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Cancel NERIUM
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Nerium service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nerium: Easy Method
What is Nerium
Overview
Nerium is a skincare and wellness company that sells anti-aging products and offers subscription-based auto-delivery programs through NeriumU.
How Nerium sells
Nerium distributes products via direct sales and online subscriptions (auto-renewal/auto-ship) managed by NeriumU.
Subscription details and terms are published on NeriumU's official terms page.
How to cancel Nerium
Primary cancellation method
Cancellations for NeriumU subscription programs must be made by phone to a customer service representative listed on their website.
There is no option to cancel via the App Store, Google Play, or web self-service according to NeriumU's Automatic Renewal Terms.
Step-by-step cancellation steps
- Locate the customer service phone number on NeriumU's official terms or contact page: NeriumU Terms.
- Call the customer service number and request cancellation of your automatic renewal/auto-ship subscription.
- Record the date, time, and name of the representative who processed the cancellation.
- Ask for written confirmation (email) and retain it for your records.
- If phone contact fails, document attempts and consider contacting your card issuer to stop future charges.
What happens when you cancel
Subscription and access
Once you cancel, future scheduled shipments and automatic renewals should stop; continue to track until you receive confirmation.
Any active shipments already processed may still be delivered unless otherwise arranged with customer service.
Data and communications
Cancelling stops future billing but does not automatically erase account data; request account or data changes from customer service if needed.
Keep copies of cancellation confirmations and any follow-up emails for dispute resolution or chargebacks.
Will I get a refund?
Standard refund policy
NeriumU's Return/Refund Policy states that used products cannot be returned or refunded.
Only unused and unopened products may be eligible for return under their instructions; contact customer service to confirm eligibility.
Exceptions and timing
- If an order is delayed more than 30 days from the order date, NeriumU will attempt to contact you; if unreachable or if you decline the item, the order will be canceled and refunded.
- Refunds for third-party credit card payments in that case are processed within 7 business days, per NeriumU's terms: NeriumU Terms.
- Independent reports and consumer complaints indicate many customers have experienced difficulty obtaining refunds or stopping recurring charges; see consumer watchdog summaries for context: Truth in Advertising.
Nerium plans and pricing
Pricing availability
No verified South African pricing (in ZAR) for Nerium products or subscription plans was found for 2024 or 2025.
If you need exact prices, contact NeriumU customer service or a local distributor for current rates.
Contact for price details
| Plan | 期間 | Price |
|---|---|---|
| Standard subscription | Per shipment | Contact for pricing |
| One-time purchase | One-off | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and electronic purchases
South Africa's Consumer Protection Act (CPA) provides a 5-business-day cooling-off period for direct-marketing or electronic transactions, allowing cancellation without reason.
This summary is discussed in a CPA overview: CPA summary.
Applicability and enforcement
Because NeriumU appears to be a US-based company, CPA protections may only apply if the purchase falls within South African jurisdiction.
If you encounter cancellation or refund problems, you can lodge a complaint with the National Consumer Commission under the CPA; enforcement may be more complex with foreign sellers.
Customer experiences
Positive reports
Some users report improved skin texture and reduced fine lines after using Nerium products, according to user testimonials.
See a representative positive user account: TheDermReview (user testimonial).
Negative reports
- Multiple users report severe skin reactions such as rashes, burning, swelling, or breakouts after use; see TheDermReview testimonials for examples.
- Consumer watchdog summaries and FTC complaint summaries report frequent difficulties cancelling subscriptions and stopping recurring charges: Truth in Advertising.
Documentation checklist
What to gather before calling
- Order number and order date.
- Account email/username used with NeriumU.
- Payment method details (last four digits) and transaction dates.
- Any shipment tracking information or delivery notices.
What to save after contacting support
- Names of representatives you spoke with and exact times of calls.
- Written confirmation of cancellation (email or reference number).
- Photographic evidence if disputing product condition or adverse skin reactions.
- Copies of any dispute correspondence with your bank or card issuer.
Common mistakes
Assuming other channels cancel subscriptions
A common error is believing that cancelling via the App Store, Google Play, or a website account will stop NeriumU subscriptions.
NeriumU requires phone cancellation; relying on other channels can leave recurring charges active.
Delays and used-product returns
Waiting too long to act after a charge or shipment can make dispute resolution harder.
Attempting to return used or opened products is another frequent mistake - NeriumU's policy excludes refunds for used items.
Comparative recap
Quick feature comparison
The table below compares key cancellation and refund features for Nerium versus a generic online retailer expectation.
How Nerium differs
| Feature | Nerium | Typical online retailer |
|---|---|---|
| Cancellation method | Phone only (call customer service) | Online account or app cancellation commonly available |
| Refund for used products | Generally not eligible | Varies; many accept returns if within return window |
| Delayed shipment refund | Order canceled/refunded if >30 days and contact fails (7 business days for card refunds) | Varies; many offer tracking and refund policies for delays |
After cancelling
Confirm and monitor
After you cancel, ensure you receive written confirmation and monitor your card statements for further charges.
Keep all records in case you need to dispute a charge with your bank.
Further reading and help
- NeriumU Terms (automatic renewal, shipping, returns): https://www.neriumu.com/terms.php
- Consumer watchdog summary on complaints and refund issues: Truth in Advertising
- User reviews and reaction reports: TheDermReview
- South African Consumer Protection Act summary (cooling-off info): CPA summary
Address
Corporate mailing
4006 Belt Line Road, Suite 100, Addison, Texas 75001, United States.
Other contact details
NeriumU also specifies a PO Box in Higley, AZ for certain correspondence in their arbitration/communications terms; check the NeriumU terms page for the exact mailing address and any updates: NeriumU Terms.