Cancellation Justfab: Easy Method

What is Justfab

Overview

Justfab is a subscription-based online retailer offering shoes, apparel and accessories through a VIP membership model. Members receive style recommendations, discounted pricing and monthly member credits.

Membership model

The service charges a recurring VIP fee and allows members to select items or skip a month. Membership management is handled online, via apps, or through customer support channels.

How to cancel Justfab

Online via Account page

• Sign in to your Justfab account and go to the Account or Membership section.
• Follow the on-screen steps to cancel membership; cancellation processed immediately in the account system.
• Expect an email confirmation within 24 hours after online cancellation.

Phone or live chat

• You can cancel by contacting Justfab customer support by phone or live chat as described in the help centre.
• For details and contact options see the official cancellation help article: Is JustFab easy to cancel?
• If you prefer not to use the online account, request confirmation email or reference number from the agent and keep it for your records.

What happens when you cancel

Access and renewal

Once cancelled, membership benefits stop at the end of the current billing period unless otherwise stated by support.

To avoid being charged for a new month, members must use the skip option in the specified monthly window (see notes below).

Data and account

Your account typically remains active for order history and returns processing after cancellation.

Personal data handling follows Justfab's policies; request account closure or data queries via customer service if required.

Will I get a refund?

General refund policy

Refunds on returned items are issued to the original payment method when returns meet policy conditions.

For detailed timelines and methods see the official refund help article: If I return an item, how and when I will be refunded?

Exceptions and timing

• In some regions (example: GB) customers have 14 days from receipt to request a return for a refund to the original payment method; processing can take up to 5 business days after receipt.
• Returns using VIP Credits or Store Credits are typically refunded back into that balance within up to 3 business days.
• Exchanges and general returns are accepted within 60 days of delivery when following the returns process; see the returns policy: Return & exchange policy.

Justfab plans and pricing

Pricing availability

Official South Africa (ZAR) pricing for Justfab membership was not available in the published sources used for this guide.

Where local pricing is not published, contact Justfab support or check the app store listing for your country to confirm local fees.

Contact for pricing

Your consumer rights in South Africa

Cooling-off and returns

South African consumer protection generally grants a cooling-off period for online purchases; many retailers provide a statutory 7-day right to cancel for certain contracts.

Justfab's stated returns windows (14 days for refunds in some markets and 60 days for exchanges) exceed the basic cooling-off period where those terms apply.

Using both company policy and law

• If Justfab's published policy offers longer or clearer rights, those terms typically benefit the consumer.
• Keep copies of order confirmations and communications if you assert statutory rights under the Consumer Protection Act.

Customer experiences

Positive feedback

Some customers report successfully avoiding charges by using the skip option between the 1st and 5th of the month and confirm long-term use with this approach.

Positive experiences often highlight quick online cancellations and timely confirmation emails.

Reported issues

• Review sites include complaints about recurring charges after cancellation and difficulties contacting support.
• Others report problems with VIP credit expiry or site glitches when attempting to skip or cancel; see general reviews: Justfab reviews on Trustpilot.

Documentation checklist

Before you call or chat

• Account email and username.
• Order number(s) and dates of recent charges.
• Payment method (last four digits of card) and billing statements showing charge.

After cancellation

• Screenshot of cancellation confirmation page or chat transcript.
• Confirmation email saved and any cancellation reference number.
• Record dates for when you requested cancellation and any follow-ups.

Common mistakes

Missing the monthly skip window

Many unwanted charges occur because members miss the recommended skip window at the start of the month.

Check your account early in the 1st - 5th window to use the skip option if you do not want to be charged for that month.

Assuming cancellation equals automatic refund

Cancelling membership stops future billing but does not automatically refund past purchases or new charges already processed.

If you expect a refund for a recent order, follow the returns process and retain proof of return shipment and communications.

Comparative recap

Key features compared

After cancelling

Keep confirmation and monitor statements

• Save cancellation confirmation email or screenshot immediately after cancelling.
• Check your bank/credit card statements for up to one full billing cycle to confirm no further charges.

If you are charged after cancelling

• Contact Justfab support and provide your cancellation confirmation and billing evidence.
• If the issue is not resolved, retain records and consider a disputed charge with your payment provider.
• Reference Justfab help pages for cancellation and refunds: cancellation help, refunds, returns & exchanges.

Address

Head office

JustFab LLC, 800 Apollo Street, El Segundo, California 90245, United States.

Contact note

No South Africa - based corporate address is published in the verified sources used for this guide.

Use the online account or official support articles above for membership and returns requests.