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Cancel SURFWELL
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Surfwell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surfwell: Easy Method
What is Surfwell
Service overview
Surfwell is a subscription-based surf coaching and training service that offers personalized plans, video coaching, and access to exclusive surf content.
Who uses it
The service is aimed at surfers seeking structured training, technique feedback, and ongoing coaching support rather than only weather or forecast data.
How to cancel Surfwell
General cancellation route
- Log in to your Surfwell account through the app or website and look for “Account”, “Subscription”, or “Billing”.
- Select the active subscription and choose the cancel or unsubscribe option; follow on-screen prompts to confirm.
Alternative cancellation methods
- If you subscribed via Apple App Store or Google Play, cancel through your App Store / Play Store subscriptions settings.
- If in doubt, contact Surfwell support in writing (email or support form) requesting cancellation and keep a copy of your request.
What happens when you cancel
Access after cancellation
Most subscriptions remain active until the end of the paid period; you typically retain access until that expiry date.
Renewals and account data
Automatic renewals should stop after cancellation but check your account to confirm. Personal data may remain in your account unless you request deletion.
Will I get a refund?
Standard refund policy
Refunds depend on Surfwell’s terms and how you paid. Many subscriptions do not refund partial unused time but exceptions can apply.
Common exceptions and steps
- If you were charged after cancellation, gather receipts and contact Surfwell support promptly to request a refund.
- If you subscribed through an app store, refunds often go through Apple or Google and are subject to their policies.
Surfwell plans and pricing
Pricing availability
No verified South African ZAR pricing for a product explicitly named “Surfwell” was found for 2024/2025.
How to get pricing
Contact Surfwell support or check your app store listing for the exact price you were charged in ZAR.
| Plan | Price | 期間 |
|---|---|---|
| Surfwell subscription | Contact for pricing | Contact |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA) and related laws that guard against unfair contract clauses and require clear disclosure of automatic renewal terms.
Practical steps and escalation
- Keep written proof of cancellation and payment receipts.
- If the supplier does not resolve billing or refund disputes, you may lodge a complaint with the National Consumer Commission (NCC) or pursue a dispute through your bank or payment provider.
Customer experiences
Positive reports
Many users value personalised coaching, video feedback and structured plans as helpful for skill improvement.
Common complaints
Typical issues reported for subscription services include difficulty finding the cancellation button, unclear renewal notices, and slow support response times.
Documentation checklist
Before you contact support
- Account email and username.
- Order number, receipt or payment transaction ID.
- Subscription start date and renewal date.
When you contact support
- Include a clear written request to cancel and request confirmation in writing.
- Attach screenshots of billing and the cancellation confirmation (if shown).
Common mistakes
Assuming closing the app cancels subscription
Quitting or deleting the app does not stop a recurring subscription from renewing. You must cancel the subscription in your account or app-store subscription settings.
Missing proof and timing
Waiting until the renewal date or not saving confirmation can make disputes harder to resolve. Always save time-stamped confirmation and receipts.
Comparative recap
How Surfwell compares
Surfwell focuses on coaching and personalised training rather than surf forecasts and cams which other services provide.
Pricing snapshot of related services
| Service | Price (ZAR) | 期間 |
|---|---|---|
| Surf‑Forecast.com Premium | R59.99 | 月額 |
| Surf‑Forecast.com Premium | R399.99 | 年間 |
| Surfline Premium | R119.99 | 月額 |
| Surfline Premium | R999.99 | 年間 |
| Surfline Forecast membership | R499.99 | 年間 |
| Surfline Premium+ | R1,499.99 | 年間 |
| Swellnet Pro (24‑Hour) | R19.99 | 24時間 |
| Swellnet Pro (7‑Day) | R39.99 | 7日 |
| Swellnet Pro (iOS) | R149.99 | 一回限り |
| Surf Watch Pro (monthly) | R27.99 | 月額 |
| Surf Watch Pro (annual) | R194.99 | 年間 |
| Surf Watch Surface Pro | R499.99 | 一回限り |
After cancelling
What to monitor
Watch bank and card statements for one billing cycle after cancellation to ensure no further charges appear.
Where to seek further help
- Check your app-store subscription page (Apple or Google) for subscription status and refund requests.
- If unresolved, contact your bank or payment provider to dispute an unauthorised charge and consider filing a complaint with the National Consumer Commission (NCC).
Address
Primary office
Surfwell primary office (listed): Jl. Mawun No.33, Kuta, Kecamatan Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Barat 83573, Indonesia.
Alternative office
A Bali office is listed by the provider as an alternative contact location; contact Surfwell support for the exact Bali address and local contact details.