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Cancel KUDOUGH
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kudough service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kudough: Easy Method
What is Kudough
Service overview
Kudough is a South African subscription service that provides access to personal credit reports, deals and related credit-improvement tools. It operates online and through selected intermediaries and in‑store partners for one‑off reports.
How the service is sold
Subscriptions and single purchases can be made via Kudough’s website, intermediaries or in‑store partners. Different purchase channels offer different pricing and product bundles.
How to cancel Kudough
General cancellation steps
- Log in to your Kudough account (or the intermediary account used to buy the plan).
- Find the subscription or order you want to cancel in Account > Subscriptions or Orders.
- Choose "Cancel" or "Manage subscription" and follow on‑screen prompts to confirm cancellation.
Timing and special rules
- If your subscription was sold after direct marketing, you may cancel within 7 days of the commencement date under ECTA section 44 (cooling‑off period).
- For regular monthly payments, you must cancel or downgrade at least 72 hours before the next scheduled payment date for the cancellation to take effect that month.
- Cancellations made within the 72‑hour window before payment take effect the following payment period; no refund is given for that current payment.
What happens when you cancel
Access after cancellation
If cancellation is accepted and effective before the next billing date, you will typically retain access until the end of the paid period. Access may continue for the remainder of the current billing month if cancellation was processed after the cutoff.
Renewal, billing and account data
Automatic renewals stop after a successful cancellation that meets timing rules. Kudough’s terms set out data and account retention; keep copies of correspondence and receipts if you later require a refund or dispute.
Will I get a refund?
Standard refund rules
Refund eligibility depends on timing and the reason for cancellation. Cancellations within the 72‑hour pre‑payment window do not receive a refund for that payment.
When a refund is due (outside the 72‑hour rule), Kudough offers a choice of a voucher equal to the original order or a full refund to the original payment method.
Money‑back guarantee and timing
Kudough’s money‑back guarantee applies if you complete the assigned improvement tasks and your credit rating does not improve; in that case Kudough will refund subscription fees.
Cash refunds are processed within 30 days where applicable. Voucher options may be offered instead of, or alongside, monetary refunds depending on eligibility.
Kudough plans and pricing
Available plans
The following prices reflect common purchase channels and publicly available plan options. Prices vary by channel and may include VAT where indicated.
Notes on channels
In‑store purchases and intermediary sales may show different pricing. Confirm the seller (Kudough direct, Easycarfinance intermediary, or in‑store partner) before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| In‑store Four‑Bureau Personal Credit Report | R135.00 | One‑off | Digital report via WhatsApp from PostNet or Jetline; 10‑minute turnaround; includes VAT |
| Once‑off Credit Report (via Easycarfinance) | R89.00 | One‑off | Single credit report purchase option via intermediary |
| Monthly Subscription (via Easycarfinance) | R79.00 p/m | Monthly | Ongoing access to credit report |
| Annual Subscription (via Easycarfinance) | R689.00 | Annual | Unlimited access to credit report for 12 months |
| Premium Package (direct via Kudough website) | From R66.00 p/m | Monthly | Upgraded features from the free tier; exact features depend on selected package |
Your consumer rights in South Africa
Cooling‑off rights (ECTA)
- Under the Electronic Communications and Transactions Act (section 44), you may cancel a transaction within 7 days of commencement if it resulted from direct marketing.
- This is a statutory right and can allow you to obtain a refund for qualifying purchases made via direct marketing.
Other protections and refund timing
- The Consumer Protection Act (CPA) may affect your rights for defective, misdescribed or otherwise non‑conforming services.
- Refunds are generally processed within 30 days where the terms permit a cash refund; voucher options may be provided as an alternative.
Customer experiences
Positive feedback
Some reviews indicate the website appears legitimate and safe to use, and some users report fast and efficient service when purchasing reports or using the platform.
Negative feedback
There are reports of older complaints about poor responsiveness, difficulty accessing features monthly, and unresolved cancellation or refund requests. Experiences appear mixed based on seller and time of purchase.
Documentation checklist
What to prepare before cancelling
- Account email, username and order/subscription reference number.
- Proof of payment (bank statement screenshot or receipt showing the transaction).
- Dates of purchase, renewal and any attempted cancellations.
Evidence for refund or guarantee claims
- Copies or screenshots showing completion of assigned credit‑improvement tasks (for money‑back guarantee).
- All correspondence with support (emails, chat transcripts) and case/ticket IDs.
- Any error messages or screenshots demonstrating service failures.
Common mistakes
Missing timing cutoffs
A frequent error is trying to cancel within the 72‑hour pre‑payment window; cancellations then only take effect the following month and do not qualify for a refund of that charge.
Failing to keep proof
Another common mistake is not saving receipts, message threads or evidence of task completion for money‑back guarantee claims, which weakens a refund case.
Comparative recap
Quick comparison table
This table summarises the main outcomes of different cancellation scenarios so you can act quickly and correctly.
| Action | Effect | Refund / Timing |
|---|---|---|
| Cancel more than 72 hours before payment | Cancellation takes effect before next billing; access ends at period end. | Refund only if terms or law apply; otherwise no additional charge for next period. |
| Cancel within 72 hours of payment | Cancellation takes effect next month; current charge remains. | No refund for the current payment. |
| Cancel within 7 days after direct marketing | Cooling‑off right under ECTA can apply; cancellation valid. | May be entitled to refund under ECTA section 44. |
| Claim under money‑back guarantee | Must provide evidence of task completion; claim reviewed by Kudough. | Eligible refunds processed within 30 days or voucher offered. |
After cancelling
What to monitor
Keep an eye on your bank or card statement to confirm the subscription charge stops after the effective cancellation date.
Keep copies of the cancellation confirmation and any case or ticket numbers for future reference.
Next steps if there is a dispute
If you do not receive an expected refund or your cancellation was not honoured, escalate to Kudough support with your documentation. If unresolved, you may consider lodging a complaint under the Consumer Protection Act or seeking assistance from relevant consumer bodies in South Africa.
Address
Primary correspondence address
Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7450, South Africa
How to use this address
Use the address for formal notices or registered mail if you need written evidence of a cancellation request or to send supporting documents by post.