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Cancellation Ourmediashop: Easy Method
What is Ourmediashop
Overview
Ourmediashop is an online retailer and subscription platform that sells magazines, special editions and one‑off products, and offers digital or print subscriptions through its website.
Scope
The service operates from a UK registered office and serves international customers, including South Africa, via online orders and deliveries.
How to cancel Ourmediashop
Cancel a web subscription
- Contact Ourmediashop to request cancellation via the contact options listed in their terms and conditions.
- Ask for a confirmation of cancellation and any refund for unused issues.
Cancel via app stores and one‑off products
- For subscriptions purchased through the App Store or Google Play, use the App Store / Google Play cancellation flows; specific platform instructions are not provided by Ourmediashop.
- For one‑off products you wish to cancel, notify the seller within the 14‑day cooling‑off period (28 days for overseas deliveries) and return the items as required.
What happens when you cancel
Access and deliveries
After cancellation your active subscription should stop and further deliveries should cease.
For one‑off goods you must return the items within the cooling‑off period to qualify for a refund.
Renewals and account data
Cancellation prevents future renewals; check for a confirmation from Ourmediashop to ensure recurring payments are stopped.
Keep records of cancellation confirmations and communications in case you need to dispute charges or request refunds.
Will I get a refund?
Subscriptions (web)
Web subscriptions: Ourmediashop states you will receive a full refund for any outstanding issues when you cancel.
Ask for written confirmation and allow the stated processing time for refunds.
One‑off goods and timing
- One‑off products: refund of goods (and standard delivery) if cancelled within the cooling‑off period, but deductions may apply for handling or diminished value.
- Refunds are made within 14 days of receiving returned goods or the cancellation notice, per the terms and conditions.
Ourmediashop plans and pricing
Pricing availability
No South Africa (ZAR)‑specific pricing is publicly available for Ourmediashop subscriptions.
Listed prices on the site are in GBP; contact Ourmediashop or check the checkout for local pricing.
Contact for current prices
| Plan | Price | Notes |
|---|---|---|
| Subscriptions (print or digital) | Contact for pricing | Prices shown in GBP on the site; request ZAR/SA pricing at checkout |
| One‑off products | Contact for pricing | Special editions and back issues priced per item |
Your consumer rights in South Africa
Key South African protections
Under the South African Consumer Protection Act (CPA) consumers have rights to safe, of‑good‑quality goods and to remedies for defective or undelivered products.
You may also have rights to a refund, repair or replacement when goods are not supplied as described.
How to enforce your rights
Keep order details, receipts, delivery records and communications to support any complaint or dispute.
If you cannot resolve the issue with the seller, you can escalate to your local consumer protection office or consider a chargeback through your payment provider.
Customer experiences
Positive notes
There are few or no positive reviews visible on Trustpilot for Ourmediashop; the profile appears unclaimed and positive feedback is limited.
Reported issues
- Customers report delayed or non‑delivery of orders.
- Complaints include duplicate charges, payments taken but goods not delivered, and slow or absent customer service responses.
- Some consumers report promised refunds not appearing on bank statements despite assurances.
For more reviews see the Trustpilot profile for Ourmediashop.
Documentation checklist
What to keep
- Order number and date of purchase.
- Proof of payment (card receipt or bank statement).
- Delivery confirmation or tracking information.
- Copies of all emails, chats and cancellation requests.
Evidence for returns and disputes
- Photographs of received goods (if damaged or incorrect).
- Proof of returned shipment (tracking number and postage receipt).
- Bank statement entries showing charges and refunds.
Common mistakes
Missing return deadlines
Customers sometimes miss the 14‑day cooling‑off period (or 28 days for overseas deliveries) and then expect a full refund.
Always start the return and cancellation process promptly and obtain proof of postage for returned items.
Assuming app cancellations follow website rules
Purchases made through the App Store or Google Play must generally be cancelled through the relevant app store; contacting the website alone may not stop renewals.
Also check payment statements after a promised refund; delays or duplicate charges are commonly reported.
Comparative recap
At‑a‑glance comparison
| Feature | Cancellation method | Refund timing | Notes |
|---|---|---|---|
| Web subscription | Contact Ourmediashop via website/contact options | Full refund for unused issues; processed within 14 days | Request confirmation; monitor statements |
| App Store / Google Play | Use App Store / Google Play cancellation flows | Subject to platform refund policies | Ourmediashop does not provide platform‑specific instructions |
| One‑off products | Notify within 14 days (28 overseas) and return goods | Refund within 14 days of receiving returns; deductions possible | Keep proof of return; possible handling or value deductions |
After cancelling
What to monitor
Watch for a written cancellation confirmation and for the refund entry on your bank or card statement.
If the refund does not appear within the stated timeframe, follow up with the seller and keep records of all communications.
Where to get help
Review Ourmediashop’s official terms for cancellation and refunds.
Ourmediashop terms and conditions
Address
Registered office
Our Media Limited (Ourmediashop) - Eagle House, Colston Avenue, Bristol, BS1 4ST, United Kingdom.
Contact note
Use the contact methods listed in the terms and conditions page to submit cancellations and refund requests.
Keep postal and electronic records of your requests for dispute or escalation purposes.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.