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Cancellation Flodesk: Complete Guide
What is Flodesk
Overview
Flodesk is an email-marketing SaaS that helps users design emails, build workflows and manage subscribers with a strong focus on visual templates and simplicity.
It is subscription-based and used by small businesses, creators and marketers who prioritise design and ease of use.
Core features
Main features include drag-and-drop email design, automation workflows, audience management and checkout/commerce tools for selling digital products.
Flodesk offers multiple plan tiers (legacy and newer tiered plans) and is billed monthly or via app-store subscriptions where regional rules may apply.
How to cancel Flodesk
Cancel via the web app
- Log into Flodesk on the web.
- Click your avatar, select Account settings → Plan + billing → "Cancel or Downgrade".
- Follow on‑screen prompts to confirm cancellation; subscription remains active until the end of your billing cycle.
- You can reverse the cancellation in your account before it takes effect.
For step-by-step instructions, see a user guide here: Postclic: How to cancel Flodesk.
Cancel via app stores
- If you subscribed through Apple App Store or Google Play, you cannot cancel within Flodesk's website.
- Contact the App Store or Google Play subscription settings to manage or cancel those subscriptions.
- If you need help, contact Flodesk support for guidance on store-purchased subscriptions.
What happens when you cancel
Access and features after cancelling
Your Flodesk subscription remains active until the end of the current billing period, so you retain access to emails and workflows during that time.
After the billing period ends, paid features and sending privileges will stop unless you re‑subscribe.
Data and account retention
Flodesk retains account data per its policies; you should export contacts, emails and assets before closure if you want local copies.
If unclear, contact Flodesk support to confirm data retention timelines before cancelling.
Will I get a refund?
General refund policy
Flodesk does not advertise an automatic 14-day cancellation or guaranteed refund for subscriptions; cancelling prevents renewal but does not automatically trigger refunds.
Refunds are discretionary and must be requested through Flodesk support; outcome is subject to Flodesk's policies.
Exceptions and special cases
- If Flodesk terminates your account without cause, their Terms of Service state they will refund a pro‑rata portion of any prepaid amounts. See the terms: Flodesk Terms of Service.
- Subscriptions purchased via App Store or Google Play follow those stores' refund and dispute processes rather than Flodesk's web process.
Flodesk plans and pricing
Pricing note
No official Flodesk pricing in ZAR (South Africa) is published on Flodesk's site. The table below converts publicly available USD pricing to approximate ZAR equivalents for guidance only.
Local App Store prices, taxes (VAT) and payment processors may change final amounts.
| Plan | Price (approx ZAR/month) | Period | Features |
|---|---|---|---|
| Flat‑rate (legacy) | approx R680/month | Monthly | Unlimited emails & subscribers; full features |
| Lite (new tiered) | approx R450/month | Monthly | Unlimited sends; 1 workflow; Flodesk branding |
| Pro (new tiered) | approx R504/month | Monthly | Unlimited workflows; remove branding; 1 checkout |
| Everything (new tiered) | approx R880/month | Monthly | Unlimited emails & workflows; e‑commerce sales tools |
Your consumer rights in South Africa
Cooling-off and statutory rights
South African consumers generally have a 7-day "cooling-off" right for certain online transactions under the Consumer Protection Act, but specifics depend on the sale type and circumstances.
Flodesk does not advertise a statutory 14-day automatic refund; check your payment method and store (App Store/Google Play) rules for local protections.
When Flodesk must refund
- Flodesk's Terms of Service state they will pro‑rata refund prepaid amounts if they terminate your account without cause.
- For subscriptions via third-party stores, refunds and disputes are governed by the store's policies rather than Flodesk's terms.
Customer experiences
Positive feedback
Many South African and international users praise Flodesk for its intuitive interface, attractive templates and helpful customer service.
See aggregated reviews for recent user sentiment: GetApp ZA reviews, Trustpilot, and Capterra ZA.
Common criticisms
Some users report deliverability concerns (emails flagged as phishing or landing in spam) and limitations around integrations and evolving pricing models.
Other reviews mention mixed experiences with customer support responsiveness and certain account issues; weigh reviews against your needs before deciding.
Documentation checklist
Before you cancel
- Export your contact lists and subscriber data (CSV).
- Download email templates, images and any checkout/commerce records you need.
- Note your billing period end date so you know when access will stop.
If requesting a refund or dispute
- Keep proof of purchase (receipt or transaction ID).
- Document correspondence with Flodesk or the App Store/Google Play.
- Record the reason for refund and any errors or service failures.
Common mistakes
Assuming an immediate refund
Many users expect an automatic refund when cancelling. In most cases cancellation simply stops renewal; refunds are discretionary.
If you need money back, submit a clear refund request with supporting evidence and be prepared for a discretionary outcome.
Not checking where you subscribed
Users sometimes try to cancel via Flodesk when they actually subscribed through Apple or Google; those subscriptions must be managed through the relevant store.
Always verify whether your payment came through Flodesk directly or an app store before following cancellation steps.
Comparative recap
Plan comparison
| Plan | Approx price (ZAR/month) | Primary features | Best for |
|---|---|---|---|
| Flat‑rate (legacy) | R680 | Unlimited sends & subscribers; full feature set | Users wanting simple, unlimited access |
| Lite | R450 | Basic workflows; Flodesk branding | New users or budget-conscious senders |
| Pro | R504 | Advanced workflows; remove branding; 1 checkout | Growing businesses needing more automation |
| Everything | R880 | All features; e‑commerce sales tools | Businesses selling products and scaling funnels |
Notes on pricing
These are approximate conversions from USD; official ZAR pricing may differ in app stores or local billing due to taxes and regional pricing tiers.
Contact Flodesk sales or check your app store for the exact amount you will be charged in South Africa.
After cancelling
What to do immediately
- Export all data and assets you need for future use.
- Confirm cancellation in your account and note the final access date.
- Turn off any automated workflows to avoid sending accidental emails.
Where to find help and more information
For official cancellation guidance, see: Postclic: How to cancel Flodesk.
For terms related to refunds and account termination, see Flodesk's legal terms: Flodesk Terms of Service.
Address
Corporate mailing address
Flodesk, Inc.
430 Indiana Street, Suite 100, Golden, Colorado 80401, United States
Support and contact
For billing or refund requests, contact Flodesk support through your account or the support channels listed in your Flodesk account settings.
If you subscribed via the App Store or Google Play, use the respective store's support process for subscription cancellations and refunds.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Flodesk subscription via the web app, log in, click your avatar, select Account settings, then Plan + billing, and choose 'Cancel or Downgrade'. Follow the on-screen prompts to confirm cancellation.
If you subscribed through the Apple App Store, you cannot cancel directly on Flodesk's website. Instead, manage your subscription through the App Store settings or contact Flodesk support for assistance.
Your Flodesk account remains active until the end of the billing period, allowing you to access emails and workflows. After that, paid features will stop, and you should export your data before cancellation.
Flodesk does not guarantee refunds upon cancellation, as it is discretionary. If you wish to request a refund, you need to contact Flodesk support directly.
Flodesk offers several plans: Flat-rate (approx R680/month), Lite (approx R450/month), Pro (approx R504/month), and Everything (approx R880/month), each with varying features.