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Cancel ASTROPAD
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I hereby notify you of my decision to terminate the contract relating to the Astropad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astropad: Easy Method
What is Astropad
Overview
Astropad transforms an iPad into a professional drawing tablet for Mac and offers subscription-based software such as Astropad Studio and desktop apps plus hardware accessories like Luna Display.
The product is used by designers and artists to mirror and control Mac apps from an iPad. Subscriptions and purchases are handled through platform stores or Astropad’s website depending on how you bought it.
Products covered
This guide covers software subscriptions (Astropad Studio, Astropad Slate) and hardware (Luna Display and accessories) bought via Apple App Store, Google Play, or Astropad’s website.
Cancellation and refund routes differ by purchase channel; follow the method that matches how you bought Astropad.
How to cancel Astropad
Apple App Store (Astropad Studio)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then choose Subscriptions.
- Locate Astropad Studio and select Cancel Subscription.
- Billing changes and refunds for App Store purchases are handled by Apple.
For Apple-specific guidance and refunds see Astropad's help article.
Astropad cancellation via Apple (official)
Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Payments & subscriptions → Subscriptions.
- Select Astropad and choose Cancel subscription.
- Billing and refunds are handled under Google Play’s policies.
See third-party guides for an alternate walkthrough if needed.
Guide describing Google Play cancellation
Web (Astropad account)
- Log into your Astropad Studio account on the Astropad website.
- Go to the Billing or Account Portal area.
- Under Account or Subscriptions locate your active subscription and choose Cancel.
- If you require a refund, contact support through your account portal.
Astropad documents cancellation via the website in its help centre.
Astropad website cancellation (official)
What happens when you cancel
Access and renewal
When you cancel a subscription it typically remains active until the end of the paid billing period.
Auto-renewal is stopped; you will not be billed again after the current period ends.
Account data and device access
Your account and any local settings remain unless you delete your account. Access to subscription-only features ends when the paid period expires.
Purchased hardware (Luna Display) is a separate product and not affected by software subscription cancellation.
Will I get a refund?
Software/digital refunds
Refunds for App Store digital items (e.g., Astropad Slate) are processed through Apple’s Report a Problem portal.
If you purchased via Google Play, refunds follow Google Play’s refund policies.
Hardware refunds and conditions
- Website hardware purchases (Luna Display and accessories) are eligible for return or exchange within 30 days of delivery.
- Shipping charges are not refundable. US return shipping label cost may be deducted from refunds; EU/UK and international customers generally pay return shipping.
- Third-party purchases (e.g., resellers) are excluded from Astropad’s website return policy.
See Astropad’s returns page for full regional rules and exceptions.
Astropad refunds & returns (official)
Astropad plans and pricing
Availability of pricing
Public pricing varies by platform, region and promotions. Official plan prices are not listed in the verified sources used for this guide.
If you need current pricing, check your purchase channel or contact Astropad directly via your account.
Contact for exact pricing
| Plan | Period | Price |
|---|---|---|
| Astropad Studio (subscription) | Contact for pricing | Contact for pricing |
| Astropad Slate (App Store) | Contact for pricing | Contact for pricing |
| Luna Display (hardware) | One-time | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period for electronic purchases
Under South African law (Electronic Communications and Transactions Act) consumers have a 7-day cooling-off period for online purchases and electronic transactions.
During this period you may cancel without reason and receive a full refund; the supplier may charge only direct return costs.
ECT Act - cooling-off (official summary)
Direct marketing and timing for refunds
For direct marketing transactions a 5 business-day cooling-off applies with refunds required within 15 business days under the Consumer Protection Act.
General refunds after a lawful cancellation must be processed within 30 days unless another lawful arrangement applies.
Summary of South African cooling-off rules
Digital content exception
Digital content (downloaded or accessed immediately) may be exempt from cooling-off rights once access or download is made.
If you immediately accessed or downloaded Astropad software, cooling-off rights may not apply; check the platform terms and contact the store for disputes.
Customer experiences
Positive reports
Some users report long-term satisfaction using Astropad Studio and Luna Display and praise responsive customer support in individual reviews.
A representative positive review notes smooth performance and helpful support.
Reported issues and negative feedback
Other users report delays or no responses from customer service when attempting returns, problems obtaining receipts or order numbers, and difficulty with account access.
If you encounter problems, document communications and use the account portal or platform dispute channels as appropriate.
Documentation checklist
Essentials to gather before contacting support
- Order number or receipt (email confirmation).
- Account email used to purchase or subscribe.
- Purchase date and delivery date (for hardware returns).
- Payment method and last four digits of card if available.
Supporting evidence to include
- Screenshots of subscription page, billing history, or error messages.
- Photos of the hardware and packaging if returning a device.
- Any correspondence with Astropad or store support (timestamps and message copies).
Common mistakes
Mixing purchase channels
A common mistake is trying to cancel or request a refund through Astropad when the purchase was made via Apple or Google Play.
Always identify the purchase channel first - App Store and Google Play manage billing and refunds for their purchases.
Missing documentation
Customers sometimes try to return hardware without the order number or delivery confirmation; this can delay or block returns.
Keep receipts, order emails and account login details to avoid rejection or slow processing.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds handled by |
|---|---|---|
| Apple App Store (Astropad Studio) | Cancel via iPhone/iPad Settings → Subscriptions | Apple (Report a Problem portal) |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Google Play policies |
| Website (Astropad account) | Log into account → Billing/Account Portal → Cancel | Astropad support (refunds case-by-case for web purchases) |
After cancelling
What to check immediately
Confirm cancellation by checking your subscription status in the store or Astropad account and keep a screenshot of the cancelled subscription screen.
Save any confirmation emails and monitor your bank or card statement for billing stops.
Useful official links
- How to cancel Astropad Studio (Astropad Help Center)
- Refunds & returns for Astropad accessories (Astropad Help Center)
- South African ECT Act - cooling-off rules
Address
Astropad contact mailing address
Astro HQ LLC, P.O. Box 3347, Minneapolis, MN 55403, United States.
For account-specific issues use the account portal or the links above rather than mailing for faster resolution.