Cancellation Easylife: Easy Method

What is Easylife

Service overview

Easylife is a shopping/subscription-style service offering curated home and lifestyle products delivered to customers. It is commonly presented via catalogs, phone sign-ups, or an app and may include optional paid features or one-time tips inside an app.

How it is offered

Easylife subscriptions can be purchased through app stores (Apple App Store or Google Play), directly on a website or in-app, or via phone/catalog sign-ups. Different purchase channels have different cancellation and refund routes.

How to cancel Easylife

If you subscribed via Apple App Store

• Open Settings on your iPhone/iPad and tap your name.
• Tap Subscriptions, find Easylife and select Cancel Subscription.
• Access normally continues until the end of the paid period; refunds are handled by Apple.
• See a step-by-step summary: cancellation guide.

If you subscribed via Google Play

• Open the Google Play app and tap your Profile icon.
• Go to Payments & subscriptions → Subscriptions, locate Easylife and cancel.
• Access remains until the paid period ends; refunds are subject to Google’s review.
• Refer to the general instructions: cancellation guide.

If you purchased directly (website, in-app not via store, or by phone)

• Log into the account on the seller’s website or app and look for Account → Subscriptions or Manage Subscription and cancel there.
• If you cannot find a self-serve option, contact the seller directly in writing (email preferred) and request cancellation; keep written confirmation.
• For phone/catalog sign-ups, ask for a cancellation reference and note the date/time of the call.

What happens when you cancel

Access and billing

Cancelling a subscription usually stops future renewals but does not cut off access immediately for pre-paid periods. You typically retain access until the end of the paid billing cycle.

Data and account status

Cancelling does not always delete your account or personal data. Check account settings for separate options to delete data or close the account entirely if you want no further contact.

Will I get a refund?

App-store purchases (Apple and Google)

Refunds for purchases made through the Apple App Store or Google Play must be requested through Apple or Google. Merchants generally cannot directly refund those transactions.

Refund decisions are made by the store according to their policies; see the general cancellation guide for more details: store refund info.

Direct purchases, goods and warranties

If the purchase relates to physical goods (for example, Easylife Kitchens is a kitchen manufacturer), refunds and guarantees are governed by product warranty terms and the Consumer Protection Act in South Africa.

Not all Easylife-branded sellers operate the same way; there are reported cases of difficulties obtaining refunds in some mail-order services. See reporting on consumer complaints for context: news report.

Easylife plans and pricing

Overview

The Easylife app is free to download and use. The only listed charges are optional, one-time in-app tips.

Tip options

Your consumer rights in South Africa

Key rights under local law

South African consumers are protected by the Consumer Protection Act, which requires fair, honest marketing and provides remedies for defective goods and misleading practices.

How to use your rights

• Keep records of orders, receipts and communications as evidence.
• Use cooling-off or return rights where applicable and demand written confirmation of cancellations.
• If you suspect unfair or misleading conduct, you can escalate to the retailer, your bank (chargeback), or consumer protection authorities.

Customer experiences

Reported issues

There are numerous negative reports describing unauthorized recurring charges and difficulties obtaining refunds, particularly affecting elderly or vulnerable people.

Reported outcomes and context

Some cases reported refunds provided as goodwill rather than due to a clear merchant policy. Independent reports detail situations where customers were enrolled in "rewards clubs" without clear consent.

For reporting context, see coverage and reviews: customer reviews and a news report: The Guardian.

Documentation checklist

What to collect

• Order number, subscription ID or receipt from the app store or merchant.
• Bank or card statements showing the charge dates and amounts.
• Copies of emails, screenshots of account/subscription pages, and any call reference numbers.

How to store and use documents

• Keep digital copies in a folder and back them up; date-stamp all evidence where possible.
• Provide copies to your bank or consumer protection agency when disputing charges or seeking assistance.

Common mistakes

Typical errors people make

Assuming a cancellation by phone was completed without getting written confirmation is a frequent mistake. Not checking bank statements for small recurring charges can allow problems to continue unnoticed.

How to avoid them

Always request written confirmation (email or screenshot) when you cancel. Monitor your account for at least two billing cycles after cancellation to ensure no further charges appear.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

• Save any cancellation confirmation and monitor bank/card statements for at least two billing cycles.
• If charged after cancellation, contact the merchant in writing and request a refund; escalate to your bank for a chargeback if necessary.

Where to get more information

For step-by-step cancellation details refer to the general guide: cancellation guide.

To review reported consumer experiences consult customer review summaries and news coverage: Trustpilot and The Guardian.

Address

Showroom (Primary)

CTM Building, Corner of Taaifontein & Calliandra Road, Montana Park, Pretoria, South Africa.

Showroom (Alternative)

Waterkloof Corner showroom in Pretoria is listed as a secondary local alternative; check local listings for exact opening hours and contact details before visiting.