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Cancel ADGUARD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Adguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adguard: Easy Method
What is AdGuard
Overview
AdGuard is a subscription-based software service that blocks ads and trackers across devices to improve privacy and browsing speed.
It offers customizable filters, parental controls and multi-device support for desktop and mobile platforms.
Primary uses
Common uses include blocking intrusive ads, preventing tracking, and filtering content across apps and browsers.
AdGuard can be run as a standalone app or used via platform stores depending on the device.
How to cancel AdGuard
Cancel via the official AdGuard website (web)
- Log into your AdGuard account on the AdGuard website.
- Go to Licenses, locate the relevant subscription and click "Cancel subscription".
- Confirm cancellation when prompted; you will see a confirmation in your account.
Cancel via mobile stores (iOS/macOS and Android)
- App Store (iOS/macOS): Manage subscriptions in your Apple ID settings under Subscriptions on your device (Settings on iOS; System Settings → Media & Purchases on macOS).
- Google Play (Android): Open Google Play Store → Subscriptions → select the AdGuard subscription → Tap "Cancel subscription".
- Note: Billing and refund handling for App Store and Google Play purchases is performed by Apple or Google respectively.
What happens when you cancel
Access and renewal
After cancellation, access to paid features remains valid until the end of the current paid period.
The subscription will not renew automatically after that date.
Data and account
Your AdGuard account data and license details remain stored in your account unless you request deletion.
Deleting an account may be a separate action and might not be covered by the cancellation flow.
Billing and receipts
Receipts and billing history remain available in your account or via the store that processed the payment.
For in-app purchases, Apple or Google manages billing queries and receipts.
Will I get a refund?
Web purchases (official AdGuard website)
- AdGuard offers a 100% refund within 60 days for main AdGuard software purchased from the website.
- After 60 days, refunds are considered on a case-by-case basis and are not guaranteed.
AdGuard DNS
- Monthly DNS subscriptions are non-refundable.
- Yearly DNS subscriptions include a 30-day money-back guarantee; refunds after 30 days are discretionary.
- No partial refunds are provided for upgrades or renewals per DNS terms.
App Store and Google Play purchases
- Refunds for purchases made through the App Store or Google Play must be requested via Apple or Google.
- AdGuard cannot directly process refunds for store-based purchases; follow the store refund procedures.
AdGuard plans and pricing
Pricing disclosure
No verified public pricing data was provided for this guide. For exact prices, please check the official purchase pages or your store.
If you purchased through a store, pricing and billing appear in your App Store or Google Play account.
Contact for pricing
If you need current plan prices, consult your AdGuard account or the platform where you purchased the subscription.
Below is a placeholder table indicating that pricing should be confirmed on the official purchase page.
| Plan | Price | 期間 | Notes |
|---|---|---|---|
| Individual | Contact for pricing | Contact for pricing | Web and store pricing may differ |
| Family | Contact for pricing | Contact for pricing | Multiple devices license |
| Business | Contact for pricing | Contact for pricing | Volume and corporate options |
Your consumer rights in South Africa
Legal overview
Under South African consumer protection law, digital goods and services do not automatically carry a statutory cooling-off or refund right unless explicitly provided.
Providers may offer voluntary guarantees, which must be fair, reasonable and prominently disclosed.
How this applies to AdGuard
- AdGuard's 60-day web refund and 30-day yearly DNS guarantee are voluntary, generous protections beyond minimum legal requirements.
- There is no automatic statutory 14-day cancellation or refund right for digital purchases unless AdGuard specifies it.
Customer experiences
Positive feedback
- Users report prompt and professional support, with helpful responses even around holidays.
- Many users praise effective ad-blocking with minimal performance impact across devices.
- Some South African reviews describe the product as "very satisfying" and "hassle free."
Negative feedback
- Isolated reports describe software conflicts, blocking of legitimate sites, or system instability after installation.
- There are occasional reports of poor support experiences when users report bugs.
- Some users on forums report problems after system upgrades or failures to function despite reinstallation.
Takeaway
Overall reviews are mixed: many satisfied users exist, but a minority report technical issues or support dissatisfaction.
Consider testing the service and keeping receipts and logs if you anticipate technical problems.
Documentation checklist
Before cancelling
- Account email and password (or ensure you can sign in to your AdGuard account).
- Order ID, license key, and receipt or invoice for the purchase.
- Information on which device/store the subscription was purchased through (web, Apple, Google).
If requesting a refund
- Proof of purchase (invoice, bank statement, App Store/Google Play receipt).
- Dates of purchase and cancellation request.
- Screenshots of error messages or the product not performing as advertised, if applicable.
Common mistakes
Confusing cancellation channels
Example: Cancelling in your AdGuard account does not cancel an App Store or Google Play subscription, and vice versa.
Always cancel in the same channel you used to purchase to stop future billing.
Expecting automatic refunds for store purchases
Example: Expecting AdGuard to refund an App Store purchase. For store purchases, refunds must be handled by Apple or Google.
Contact the store's support for refund requests and follow their process; AdGuard can advise but cannot process those refunds directly.
Comparative recap
Cancellation methods at a glance
The table below summarizes the main cancellation methods and refund handlers for each purchase channel.
Use the channel you purchased through for fastest resolution.
| Channel | How to cancel | Refund handling | 期間 |
|---|---|---|---|
| Web (official AdGuard website) | Log into AdGuard account → Licenses → Click "Cancel subscription". | AdGuard handles refunds (100% within 60 days for main software; case-by-case after). | Access until end of paid period |
| App Store (iOS/macOS) | Manage subscription via Apple ID settings → Subscriptions. | Apple handles billing and refunds per its policy; AdGuard cannot directly refund these purchases. | Access until end of paid period |
| Google Play (Android) | Open Google Play Store → Subscriptions → select AdGuard → Cancel subscription. | Google Play handles refunds per its policy; AdGuard cannot directly refund these purchases. | Access until end of paid period |
After cancelling
What to check next
Confirm the cancellation in your account or in the store where you purchased and retain a copy of any confirmation message or receipt.
Verify the date when paid access will end and plan any migration or alternative measures accordingly.
Further steps and support
If you need a refund for a website purchase, submit a refund request to AdGuard with proof of purchase within the stated guarantee period.
For App Store or Google Play purchases, follow Apple or Google refund processes; contact their support if required.
Address
Primary corporate address
Anexartesias and Athinon 79, Nora Court Flat/Office 203‑205, 3040 Limassol, Cyprus.
This address is listed as AdGuard Software Limited’s primary contact location for corporate matters.
Notes on contacting
For account, billing or refund questions, use the account or store channels used to purchase the subscription for the fastest handling.
If needed, include order details and contact information when communicating with support to speed up assistance.