Cancellation Simplisafe: Easy Method

What is SimpliSafe

Overview

SimpliSafe is a DIY home security system provider that sells hardware (sensors, cameras, base stations) and optional 24/7 monitoring subscriptions. It is designed for easy self-installation and remote management.

How it is delivered

Customers typically purchase equipment outright and may add a subscription for professional monitoring. Some hardware may be imported for buyers in South Africa, with shipping and customs costs separate from the listed hardware price.

How to cancel SimpliSafe

Phone (required for monitoring cancellation)

• Gather your account details: account number, registered email, order number, and device serials.
• Call SimpliSafe customer support and state you want to cancel your monitoring plan. Monitoring cancellations cannot be completed via the app or website.
• Request a cancellation confirmation number and the agent’s name; note the date and time of the call.

Alternate written cancellation (mail)

• If you prefer written notice, send a cancellation letter to SimpliSafe’s business address (see Address section below) per their Terms of Service.
• Use tracked mail or courier and keep proof of postage and a copy of the letter for your records.

What happens when you cancel

Service access and monitoring

Once monitoring is cancelled, SimpliSafe will stop professional monitoring of your alarms. Your local alarm hardware will still function as a stand-alone system unless you remove or power it down.

Account status and renewals

Monitoring renewals stop after cancellation. You should receive a confirmation; keep this for dispute resolution in case of future billing.

Will I get a refund?

Equipment returns

• SimpliSafe offers a 60‑day return window for equipment purchased directly from them.
• Return within 60 days for a full refund; prepaid labels and return shipping are provided where applicable.

Subscription and unused months

• Monitoring subscription fees are typically non‑refundable and are not prorated.
• At SimpliSafe’s discretion, a full remaining calendar month or any unused prepaid months may be refunded to your payment method.

SimpliSafe plans and pricing

Available pricing information

There is limited South Africa pricing information for SimpliSafe monitoring plans. The table below lists known hardware pricing and notes where local pricing is not available.

Notes on accuracy

The hardware price below reflects an imported hardware-only item; monitoring plan pricing in ZAR was not found in available data.

Your consumer rights in South Africa

Local law and available information

No South Africa‑specific citations were found in the verified data about SimpliSafe’s cancellation rules. The company’s terms allow cancellation by phone or mail and describe equipment return and refund practices.

Practical steps to protect your rights

• Keep proof of purchase, cancellation confirmation, and any return tracking numbers.
• If you have a dispute, contact your payment provider or local consumer protection office and provide your documentation.

Customer experiences

Positive feedback

• Many customers report the system is functional and easy to install and use.

Negative feedback

• Reports of camera connectivity problems and frequent disconnections.
• Complaints about faulty sensors or equipment reliability over time.
• Concerns about customer support quality, difficulty cancelling, and recurring billing after cancellation.

Documentation checklist

What to have before you call

• Account number, registered email, and full name on the account.
• Order number, device serial numbers, and proof of purchase.

What to keep after cancellation

• Cancellation confirmation number, agent name, date/time of call, and written mail receipts.
• Screenshots of account status and bank/credit card statements showing refunds or charges.

Common mistakes

Assuming app or web cancellation will stop monitoring

Many customers assume cancelling via the app or web will end monitoring. For SimpliSafe, monitoring cancellations require a phone call to customer support.

Not getting or keeping confirmation

Failing to obtain a written confirmation or reference number is a common error. Without confirmation you may face recurring charges and have limited proof for disputes.

Comparative recap

Key points compared

The table below summarizes how SimpliSafe’s cancellation, refunds, and pricing visibility compare to typical local security providers.

Notes

“Typical local provider” is a general comparison and may vary by vendor; consult local providers for exact terms.

After cancelling

Immediate actions

• Confirm cancellation by checking your account and requesting a confirmation email or number from SimpliSafe support.
• Monitor your bank or card statements for any unexpected charges in the following billing cycles.

Further steps

• If you returned equipment, keep tracking and proof of delivery until refund is processed.
• If charges continue, contact your payment provider and escalate with the documentation you collected during cancellation.

Address

Business address for written cancellations

SimpliSafe (registered business address):

196 Deansgate, Manchester, Greater Manchester, United Kingdom, M3 3NE

How to send written notice

• Send a signed cancellation letter with account details via tracked mail to the address above.
• Keep a copy of the letter and proof of postage for your records.