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I hereby notify you of my decision to terminate the contract relating to the Grubhub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Grubhub: Step-by-Step Guide
What is Grubhub
Overview
Grubhub is an online food ordering and delivery platform that connects customers with restaurants for delivery and pickup.
The service also offers a subscription called Grubhub+ with benefits for frequent users.
Availability in South Africa
Grubhub's primary operations and documentation target markets like the United States; public information about South African pricing or full local support is limited.
If you are using Grubhub in South Africa, expect that some policies (subscriptions, refunds) follow the company-wide rules described on its official pages.
How to cancel Grubhub
Cancel via app or website
- Open the Grubhub app or log in at Grubhub.com and select the active order.
- Tap or click "Cancel order" (if the option is present), choose a cancellation reason, and submit.
- If cancellation succeeds, you will see confirmation in the app and any next steps noted there.
- For step-by-step guidance see this article: How to cancel an order on Grubhub.
When the cancel option is unavailable
- Cancellation is typically possible only before the restaurant begins preparing the food; after preparation starts, cancellation is generally not allowed.
- If the in-app cancel button is gone or late, contact Grubhub customer support or call the restaurant directly to request help or an exception.
What happens when you cancel
Order access and status
If the order is cancelled before preparation, the restaurant will not prepare the food and the order status should update to cancelled in the app.
Keep screenshots of the cancelled order screen and any confirmation messages for your records.
Subscriptions and membership access
If you cancel a Grubhub+ membership, benefits typically continue until the end of the current billing period.
Grubhub's stated practice is that pro-rated refunds for partially used Grubhub+ memberships are not generally provided; see the official Grubhub+ information for details.
Will I get a refund?
General policy
- Refunds for cancellations are not guaranteed; they depend on timing and the circumstances around the order.
- Orders cancelled before restaurant confirmation or preparation are more likely to receive full refunds.
Issues during or after delivery
- If an order is incorrect, missing items, not delivered, or extremely late, you can request a refund or credit from Grubhub; credits are commonly issued.
- Provide supporting evidence (photos, timestamps, order ID) to improve the chance of a refund or credit.
- There is no clear indication that a statutory 14-day cooling-off right applies to food delivery or recurring memberships; refunds are evaluated case-by-case.
Grubhub plans and pricing
Overview of available plans
Grubhub offers a membership called Grubhub+ that provides benefits like free delivery on eligible orders and member offers.
Billing and cancellation methods vary by platform (App Store, Play Store, or Grubhub.com).
Pricing information
No official public pricing in South African Rand (ZAR) for Grubhub or Grubhub+ was found in available sources.
If you need current pricing or local availability, contact Grubhub support or check account/subscription pages in the app.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Grubhub+ | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General protections
South African consumer law (for example, the Consumer Protection Act) provides rights such as fair value, honest marketing and undistorted information.
These rights protect customers against misleading or unfair practices but do not automatically create a 14-day cooling-off right for prepared food delivery.
Refunds and prepared food
- Refund entitlements for prepared food are not straightforward under consumer law and typically depend on the specific problem (e.g., food safety, wrongdoing by the supplier).
- Online delivery platform refund decisions for order issues are often discretionary and handled per the platform's policies.
Customer experiences
Positive feedback
Some users report that the Grubhub mobile app is intuitive and easy to use, and that customer service can be helpful in resolving issues.
Local reviews note that fees have been reported lower than some competitors in certain markets.
See user feedback: GetApp South Africa Grubhub listing.
Common complaints
Common negative reports include incorrect orders, very late deliveries, difficulty cancelling orders or obtaining refunds, and inconsistent customer service.
Widespread problem reports are visible in public reviews: Capterra South Africa reviews and Trustpilot Grubhub reviews.
Documentation checklist
For cancellations
- Order number and date/time of order.
- Screenshots showing the order status and any cancellation confirmation.
- Record of any in-app messages or confirmation emails.
For refunds and disputes
- Photos of the delivered items (wrong, missing, or damaged) and timestamps.
- Delivery driver or restaurant contact details if available.
- Payment receipts or bank/card statements showing the charge.
Common mistakes
Timing errors
Attempting to cancel after the restaurant has already started preparing the food is a frequent mistake and usually prevents cancellation.
Check the order status immediately after placing an order if cancellation may be needed.
Evidence mistakes
Not capturing photos, timestamps, or screenshots reduces the chance of a successful refund claim.
Assuming a statutory cooling-off period applies to food deliveries is another common error; refunds are assessed case-by-case.
Comparative recap
Policy vs reported experience
The table below summarises Grubhub's typical policy positions and what users commonly report in reviews.
How to read the table
The "Policy" column describes company-stated or commonly documented practices.
The "Reported experience" column summarises recurring themes from user reviews and public feedback.
| Feature | Policy | Reported experience |
|---|---|---|
| Order cancellation window | Cancel before restaurant begins preparation. | Users report cancellations failing once preparation starts. |
| Refunds for cancelled or faulty orders | Discretionary; more likely if cancelled before preparation. | Many reviews describe credits issued more often than cash refunds. |
| Subscription (Grubhub+) | Benefits until end of billing period; no standard pro‑rated refunds. | Subscription handling appears consistent with company statements. |
| Support responsiveness | Support channels available via app/website. | Public reviews show mixed experiences with customer support effectiveness. |
After cancelling
If you need a refund
- Use the documentation checklist above and contact Grubhub support through the app or website.
- For subscription cancellations and details, consult Grubhub+ information: Grubhub+ details.
Following up and escalation
If initial support responses are unsatisfactory, keep records of all communications and consider escalating through written support channels.
Public reviews and complaint records (e.g., Capterra, Trustpilot) indicate persistence and good documentation improve outcomes.
Address
Mailing address
Grubhub corporate address (primary):
111 W Washington St, Suite 2100, Chicago, IL 60602, United States
Notes
Use the in-app support channels for order-level issues; use the corporate address for formal or legal correspondence if required.
For quick how-to information on cancellation steps, see: How to cancel an order on Grubhub.