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Cancel APPFOLIO
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Appfolio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Appfolio: Simple Process
What is AppFolio
Overview
AppFolio is a cloud-based property management software used by landlords and property managers to handle rent collection, maintenance, tenant communication and accounting.
Primary use
It is a subscription service delivered via the web and is typically billed directly by AppFolio rather than through app stores.
How to cancel AppFolio
Monthly (AppFolio Site) cancellation steps
- Send a written cancellation request (for example, via email) at least 15 days before your next billing date.
- Use the email address provided by AppFolio for website changes: websitechanges@appfolio.com.
- Keep a copy of your sent message and any confirmation for your records.
Annual subscription cancellation steps
- Send a notice of non-renewal at least 30 days before the current annual term expires.
- You may send the notice by email to billing@appfolio.com or by mail to AppFolio’s billing address.
- Retain proof of delivery or a timestamped email reply as confirmation.
What happens when you cancel
Access during the billing period
Cancellation typically prevents future renewals but usually does not immediately cut access.
Access generally remains through the end of the current paid billing period; verify specifics in your contract.
Data and records
Your account data and historical records are subject to AppFolio’s retention and access policies.
Request data export or export backups before the subscription expiration if you need on-hand copies.
Will I get a refund?
General refund position
AppFolio’s public terms do not specify a consumer-facing refund entitlement or an automatic cooling-off period.
The company generally disclaims refunds except where required by law.
Exceptions and special cases
- Payments processed through AppFolio are usually non-refundable unless legal requirements apply.
- Renters insurance sold via a subsidiary may be eligible for a pro‑rata refund if the policy is cancelled before its end date.
- If you believe law in South Africa entitles you to a refund, document your claim and raise it with AppFolio and local authorities as needed.
AppFolio plans and pricing
Pricing availability
No verified South Africa (ZAR) pricing is publicly available for AppFolio for 2024/2025.
Known pricing is quoted in USD; contact AppFolio for an accurate local quote.
How to get a quote
Request a formal quote from AppFolio’s sales or billing teams for exact pricing and conversion to ZAR.
Ask for any setup, transaction, or termination fees to be detailed in writing.
| Plan | 期間 | Price / Note |
|---|---|---|
| AppFolio Site (typical offering) | Monthly / Annual | Contact for pricing - request a formal quote from AppFolio |
Your consumer rights in South Africa
Relevant protections
South African consumer protection laws cover unfair contract terms and provide remedies for consumers where supply or contract terms are unlawful.
These laws can, in some cases, require refunds or contract variations despite a supplier’s stated policy.
Practical steps if rights are affected
- Review the Consumer Protection Act and related guidance or consult a local advisor for specific remedies.
- Keep records of contracts, emails, receipts and cancellation requests to support any dispute or complaint.
Customer experiences
Positive feedback
- Users report AppFolio has a user-friendly interface and comprehensive features for property management.
- Reviewers highlight mobile access, integrated accounting and inspection tools as useful strengths.
Negative feedback
- Many customers cite poor customer support, difficulty reaching humans, and long or absent responses.
- Reports include buggy behaviour, unexpected transaction fees, and trouble with subscription management or cancellations.
Documentation checklist
Essential items to gather
- Account name, account ID and primary contact email used with AppFolio.
- Copy of your contract, subscription term details and billing schedule.
- Proof of payment (invoices, receipts) and dates of any disputed transactions.
Cancellation evidence to keep
- Sent cancellation email or postal proof of notice, with timestamps or tracking.
- Any confirmation replies from AppFolio or billing acknowledgements.
- Screenshots or exported data showing current account status before and after the request.
Common mistakes
Assuming app-store cancellation applies
AppFolio generally bills directly and does not appear to rely on App Store or Google Play billing for its web service.
Relying on app-store cancellation alone can leave your subscription active; follow AppFolio’s written request process.
Not providing timely written notice
Missing the 15-day (monthly) or 30-day (annual) notice windows is a frequent error that can result in an additional billing cycle.
Send written notices early and keep proof of delivery to avoid unexpected charges.
Comparative recap
Quick comparison purpose
The table below summarises how AppFolio’s cancellation and refund posture compares with general expectations for cloud property platforms.
Use it to spot where you may need extra confirmation from your vendor or contract.
| Product | 期間 | Key differences / Notes |
|---|---|---|
| AppFolio | Monthly / Annual | Requires written cancellation (15 days monthly; 30 days before annual renewal). Refunds generally disclaimed; exceptions by law or insurance pro‑rata only. |
| Other cloud property platforms (general) | Varies | Policies vary by vendor: some use app-store billing, some offer clearer refund windows. Always check contract terms and billing method. |
After cancelling
Confirmations to obtain
Request written confirmation from AppFolio that your cancellation or non-renewal request was received and processed.
Verify the final access date and any outstanding charges to avoid surprises.
Next practical steps
- Export or back up important data and financial records before your access ends.
- If you face a refund dispute or policy conflict, gather documentation and consider raising a formal complaint or seeking local consumer advice.
Address
Mailing address for billing notices
AppFolio, 70 Castilian Dr., Goleta, CA 93117, United States.
For annual non-renewal by mail, send notices to the billing address above and retain proof of posting.
Email contacts (use for written cancellations)
- websitechanges@appfolio.com - recommended for cancelling AppFolio Site (monthly).
- billing@appfolio.com - use for annual non-renewal notices and billing queries.
- Keep copies of sent emails and any replies as evidence of your cancellation request.