vary by region and time since purchase.
- For in-store refunds, contact the store that processed the payment (Apple or Google) first.
Stardust plans and pricing
Plans summary
Pricing in the South Africa App Store shows multiple monthly, annual and one-time options. Features vary by plan and trial period.
Prices below reflect available in-app purchase variants as listed for South Africa.
| Plan | Price (ZAR) | Period 期間 | Features |
|---|---|---|---|
| Monthly Plan | R149.99 | 月額 | Full premium access per month |
| All Access (lowest) | R59.99 | One-time | All-access tier (lowest variant) |
| All Access (mid) | R74.99 | One-time | All-access tier (mid variant) |
| All Access (higher) | R99.99 | One-time | All-access tier (higher variant) |
| All Access (premium) | R499.99 | One-time | All-access tier (premium variant) |
| Annual Plan (7-day trial) | R599.99 | 年間 | Yearly subscription with 7-day trial |
| Annual Plan (1-month trial) | R599.99 | 年間 | Yearly subscription with 1-month trial |
| Annual Plan (standard) | R499.99 | 年間 | Yearly subscription |
| Annual Plan (higher tier) | R799.99 | 年間 | Yearly subscription (higher tier) |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law provides a 14-day cooling-off period for certain purchases of digital goods and services in some cases.
Subscription services may be exempt once access has begun, but refunds can still apply if the service is not provided as described or is faulty.
Enforcement and seller terms
- Stardust's stated “no refunds except as required by law” means South African consumers retain statutory rights.
- If Stardust fails to deliver as promised, you may pursue remedies under the Consumer Protection Act.
Customer experiences
Positive feedback
Some users report the app is educational, validating, and created by women, appreciating its mission and features.
These positive comments appear in community discussions and testimonials.
Negative feedback
- Frequent complaints about lost or inaccurate tracking data and miscalculated predictions.
- Reports of glitches: slow loading, crashes, or being stuck on loading screens.
- Users often cite poor customer support or generic responses to tickets.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Receipt or invoice showing the date and amount charged.
- Transaction ID from Apple or Google if purchase was through an app store.
Additional helpful items
- Screenshots of billing entries and subscription status in the app or store.
- Dates and copies of any support correspondence.
- Short description of the issue (lost data, technical errors, etc.).
Common mistakes
Cancelling in the wrong place
A common error is attempting to cancel an App Store or Google Play subscription from the Stardust web account.
If you subscribed through Apple or Google, you must cancel in that store to stop auto-renewal.
Missing transaction details
Users sometimes contact Stardust support without providing receipts or transaction IDs; this delays refunds and verification.
Always include the store receipt or screenshot of the charge to speed up resolution.
Comparative recap
Quick comparison
The table below summarises how cancellation and refunds differ by platform for clarity.
| Platform | How to cancel | Refund policy | Period 期間 |
|---|---|---|---|
| Web (direct) | Cancel in account/subscription settings on the Stardust website. | Payments non-refundable except as required by law or separate agreement. | One-time / 月額 / 年間 |
| App Store (iOS) | Cancel via Apple ID settings on your device (Subscriptions). | Request refunds from Apple (Report a Problem); eligibility varies by region. | 月額 / 年間 |
| Google Play (Android) | Cancel in Google Play Store > Subscriptions. | Request refunds via Google Play support; policies vary by region and time. | 月額 / 年間 |
After cancelling
Next steps
Keep confirmation of your cancellation and monitor your bank or card statements to confirm no further charges occur.
If you expect a refund, follow the documentation checklist and contact the store or Stardust as appropriate.
Helpful links
- Stardust FAQ: https://stardustliteracy.com/faq
- Stardust Terms (billing): https://www.stardustliteracy.com/terms
- Apple subscription & refund guidance (example): Apple help (example)
- Google Play cancellation guide: Google Play cancellation
Address
Contact email
For account-specific enquiries, use the platform contact email: contact@star-dust.co.za
If your subscription was through Apple or Google, also contact the relevant store with transaction details.
Support reminders
Include receipts, dates, and screenshots when you contact support to speed up verification and any possible refunds.
If you believe Stardust breached local consumer law, you can pursue remedies under South African consumer protection provisions.