Cancellation Affemity: Easy Method

What is Affemity

Overview

Affemity is a subscription-based SaaS platform focused on affinity marketing, helping businesses create personalised campaigns using customer data and preferences.

The platform is subscription-driven and offers in-app purchases and web subscriptions managed through app stores or directly via Affemity.

Where it operates

Affemity is registered in Cyprus and provides services internationally, including customers in South Africa.

Billing and support can occur via the app stores (Apple, Google) or by contacting Affemity support for web subscriptions.

How to cancel Affemity

Cancel via Apple App Store

• Open device Settings or the App Store on your Apple device.
• Tap your Apple ID, choose Subscriptions, find Affemity and select Cancel.
• Cancel at least 24 hours before renewal to avoid the next charge; access usually continues until the end of the paid period.

Cancel via Google Play Store

• Open the Google Play Store app and tap Menu, then Subscriptions.
• Select Affemity from the list and choose Cancel.
• Access generally remains until the end of the current billing period after cancellation.

Cancel a web subscription

• Send a written cancellation request by email to support@affemity.com. Include full name, subscription email, date of purchase and a clear request to cancel auto-renewal.
• You may also send postal mail with the same information if you prefer a paper record.
• Be aware processing experiences vary; some users report delays or a lack of confirmation.

What happens when you cancel

Access after cancellation

When you cancel via Apple or Google, access typically remains until the end of the already-paid period.

For web subscriptions, access after cancellation depends on Affemity's handling; retain evidence of cancellation in case of disputes.

Renewal and billing

Cancellations should stop future auto-renewals if processed before the next billing date.

If you miss the required notice period you may be charged for the next cycle; check billing dates carefully.

Data and account status

Cancellation usually stops billing but may not delete your account or personal data automatically.

Request explicit account deletion from support if you want your data removed and keep a copy of that request.

Will I get a refund?

Affemity's stated approach

Affemity does not publicly advertise a standard 14-day cooling-off refund policy; refunds are handled case-by-case.

Outcomes for web refunds vary: some customers received full or partial refunds when issues were addressed quickly, while others were refused.

App Store and Google Play purchases

• Refunds for purchases through Apple or Google must be requested through the respective store refund process.
• Use the store refund tool early and keep evidence of your request and reasons for the refund.

Escalation and chargebacks

If support does not resolve a refund issue, some users have successfully initiated reversals or chargebacks via their bank or payment provider.

Chargebacks should be a last resort after attempting cancellation and communicating with Affemity support in writing.

Affemity plans and pricing

Available plans (as listed)

The following prices have been observed in app listings or promotional information; billing period is not always specified.

If you need exact billing cycles or features, contact support before purchasing.

Your consumer rights in South Africa

Cooling-off rights

Under South African consumer law, remote or electronic purchases generally afford a 7-business-day cooling-off period.

This right may allow you to cancel and obtain a full refund unless you explicitly waived it and the service was fully performed.

Practical recommendations

• Invoke the 7-business-day cooling-off right for web subscriptions if you are still within that window.
• Use the app-store refund tools for Apple/Google purchases as early as possible.

Escalation options

Keep documentary evidence; if Affemity refuses a lawful refund, consider lodging a complaint with the National Consumer Commission or a relevant ombudsman.

Also consider a dispute or chargeback with your bank or card provider if other routes fail.

Customer experiences

Positive feedback

• Many users praise coach empathy, professionalism and helpfulness and highlight messaging features and good first-session experiences.
• Customer support has multiple positive mentions for prompt, personalised and helpful responses.

Negative feedback

• Numerous complaints describe difficulty cancelling subscriptions, ignored email requests and recurring charges despite cancellation attempts.
• Some users report unexpected or unclear pricing, refused refunds after quick cancellation requests, and content that felt basic or misrepresented.

Balanced takeaway

Overall ratings trend positive, but there are consistent reports about cancellation and refund friction that prospective customers should be aware of.

Documenting interactions and choosing the correct cancellation route reduces risk of disputes.

Documentation checklist

Before you cancel

• Receipt or proof of purchase (email or store transaction).
• Subscription account email and username.

When you cancel

• A written cancellation request (email to support@affemity.com for web subscriptions).
• Date and time of cancellation attempt and method used (App Store, Play Store, email).

After cancellation

• Confirmation of cancellation from Affemity or a screenshot showing cancellation in the App/Play Store.
• Records of any further charges and all correspondence for escalation or chargeback purposes.

Common mistakes

Missing the correct cancellation route

Users sometimes email support for App Store or Google Play subscriptions; those are managed through the respective app stores and not by Affemity support.

Always cancel via the store if you purchased through that store to ensure the store stops billing.

Not providing required information

Sending an incomplete email (no purchase date, wrong email, or missing subscription details) can delay processing and confirmation.

Include full name, subscription email, purchase date and a clear statement to cancel auto-renewal.

Waiting too long to request refunds

Delaying a refund request reduces chances of a favourable resolution, especially for web subscriptions where Affemity may claim the service was provided.

If within your consumer cooling-off period, act promptly and keep written records.

Comparative recap

Quick comparison

The table below summarises cancellation ease, access after cancel, refund route and typical outcomes for the main methods.

After cancelling

Immediate next steps

Keep all confirmation emails, screenshots and transaction records after cancellation.

Monitor your bank or card statements for any unexpected further charges.

If charges continue or no confirmation

• Resend the cancellation request with full evidence and request confirmation in writing.
• If still unresolved, contact your bank or payment provider to dispute the charge or request a reversal.

Escalation

If you believe your consumer rights in South Africa have been breached, consider lodging a complaint with the National Consumer Commission or an appropriate ombudsman.

Retain all documentation to support your complaint or bank dispute.

Address

Registered office

Affemity is registered in Cyprus. Registered office address:

Agias Zonis 23, Kotsios Court A, Floor 5, Flat/Office 51, 3027, Limassol, Cyprus.

Support contact (email)

For web subscription cancellations and support requests, use support@affemity.com and include full purchase details.

For App Store or Google Play purchases, use the respective store's subscription and refund tools first.