Cancellation Beauty Pie: Easy Method

What is Beauty Pie

Overview

Beauty Pie is a subscription-based service that gives members access to luxury beauty products at wholesale prices. Members pay a recurring fee to unlock the ability to buy selected products at lower member pricing.

How the membership works

Memberships typically come in monthly, annual or starter formats and let you purchase beauty items using member pricing or an allowance. Membership terms and returns are described in Beauty Pie's help pages and terms.

How to cancel Beauty Pie

Cancel via the website (recommended)

• Log into your account on BeautyPie.com.
• Go to “Membership & Billing”.
• Select CANCEL to end an Annual, Monthly or Starter membership.
• See the official cancellation help article: How do I cancel my membership?.

If you cannot cancel online

• Submit a cancellation request to Beauty Pie's Member Happiness team through the Help Center if the site route fails.
• Allow at least 72 hours for the request to be processed before your next renewal.

What happens when you cancel

Access and renewals

When you cancel, your future automatic renewals stop and you will not be charged for new membership periods. Access to member pricing typically ends at the end of the current paid period.

Account data and allowances

Beauty Pie retains account records and order history for administrative purposes as set out in their terms and conditions. Some customers report inability to use accumulated allowance after cancellation, so use any credit before you cancel.

Will I get a refund?

Cooling-off (14-day) policy

New or renewed memberships may be cancelled within 14 days from the day after purchase/renewal. If no product orders were placed, a full refund is given.

Exceptions and deductions

• If products were ordered during the cooling-off period, Beauty Pie may deduct the non-member price of items from your refund, minus what you paid.
• Product returns for unwanted items: you have 14 days from delivery to request a refund for items in original, unopened condition. Refunds are processed within 14 days of receipt.
• Selected products (for example some serums, lip oils, LED masks) may have enhanced returns allowing unused or gently used returns within 30 days for a full refund.

Full details on returns and refunds are available in Beauty Pie's returns help articles: Can I return a Beauty Pie item? and US returns information.

Beauty Pie plans and pricing

Summary

No definitive public pricing data for South Africa was found in the verified sources provided. For exact South African pricing and plan options, contact Beauty Pie directly via your account or Help Center.

Contact for current pricing

Your consumer rights in South Africa

Key rights to be aware of

South African consumer protection law provides rights when goods are defective or not as described, including remedies such as repair, replacement or refund.

Cooling-off rules and digital subscription terms can vary; statutory rights are in addition to any rights Beauty Pie offers.

How to exercise your rights

• Keep proof of purchase, order numbers and communication records when contacting the seller.
• If the seller does not resolve a valid complaint, consider contacting your payment provider, the retailer's dispute channels, or South African consumer protection authorities.

Customer experiences

Positive feedback

• Customers praise product quality, attractive packaging, and competitive pricing for luxury items.
• Many report prompt delivery and generally responsive customer service for routine queries.

Critical feedback

• Some customers report poor handling of skin-reaction cases and negative interactions with support staff.
• Other complaints include disappointment with certain product formulations, delivery delays, and unclear handling of allowances and refunds.

For customer reviews, see Beauty Pie on Trustpilot: Trustpilot reviews.

Documentation checklist

Essential items to gather

• Account email and customer ID.
• Order numbers and dates of purchase or renewal.
• Payment receipts or bank/credit card statements showing charges.

Evidence for returns or disputes

• Photos of product condition and packaging on receipt.
• All correspondence with Beauty Pie (screenshots or email threads).
• Tracking numbers for returned parcels and proof of postage.

Common mistakes

Typical errors when cancelling

Attempting to cancel via a mobile app without a documented app-store flow can leave memberships active, because Beauty Pie's public help focuses on web cancellation.

Waiting until the last minute is risky; cancellation requests may take time to process and could miss the renewal cutoff.

Return and refund pitfalls

Shipping back used items beyond the permitted condition can void a refund. Always check the specific return window and condition requirements before returning.

Failing to keep proof of postage, order numbers or support messages makes disputes harder to resolve.

Comparative recap

Quick comparison

After cancelling

Next steps

• Confirm cancellation by checking your account’s “Membership & Billing” section for status.
• Use any remaining allowance or place final orders before access ends, if needed.

Helpful links

• Cancellation instructions: How do I cancel my membership?
• Returns and refunds: Can I return a Beauty Pie item?

Address

Company address

Beauty Pie Limited, 5th Floor, 1 Wells Street, London, W1T 3PQ, United Kingdom.

Contacting from South Africa

If you need formal correspondence or wish to escalate a complaint, include the company address above and retain proof of postage and delivery when sending documents.