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Cancellation Securedme: Easy Method
What is Securedme
Overview
Securedme is a South African subscription service offering personal safety and emergency medical response features, marketed for individuals and families. The service combines monitoring and alert capabilities accessed via an app and account.
How the service is delivered
Access and management are handled through the Securedme app and the provider's account system. Billing is subscription-based with monthly plans for single users and families.
How to cancel Securedme
Primary cancellation method
- Delete the Securedme app from your device.
- Deactivate your Securedme account so you no longer use the service.
- The App Holder will then notify SecureSA of your termination according to the provider's terms.
App store and alternative steps
SecureSA’s published terms do not specify separate App Store or Google Play cancellation procedures.
If you are billed through an app store, also check your App Store / Google Play subscriptions and cancel there where applicable to stop store-managed recurring charges.
What happens when you cancel
Access and service termination
Once you delete the app and deactivate your account, you should lose access to live monitoring and any protected features immediately or at the end of the billing period.
Data and account information
SecureSA’s public terms do not detail data retention or deletion timelines after cancellation.
Expect the provider to retain some account records for administration; contact SecureSA for specifics using the provider’s official channels.
Will I get a refund?
Standard refund policy
SecureSA’s Terms & Conditions do not include any provision for refunds upon cancellation.
There is no published cooling-off clause or explicit refund right in the available terms.
Possible exceptions and actions
- If you believe you were charged in error, gather receipts and contact SecureSA to request a review.
- Disputed charges billed by an app store may require you to raise a dispute with that store if the provider does not offer a refund.
Securedme plans and pricing
Current plans
Pricing below reflects the latest public rates available from Securedme for 2024/2025.
Billing notes
Prices are shown as monthly subscription amounts and may be subject to change; always confirm on the official site before subscribing.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Single User | R59.00 | Monthly | Personal safety & emergency medical services |
| Family (up to 5) | R199.00 | Monthly | Safety & emergency protection for up to 5 members |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
Under the Consumer Protection Act 68 of 2008, consumers often have a 14-day “cooling-off” right for certain transactions involving the supply of services.
The exact application depends on how the service is sold and whether it falls under continuous supply regulations.
How this relates to Securedme
SecureSA’s publicly available terms do not mention a 14-day right to cancel or obtain a refund.
The absence of refund or cooling-off provisions could raise compliance questions if the service is classed as a continuous supply of services under the Act.
Customer experiences
Public review availability
No Trustpilot or ProductReview South Africa entries for “SecureMe” or “Secure Me SA” were located during verification.
This suggests limited publicly accessible consumer feedback for the service at this time.
Reported sentiment
No recurring negative reviews or common complaints were identified in the available public sources.
Limited review data means prospective subscribers should exercise normal due diligence and confirm terms directly with the provider.
Documentation checklist
Before you cancel
- Subscription receipts or bank/app store transaction records (dates and amounts).
- Account username/email associated with Securedme.
- Any correspondence with SecureSA support regarding service or billing.
After you cancel
- Confirmation of account deactivation or app removal (screenshot or email).
- Final billing statement showing cancellation date and any outstanding charges.
- Record of any refund or dispute requests submitted.
Common mistakes
Assuming deleting the app is sufficient
Many users delete an app but forget to deactivate the account or cancel a subscription through the billing platform.
This can lead to ongoing charges if the subscription is managed through the App Store or Google Play.
Expecting an automatic refund
Expecting a refund without checking the provider’s terms is a common error; SecureSA’s terms do not list a refund policy.
If you need a refund, prepare documentation and contact the provider promptly; escalate to your payment provider or app store if necessary.
Comparative recap
Quick comparison
The table below compares core points for quick decision-making: pricing, period, cancellation clarity, and refund stance.
How to use this recap
Use this comparison to decide whether you need additional protections (like payment disputes) before subscribing.
| Provider | Monthly price | 期間 | Cancellation & Refund |
|---|---|---|---|
| Securedme | R59 / R199 | Monthly | No published refund policy; cancellation via app deletion and account deactivation per terms. |
| Typical SA security subscription (general) | Varies by provider | Monthly | Many providers publish clear cancellation/refund terms; confirm before subscribing. |
After cancelling
Confirming cancellation
Keep screenshots or emails that show the app removal and account deactivation as proof of cancellation.
Monitor your bank or card statement for at least one billing cycle to confirm no further charges occur.
Where to get help
If you need to reference the provider’s official terms for cancellation or contact, see the provider’s published terms:
Address
Registered address
No postal or physical address for Securedme / Secure Me SA was located in the publicly available terms used for verification.
How to contact the provider
Check the Securedme app and the official terms page for updated contact details or support channels.
Refer to the official terms for any provided contact methods: Secure Me Terms & Conditions.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Securedme subscription, delete the Securedme app from your device and deactivate your account. Ensure you keep proof of cancellation.
Securedme's standard policy does not provide for refunds upon cancellation. If you believe you were charged in error, contact SecureSA for a review.
After cancellation, you will lose access to all services immediately or at the end of your billing period. Contact SecureSA for details on data retention.
If you subscribed through an app store, you need to cancel your subscription there as well to stop recurring charges, in addition to deleting the app.
While the primary method is app deletion and account deactivation, you may also send a written cancellation request via email or registered mail to SecureSA.