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I hereby notify you of my decision to terminate the contract relating to the Simplycook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simplycook: Easy Method
What is SimplyCook
Overview
SimplyCook is a meal-kit subscription service that sends recipe cards and pre-portioned flavour kits to help you prepare meals at home.
The service focuses on convenience and variety, delivering boxes on a recurring schedule to subscribed customers.
What they offer
SimplyCook provides easy-to-follow recipes and spice or flavour kits that complement ingredients you supply at home.
Subscriptions typically deliver multiple meal kits per month and can be managed online or via mobile app stores depending on how you subscribed.
How to cancel SimplyCook
Cancel via the website
- Log into your account on the SimplyCook website.
- Go to "My Account" then "My Details" and follow the prompts to cancel your subscription.
- Alternatively, you can email the support addresses: hello@simplycook.com or hello@simplycookallin.com to request cancellation.
Cancel via mobile subscriptions
- iOS (App Store): Cancel through your Apple ID settings by turning off auto-renewal; Apple handles cancellations and refunds for App Store subscriptions.
- Android (Google Play): Cancel via the Google Play Store under Subscriptions or "Manage subscription" within the app; Google handles cancellations and refunds for Play Store subscriptions.
What happens when you cancel
Access and deliveries
After cancellation your next scheduled delivery may still be processed unless you cancel before the provider's stated cut-off for that delivery.
For some plans there is a notice period for stopping an upcoming box; missed cut-offs can result in an extra delivery being sent.
Account and data
Cancellation stops future billing, but your account and order history will typically remain accessible for record-keeping.
SimplyCook’s terms govern retention of your personal data; you may contact support to request account closure or data removal where applicable.
Will I get a refund?
General refund policy
Perishable food items generally do not have a standard 14‑day change‑of‑mind return right, so refunds for simply changing your mind are usually not available.
This means you should plan cancellations before chargers or shipments are processed to avoid being charged for a box you do not want.
Exceptions and fault claims
- Defective or misdescribed products: report within 3 days of delivery (preferably with a photo). SimplyCook may offer a full refund or exchange and typically processes refunds within 14 days after receipt or evidence.
- Missing, damaged, or non-arrived boxes: you may request a full refund by returning unopened product in original condition within the supplier’s stated timeframe (UK terms reference up to 30 days); postage costs may be at your cost unless otherwise agreed.
- Subscriptions bought through Apple or Google Play are managed by those stores; refunds and cancellations for those subscriptions are handled by Apple or Google in accordance with their policies.
SimplyCook plans and pricing
Pricing summary
No verified, up-to-date public pricing for South Africa is available in the supplied data.
Contact SimplyCook through your account or support emails for current plan and price information applicable to your region.
Contact for pricing
| Plan | Price | Period |
|---|---|---|
| Starter / Standard | Contact for pricing | Contact for pricing |
| Family / Larger box | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Statutory protections
South African consumer law (the Consumer Protection Act and related regulations) gives buyers rights to goods of acceptable quality and as described.
Faulty or misdescribed goods can attract remedies such as repair, replacement or refund depending on the circumstances and timing of the complaint.
How these rights apply to SimplyCook
SimplyCook’s own terms do not remove your statutory rights. If products are faulty or not as described you can seek a remedy under South African law.
Keep proof of purchase, delivery dates and photos to support any claim you make under local consumer protection legislation.
Customer experiences
Positive feedback
- Many users praise the easy-to-follow recipes and tasty, varied meals that save preparation time.
- Customer service is often noted as responsive and effective at resolving issues when contacted.
Negative feedback
- Some customers report confusion around subscription starts and that free trials converted to paid plans without clear notice.
- Others have difficulty locating the cancellation option on the website and unintentionally postpone deliveries instead of cancelling.
Documentation checklist
Before you contact support
- Have your account email, order number and delivery date(s) ready.
- Take dated photos of any damaged, missing or incorrect items.
When requesting refunds or returns
- Include the delivery date, photos, and a clear description of the problem in your message.
- Keep copies of correspondence and any return postage receipts until the issue is resolved.
Common mistakes
Missing the cancellation cut-off
A frequent error is cancelling too close to the delivery date. If you miss the supplier’s notice period the upcoming box may still be dispatched and charged.
Check your account or plan terms for the exact cut-off window and cancel well before that deadline to avoid unwanted deliveries.
Confusing subscription channels
Another common issue is not recognising how the subscription was purchased. If you subscribed via Apple or Google Play, cancel through that store - cancelling on the website will not stop store-managed billing.
Verify where you originally started the subscription before attempting to cancel.
Comparative recap
Cancellation channels compared
| Channel | How to cancel | Who handles refunds |
|---|---|---|
| Web (SimplyCook website) | Log into account → My Account → My Details and cancel; or email hello@simplycook.com / hello@simplycookallin.com | SimplyCook handles refunds for website subscriptions |
| iOS (App Store) | Cancel via Apple ID settings by turning off auto‑renewal | Apple handles cancellations and refunds |
| Android (Google Play) | Cancel via Google Play Store → Subscriptions or "Manage subscription" within the app | Google handles cancellations and refunds |
After cancelling
Confirm the cancellation
Check your account for confirmation that future billing has stopped and review any final delivery dates listed in your order history.
Save confirmation emails or screenshots as proof of cancellation in case of disputes.
Follow-up and contact
If you need a refund or have an issue with a delivered box, contact support and include your order number and photos.
Support email addresses: hello@simplycook.com and hello@simplycookallin.com. If you subscribed via Apple or Google Play, contact those stores for subscription refunds.
Address
Registered correspondence address
Unit D, Discovery House, Juniper Drive, London, SW18 1UY, United Kingdom.
Previous address (for reference)
100 - 106 Leonard Street, 1st Floor, London, EC2A 4RH, United Kingdom (appears in older communications and templates).