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Cancellation Tavour: Easy Method
What is Tavour
Overview
Tavour is an online service that curates and sells small-batch and craft beers to customers. It offers one‑off purchases and a subscription option for curated shipments.
Service model
Users buy individual orders through the app or website or subscribe for recurring deliveries. Shipping and fulfilment are handled by Tavour and third‑party carriers.
How to cancel Tavour
Subscription cancellation steps
- Cancel at least three (3) days before your next Subscription Billing Date to avoid being charged.
- Cancel via the Tavour app, by emailing [email protected], or by telephone (use the contact method shown in your account).
- After you cancel, future subscription shipments are automatically canceled; previously charged orders will still ship.
One‑off order cancellation steps
- For one‑off orders you may cancel within 3 days of the order confirmation (confirmation email or app confirmation screen) for a full refund.
- If more than 3 days have passed, cancellations are ordinarily not refunded except in extenuating circumstances (for example, moving outside the service area), where a 50% refund may be possible.
- To request cancellation or a refund, contact [email protected] with your order details and reason for cancellation.
What happens when you cancel
Access and billing
Once your subscription is canceled, no further subscription fees will be charged after cancellation, provided you cancel within the required window.
If you miss the three‑day window, you may be charged for the upcoming shipment and that order will proceed to fulfilment.
Orders and shipments
Previously charged orders will still ship even after cancellation of your subscription.
Future shipments are automatically canceled after a successful subscription cancellation.
Will I get a refund?
Subscription refunds
- No general automatic refund is provided if you cancel inside the billing window; you must cancel at least three (3) days before the next billing date to avoid the charge.
- If you are charged because you missed the cancellation deadline, contact support to explain the circumstance; refunds are not guaranteed and depend on timing and support discretion.
One‑off orders and product conformity
- One‑off orders can be canceled within 3 days of confirmation for a full refund.
- All orders are final and non‑refundable after seven (7) days from confirmation, except for non‑conforming products.
- Non‑conforming products reported in writing within 3 days of delivery may receive a full refund. If reported after 3 days but before 7 days, a 50% refund may apply.
- For cancellations after 3 days (one‑off orders), only a 50% refund is available and only in certain extenuating circumstances.
Tavour plans and pricing
Overview of available plans
Publicly available, country‑specific pricing for South Africa is not provided in the sources available.
For exact prices in your local currency or app store, contact Tavour or check the Tavour app listing in your region.
How to get pricing
Contact Tavour support or consult the app store listing for your device to view the current local price and any membership details.
| Plan | 期間 | Price |
|---|---|---|
| Tavour+ membership | - | Contact for pricing |
| One‑off orders | - | Contact for pricing |
Your consumer rights in South Africa
Statutory rights
Tavour’s internal policies set specific time windows for cancellations and refunds, but they may not override South African consumer protection laws.
South African law (for example, the Consumer Protection Act) can provide additional rights such as a 7‑day cooling‑off right for direct marketing in certain circumstances and other remedies for defective or undelivered goods.
Delivery and defective goods
- If a product is defective, damaged or not delivered as agreed, you may have remedies under local law even if Tavour’s policy appears stricter.
- Keep records and report issues promptly to preserve statutory remedies and to help support any claim to Tavour or a local authority.
Customer experiences
Positive feedback
Some customers praise Tavour for its selection of rare beers and for responsive customer service when support intervenes.
Users have noted well‑packaged shipments in many cases and appreciation for curated offerings.
Negative feedback
Complaints include shipping damage, missing items, slow carrier transit times, and disputes over refunds or partial refunds.
Some reviewers report problems with low‑cost shipping partners leading to damaged or lost crates and friction resolving those cases.
Documentation checklist
Before contacting support
- Order confirmation email or app confirmation screen with order number and date.
- Subscription billing date or membership details if canceling a subscription.
- Photos of the product and packaging (for damage claims).
When claiming damage or non‑delivery
- Tracking number and carrier details showing delivery status.
- Written notes of any contact with the carrier or previous support interactions.
- Your full name, address, and the email used for the Tavour account.
Common mistakes
Missing deadlines
A common mistake is attempting to cancel a subscription too close to the billing date. You must cancel at least three (3) days before your next Subscription Billing Date to avoid the charge.
Another mistake is requesting a one‑off order cancellation after the 3‑day confirmation window, which often results in no refund or only a partial refund.
Insufficient evidence
Not providing photos, tracking information, or the confirmation email makes it difficult to support a refund or damage claim.
Failing to report non‑conformity within the specified windows (3 days for full refund, up to 7 days for partial refund) can reduce your chances of a successful claim.
Comparative recap
Quick summary
The table below summarizes the key differences between subscription cancellations, one‑off orders, and general refund timing.
How to choose
Use the table to decide which policy applies to your situation and to know the deadline and likely refund outcome before contacting support.
| Feature | 期間 | Subscription | One‑off order | General terms |
|---|---|---|---|---|
| Cancellation window | Days | At least 3 days before next billing | Within 3 days of confirmation for full refund | Final after 7 days from confirmation |
| Refund on timely claim | Percent | No charge if canceled in time; refunds are case dependent | 100% if within 3 days | Non‑conforming: 100% if reported within 3 days; 50% if reported after 3 but before 7 |
| Late or extenuating cancellations | Notes | May be charged for upcoming shipment if missed deadline | Possible 50% refund in extenuating circumstances | Generally final and non‑refundable after 7 days |
After cancelling
What to check
Confirm cancellation by checking your account status in the app or by keeping the support confirmation email.
Verify that no further subscription charges appear on your card after the relevant billing cycle.
Next steps and contacts
If you need to contact Tavour, use the official website for support resources: Tavour website.
For cancellations or refund requests, email [email protected] and include your order number, photos (if applicable), and a short description of the issue.
Address
Mailing address
Tavour 1904 3rd Avenue Suite 725 Seattle, WA 98101 United States
Notes
The mailing address is appropriate for subscription cancellation correspondence. The warehouse address is provided for pickups but is not intended for cancellation requests.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Tavour subscription, you must do so at least three days before your next billing date. You can cancel via the Tavour app, by emailing [email protected], or by telephone. Ensure you keep proof of your cancellation.
Yes, you can cancel your one-off Tavour order within three days of confirmation for a full refund. If you miss this window, refunds may only be possible in certain extenuating circumstances.
Once you cancel your Tavour subscription, future shipments will be automatically canceled. However, any previously charged orders will still ship as scheduled.
If you miss the three-day cancellation window, you may still request a refund by contacting support, but refunds are not guaranteed and depend on the circumstances.
To report a non-conforming product, you must do so in writing within three days of delivery for a potential full refund. If reported after three days but before seven days, a 50% refund may apply.