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Cancel ATLASSIAN
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I hereby notify you of my decision to terminate the contract relating to the Atlassian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Atlassian: Easy Method
What is Atlassian
Products overview
Atlassian is a software company that provides collaboration and project-management tools such as Jira, Confluence and Trello.
Its cloud products are sold as subscriptions and are used by teams for issue tracking, documentation and service management.
Who it's for
Atlassian products are aimed at businesses, IT teams and software development teams of all sizes.
Subscriptions can be managed by account administrators via the Atlassian Cloud administration console.
How to cancel Atlassian
Via Atlassian Cloud (web)
- Sign in as an admin at admin.atlassian.com.
- Go to Billing → Subscriptions → Manage → More actions → Cancel subscription.
- Cancellation generally takes effect at the end of the current billing cycle; immediate cancellation can be requested via support.
Other channels (Statuspage, mobile stores)
- Statuspage: Sign in, open your avatar menu → Billing → Cancel. See Atlassian guidance: Cancel Statuspage subscription.
- Apple App Store (iOS): If you purchased through Apple, cancel via device Settings → your Apple ID → Subscriptions; refunds and policies are governed by Apple.
- Google Play: If you purchased through Google Play, cancel via the Play Store → Menu → Subscriptions; refunds are handled by Google Play.
What happens when you cancel
Access and billing
For paid web subscriptions, cancellation normally stops renewal at the end of the current billing cycle.
Free plans and trials are cancelled immediately and access ends straight away.
Data and account
After cancellation your access may be removed or reduced according to plan rules and retention policies.
Export important data before cancelling if you need long‑term access to projects, pages or tickets.
Will I get a refund?
General refund policy
- Monthly cloud subscriptions (direct web purchases): refundable only within the first paid month after a free trial.
- Annual subscriptions: refundable if requested within 30 days of payment.
- Statuspage follows similar rules for monthly and annual plans.
Exceptions and third-party purchases
- If you bought through the Apple App Store or Google Play, refunds must be requested from Apple or Google according to their policies.
- Immediate cancellation requests for web subscriptions can sometimes be handled by Atlassian support - contact support if you need an exception.
Atlassian plans and pricing
Included plans
Below are representative monthly cloud prices for Jira Software plans converted to South African rand (ZAR).
These are approximate conversions of published USD list prices; check your billing console for exact charges in your currency.
| Plan | Price (approx.) | 期間 | Features |
|---|---|---|---|
| Jira Software Standard (Cloud) | Approximately R126.85 - R145.54 per user | 月額 | AI tools, user roles & permissions, 1,700 automation runs/month, 250 GB storage |
| Jira Software Premium (Cloud) | Approximately R233.09 - R267.54 per user | 月額 | Everything in Standard plus cross-team planning, 99.9% SLA, 24/7 critical support |
Notes on pricing
Prices above are approximate conversions from USD list prices using recent exchange rates; Atlassian may bill in USD or a local currency depending on account settings.
For exact pricing and billing currency check your admin billing console or your invoice.
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law commonly provides a short cooling-off period for online purchases; typical practice is around seven days for some services.
Atlassian's published refund windows (30 days for annual, first paid month for monthly) are broadly consistent with common refund frameworks but vary by product and purchase channel.
Seeking redress
If you believe Atlassian did not follow its published policies or local consumer law, you can raise a dispute with the company first and then escalate to appropriate local consumer-protection bodies if needed.
Collect invoices, screenshots and communication records before making a formal complaint to improve the chance of resolution.
Customer experiences
Positive reports
Some users report quick refunds and reversal to free plans when cancellations or mistaken purchases were raised promptly.
These positive outcomes are typically reported when the customer contacts support quickly and provides clear purchase details.
Negative reports
Other users have reported unexpected renewals, surprise bill increases after automatic upgrades, and difficulty reaching support for refunds.
Some customers also describe confusion around data retention and account access after cancellation.
Documentation checklist
What to prepare
- Account admin login or billing‑owner email address.
- Invoice number, order reference or subscription ID.
- Proof of payment (card statement or invoice).
- Number of licensed users and desired cancellation date.
- Exported backups of projects, pages or attachments you need to keep.
Support evidence
- Screenshot of the subscription page or billing entry you intend to cancel.
- Any correspondence with Atlassian support or marketplace vendors.
Common mistakes
Cancelling the wrong purchase channel
Users sometimes try to cancel on admin.atlassian.com when the purchase was made via the App Store or Google Play.
Verify the purchase channel on your invoice before cancelling.
Assuming immediate refunds or data retention
Assuming an immediate refund can lead to surprises; refund eligibility depends on the product, billing cycle and purchase channel.
Also, failing to export data before cancellation can result in unexpected loss of access - always export critical data first.
Comparative recap
At-a-glance comparison
| Item | 期間 | Web (Atlassian Cloud) | Apple App Store | Google Play | Statuspage |
|---|---|---|---|---|---|
| Refund window (typical) | 月額 | Refundable within first paid month for monthly plans | Request refund via Apple; Apple policy applies | Request refund via Google Play; Google policy applies | Same rules as Atlassian web subscriptions |
| Refund window (annual) | 年間 | Refundable if requested within 30 days of payment | Request via Apple; Apple policy applies | Request via Google Play; Google policy applies | Refund rules mirror web annual policy |
Notes
When in doubt, check your invoice to confirm where the charge originated, then follow the channel-specific cancellation and refund process.
Contact Atlassian support for exceptions or immediate cancellation requests for web subscriptions.
After cancelling
Next steps
Export any data you need (projects, pages, attachments) before access is reduced or ends.
Save invoices and confirmation emails for your records and any potential dispute.
Support links
- How to cancel a subscription (Atlassian Cloud): Cancel a subscription
- How to cancel Statuspage: Cancel your Statuspage subscription
Address
Corporate / legal address
Level 6, 341 George Street, Sydney NSW 2000, Australia.
Use this address for formal notices or postal correspondence where required.
How to send notices
For billing and subscription changes use the admin console or official support channels shown above.
For formal legal or corporate notices, send correspondence to the corporate/legal address provided.