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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Webnovel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webnovel: Easy Method
What is Webnovel
Overview
Webnovel is a digital platform for reading and writing original web fiction across many genres. It offers free content, pay-per-chapter content via coins, and membership/subscription options for premium access.
How it is billed
Purchases appear as in‑app coin packs or membership subscriptions on the Apple App Store or Google Play, or as direct payments on webnovel.com. Pricing and billing depend on the purchase channel and region.
How to cancel Webnovel
Cancel via App Store (iOS)
- Go to Settings → [Your Name] → Subscriptions → select Webnovel → Cancel Subscription.
Cancel via Google Play (Android)
- Open Play Store → Profile → Payments & subscriptions → Subscriptions → select Webnovel → Cancel.
Cancel via Web (webnovel.com)
- Log into webnovel.com → Account or Wallet → Membership/Subscriptions → Click Cancel.
What happens when you cancel
Access after cancellation
If you cancel a subscription, access typically remains active until the end of the current billing period. You can continue to use membership benefits until that date.
Auto-renewal and account data
Cancellation stops auto-renewal but usually does not delete your account or purchase history. Your coins, reading history, and uploaded content remain subject to Webnovel’s Terms.
Will I get a refund?
App Store and Google Play purchases
- Refund requests for purchases made through Apple or Google must be made to the respective store.
- Webnovel does not process refunds for purchases billed via the App Store or Google Play.
Direct web payments and exceptions
- Refunds for direct payments (credit card/PayPal) via webnovel.com are discretionary and handled by Webnovel support; evidence may be required.
- Overcharging or accidental coin purchases can be applied for by providing recharge records; the platform will assist per its refund policy.
- Webnovel’s Terms do not explicitly grant an automatic statutory 14‑day cooling‑off for site purchases.
Webnovel plans and pricing
Pricing summary (in South African Rand)
The table below lists in‑app coin pack prices and membership plans as listed for the South African Apple App Store (2024/2025).
Notes about prices
Prices are one‑time coin pack purchases unless otherwise stated. Membership monthly and weekly plans are listed where available. Pricing may change; check your app store for live pricing.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| 50 Coins | R19.99 | One-time | In‑App Coin Pack |
| 150 Coins | R59.99 | One-time | In‑App Coin Pack |
| 250 Coins | R99.99 | One-time | In‑App Coin Pack |
| 500 Coins | R199.99 | One-time | In‑App Coin Pack |
| 1000 Coins | R399.99 | One-time | In‑App Coin Pack |
| 2500 Coins | R999.99 | One-time | In‑App Coin Pack |
| 5000 Coins | R1,999.99 | One-time | In‑App Coin Pack |
| Membership | R89.99 | One-time/unknown | Membership access (unspecified duration) |
| Membership_Monthly | R174.99 | Monthly | Monthly membership subscription |
| Weekly short story membership | R399.99 | Weekly | Weekly short story membership |
Your consumer rights in South Africa
Summary of local position
There is no clear region‑specific policy published by Webnovel for South Africa; global Terms appear to apply. Webnovel’s Terms do not explicitly grant statutory cooling‑off rights.
Practical steps you can take
- Check your purchase channel (Apple/Google/web) to determine refund process and contact the store or Webnovel support as appropriate.
- If you believe a statutory right applies under South African consumer law (for example, the Consumer Protection Act), gather receipts and contact Webnovel support and, if needed, a local consumer protection office for advice.
Customer experiences
Positive feedback
Some users appreciate features such as fast passes and daily benefits, noting that these make reading convenient despite cost concerns.
Common complaints
- High cost and expensive coin‑based pricing for full titles.
- Customer service described as unhelpful with repetitive bot responses and refund difficulties.
- Reports of account or title access problems after subscribing, and frustrations with cancellation UI being hard to find.
- Concerns about revenue splits from reader gifts to authors.
Documentation checklist
What to prepare before contacting support
- Account email/username used on Webnovel.
- Order receipts or transaction IDs from App Store, Google Play, or payment provider.
- Dates of purchase and subscription renewal.
- Screenshots of billing entries and subscription status in the app or web account.
Additional evidence for refunds
- Recharge records for accidental or overcharged coin purchases.
- Any message exchanges with Webnovel support.
- Bank or payment provider statements showing the charge.
Common mistakes
Cancelling in the wrong place
A common error is trying to cancel a subscription on webnovel.com when the subscription was purchased through Apple or Google. Always cancel through the store that billed you.
Expecting immediate refunds or loss of access
Users sometimes expect an immediate refund or loss of access on cancel. Typically, access continues until the end of the billing period and refunds follow the store or Webnovel’s discretionary process.
Missing records
Not saving receipts or transaction IDs makes refunds or disputes harder. Keep screenshots and email confirmations for at least a few months after purchase.
Comparative recap
Quick comparison
The table below summarises cancellation routes, typical effects on access, and who handles refunds.
How to choose
If billed by Apple or Google, cancel through that store and request refunds there. If billed on webnovel.com, cancel on the website and contact Webnovel support for refund queries.
| Method | How to cancel (short) | Effect after cancel | Refund handling | 期間 |
|---|---|---|---|---|
| App Store (iOS) | Settings → [Your Name] → Subscriptions → Webnovel → Cancel | Access remains until billing period ends | Refunds handled by Apple | Until end of billing period |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Webnovel → Cancel | Access remains until billing period ends | Refunds handled by Google Play | Until end of billing period |
| Web (webnovel.com) | Log in → Account/Wallet → Membership/Subscriptions → Cancel | Auto‑renewal stops; access continues until period end | Refunds discretionary via Webnovel support | Until end of subscription period |
After cancelling
Verify cancellation
Check your subscription status in the App Store, Google Play, or your webnovel.com account to confirm the cancellation is recorded. Keep screenshots as proof.
Next steps if you need a refund or help
- If purchased via Apple or Google, open a refund request with the respective store.
- If purchased on webnovel.com, contact Webnovel support and provide transaction evidence.
- For unresolved disputes, consider contacting your payment provider or a local consumer protection agency in South Africa.
Address
Corporate contact (public address)
Webnovel’s international operational address listed in available materials is:
9 Raffles Place, Republic Plaza 1, #05-581, Singapore
Notices and support
Legal notices in Webnovel’s Terms reference offices including a Shanghai address for Cloudary Holdings Limited. For support, use the in‑app or on‑site support channels shown in your account area.