Cancellation Crunchbase: Easy Method

What is Crunchbase

Overview

Crunchbase is a SaaS database that aggregates company, funding and investor information for sales, research and market intelligence.

It is used by founders, researchers and sales teams to find prospects, track funding events and build lists of investors.

Key uses

Typical use cases include prospecting, market research and investor discovery using Crunchbase’s searchable company and funding records.

The product is offered as tiered subscription plans with web-based account management and legacy mobile availability noted by the vendor.

How to cancel Crunchbase

Cancel via the web

• Sign in to your Crunchbase account.
• Navigate to Account → Account Settings → Subscriptions & Billing → Cancel Seats.
• Follow the on-screen prompts to confirm cancellation; the change will take effect at the end of the current billing period.
• Official guidance: Crunchbase support: How do I cancel my subscription?

Cancel via mobile app stores

• Crunchbase no longer actively maintains an iOS app; manage any App Store subscriptions through your Apple ID subscription settings.
• Android/Google Play subscriptions must be managed via Google Play subscription settings - there is no separate Crunchbase Android cancellation flow.
• Third-party guidance: Manage Crunchbase subscriptions via app stores.

What happens when you cancel

Access after cancellation

After cancelling a subscription, access typically continues until the end of the current paid billing period.

Features tied to the plan remain available for the remainder of that period; no immediate loss unless specified.

Renewals and billing

Automatic renewal will stop for seats you cancel; you will not be billed for future periods after the current paid period ends.

There are generally no prorated credits for partial billing periods when cancelling mid-period.

Data and exports

Exporting data may affect refund eligibility under Crunchbase policy; exported data during trials or paid periods can disqualify refund requests.

Consider exporting any needed data before the billing period ends if you plan to cancel and keep local copies.

Will I get a refund?

General refund policy

• Payments for subscriptions are generally non-refundable and Crunchbase does not issue credits for partial periods.
• Access usually continues until the end of the paid period even if you cancel.

Exceptions and time limits

• Web purchases (Lite, Starter, Pro, Pro with Data Boost, Marketplace add-ons): refunds may be granted if requested within 7 days of payment, subject to conditions.
• Contacts packages are refunded prorated only for unused contacts; exported data (including during trials) typically disqualifies refund requests.
• New York residents may request a refund up to 14 days after charge under NY law, subject to the same conditions.

How to request a refund

Submit requests promptly and include order details and evidence that you meet the policy conditions for a refund.

Official cancellation and refund terms: Crunchbase cancellation help and Crunchbase terms referenced by their policy pages.

Crunchbase plans and pricing

Pricing snapshot

Crunchbase publishes USD pricing for web plans; South African Rand pricing is not listed publicly.

Mobile App Store pricing for South Africa is not applicable because the Crunchbase mobile app is no longer available in the South African App Store.

Plan details

Your consumer rights in South Africa

Statutory rights overview

Crunchbase’s published cancellation and refund policy does not reference South African statutory rights such as the Consumer Protection Act.

There is no automatic 14-day cooling-off right in Crunchbase's policy for customers outside specific jurisdictions.

How this affects South African users

South African consumers should be aware that refunds are governed by Crunchbase’s internal policy (7-day window, conditions) unless local law provides additional protection.

If you believe local consumer law applies, you may seek advice or raise the issue with local consumer protection authorities; Crunchbase’s terms do not explicitly adopt South African statutory remedies.

Customer experiences

Positive feedback

Users praise Crunchbase for strong prospecting tools, extensive funding and investor data and ease of building targeted lists.

Testimonials highlight usefulness for lead generation and quick list creation. See user feedback: GetApp reviews.

Negative feedback

Common complaints include high pricing for smaller users, occasional data inaccuracies and mobile navigation issues.

Users also report UX friction around cancellation, trial confusion and perceived support responsiveness issues. See user comments: Trustpilot reviews.

Documentation checklist

What to gather before you cancel

• Account email and username used to sign up for Crunchbase.
• Order or invoice number and payment date for the subscription charge.
• Screenshots of subscription settings showing plan and active billing.

What to include in refund requests

• Clear statement of requested action (cancel subscription and request refund if applicable).
• Evidence that you meet refund conditions (within 7 days, no data exported, unused contacts for prorated refunds).

Common mistakes

Mistake: Cancelling the wrong way

Many users try to cancel through the App Store or Google Play when the subscription was purchased on the web; this can delay cancellation or refunds.

Always check where the subscription was initially purchased and follow that platform’s cancellation flow.

Mistake: Assuming automatic refunds

Users often expect prorated refunds or immediate refunds after cancelling; Crunchbase’s policy generally disallows prorated credits and limits refunds to specific windows.

Exporting data and other actions can also disqualify refunds; read the refund conditions before requesting one.

Comparative recap

Quick comparison

Notes

All refund and cancellation rules are ultimately subject to the terms and the platform used to purchase the subscription.

For web cancellations, see Crunchbase support: How do I cancel my subscription?

After cancelling

Next steps

• Save invoices and confirmation emails for your records.
• Export any required data before the billing period ends if you plan to stop using the service.

Helpful links

• Crunchbase cancellation help: support.crunchbase.com
• App Store / Google Play guidance for managing subscriptions: postclic: Cancel Crunchbase
• Community reviews and experiences: GetApp Crunchbase reviews

Address

Headquarters

Crunchbase headquarters (public listing): 564 Market Street, Suite 700, San Francisco, California 94104, USA.

Support and legal

For official support articles and cancellation instructions, use the Crunchbase Help Center referenced above.

If you need legal or consumer-rights advice in South Africa, consult local consumer protection resources or legal counsel.