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I hereby notify you of my decision to terminate the contract relating to the Arlo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Arlo: Easy Method
What is Arlo
Overview
Arlo is a subscription-based smart home security system that offers HD video cameras, motion detection, cloud recording, and mobile alerts.
The service combines hardware (cameras and hubs) with optional subscription plans that add cloud storage and advanced smart features.
How Arlo subscriptions work
Subscriptions provide cloud recording and other features and are billed on a recurring basis until cancelled.
Plans can be purchased via the web or the Arlo Secure app; the platform you used to subscribe determines how you must cancel.
How to cancel Arlo
Cancel via the web
- Sign in at my.arlo.com.
- Navigate to Settings > Subscription and follow the prompts to change or cancel your plan.
- Use the same account that was used to purchase the subscription.
Cancel via the Arlo Secure App and other notes
- Open the Arlo Secure App, tap the Profile icon → Plan → Modify Plan to cancel or change a plan.
- Arlo Support cannot cancel subscriptions on your behalf; cancellation must be completed through the platform used to subscribe.
- For Arlo Mobile prepaid service plans, cancel via the app or web; refund rules differ for monthly vs annual prepaid plans.
What happens when you cancel
Access after cancellation
Your subscription features stop at the end of the paid period unless Arlo provides additional credits at its discretion.
If you cancel before renewal, you generally retain access until the current billing term ends.
Billing and auto-renewal
Subscriptions automatically renew until cancelled. Ensure cancellation is completed before the renewal date to avoid the next charge.
If a platform-specific cancellation is required, Arlo Support may direct you to that platform to complete the cancellation.
Will I get a refund?
General refund policy
Under Arlo's general terms, subscription fees are non-refundable for partially used periods unless Arlo elects to provide a credit.
This is stated in Arlo's terms and conditions and may limit standard refunds for cancellations mid-term.
Exceptions and special cases
- Arlo Mobile (prepaid): no refunds for single-month cancellations; annual prepaid plans canceled at least one month before term-end may receive refunds for remaining full months.
- Product returns (RMA): Arlo allows a limited window to return items after RMA issuance; refunds are issued to the original payment method within 10 - 15 business days after receipt.
See Arlo's specific pages for details on mobile service refunds and returns.
Arlo plans and pricing
Pricing snapshot for South Africa
The following prices reflect Arlo's official South Africa pricing as listed by Arlo circa 2024/2025.
Always verify current rates in your account or via Arlo support before acting.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Arlo Smart Premier - Single Camera | R45 | Monthly | Single Camera cloud recording and smart features |
| Arlo Smart Premier - Multi Camera | R152 | Monthly | Multi-camera cloud recording and smart features |
| Arlo Smart Elite - Single Camera | R76 | Monthly | Enhanced Smart features for a single camera |
| Arlo Smart Elite - Multi Camera | R229 | Monthly | Enhanced Smart features for multiple cameras |
Verify pricing
Prices can change; check your account billing page or official Arlo resources for the most current pricing.
Contact Arlo support if you see unexpected charges or pricing inconsistencies.
Your consumer rights in South Africa
Legal protections
Arlo’s stated return and refund policies do not substitute your legal rights under South African consumer law.
Local law may provide additional remedies such as repair, replacement, or refund for defective goods or unfair practices.
Practical steps to assert rights
- Keep proof of purchase, order numbers, and correspondence with Arlo.
- If you believe your rights have been breached, contact your bank or card issuer to dispute unauthorised charges.
- Consider lodging a complaint with the relevant South African consumer protection authority if necessary.
Customer experiences
Positive reports
Some users report long-term satisfaction, noting cameras can work well for several years when kept plugged in.
These positive cases often highlight reliable video capture and useful cloud features while subscribed.
Common complaints
Many users report issues with customer service, billing errors, and difficulty obtaining timely or helpful support.
Other criticisms include subscription dependency for basic functionality and occasional hardware reliability problems.
Documentation checklist
What to gather before cancelling
- Account email and password (or recovery access).
- Order number, subscription ID, and payment method details.
- Device serial numbers and purchase receipts if applicable.
What to capture during the process
- Screenshots of your subscription page and the cancellation confirmation screen or email.
- Copies of any RMA, support case numbers, or correspondence with Arlo.
- Bank statements showing charges if you plan to dispute a charge.
Common mistakes
Cancelling on the wrong platform
Many users try to cancel via support or a different platform than where they subscribed; this can result in continued billing.
Always cancel using the same method you used to subscribe (web or app).
Assuming refunds will be automatic
Assuming you will receive a prorated refund can lead to surprises; Arlo's standard policy is no refunds for partially used subscription periods.
Also avoid removing payment methods before cancellation, as that can prevent receiving confirmation or refunds where applicable.
Comparative recap
Quick feature comparison
The table below summarizes key points you should consider when cancelling Arlo.
Use it to check scopes like refund likelihood, cancellation control, and where to act.
| Feature | Arlo |
|---|---|
| Cancellation method | Must cancel via the platform used to subscribe (my.arlo.com or Arlo Secure App) |
| Refund policy | Generally non-refundable for partial periods; mobile prepaid exceptions for annual plans |
| Support cancellation help | Support may guide but typically cannot cancel on your behalf |
| Typical customer issues | Billing errors, support delays, occasional hardware concerns |
After cancelling
Immediate actions
- Save cancellation confirmation and any reference numbers or screenshots.
- Monitor your payment method for any unexpected charges after cancellation.
Where to get official help
For steps to change or cancel your subscription, see Arlo's cancellation FAQ: Arlo: How do I change or cancel my Arlo subscription plan?
For Arlo Mobile prepaid cancellation and refund details, see: Arlo: How do I cancel my Arlo Mobile service plan and what kind of refund do I receive?
For general terms and refund/return rules, consult Arlo's terms: Arlo Terms and Conditions and Arlo Terms of Sale.
Address
Corporate mailing address
Arlo Technologies, Inc., Attn: Customer Service Department, 120 Rio Robles, San Jose, CA 95134, USA.
Keep for returns or formal correspondence
Use this address for warranty submissions, RMA returns where instructed, or formal written communications with Arlo.