Cancellation Aurlux: Easy Method

What is Aurlux

Overview

Aurlux is a product and subscription service offering hair removal creams and related kits sold through its website. The company provides online purchase options and a subscription model for repeat deliveries.

Where it operates

Aurlux sells internationally from its website and publishes policies for orders placed via the web. There is no clear public guidance that it operates through the App Store or Google Play for subscription management.

How to cancel Aurlux

Cancel a web subscription

• Find the order confirmation email you received after purchase.
• Click the cancellation or manage-subscription link in that email to cancel or change your subscription. (Source: Subscription Policy.)

Other cancellation routes and app stores

• If you cannot use the link, contact Aurlux support for assistance via the contact method provided in your order or on the site.
• No explicit Aurlux guidance exists for cancelling subscriptions purchased via the App Store or Google Play; the company appears not to operate through those marketplaces. (Source: absence in Help Center and Terms: Subscription Policy.)

What happens when you cancel

Access and renewal

When you cancel a subscription via the order confirmation link, future recurring charges should stop and the subscription will not renew.

Existing pre-paid shipments already processed may still be dispatched; check your order details or contact support for specifics.

Account data and orders

Cancelling stops future deliveries but does not necessarily delete your account or purchase history; follow up with support if you want account removal.

Keep copies of order confirmations and cancellation confirmations for your records in case you need to dispute future charges.

Will I get a refund?

Aurlux refund policy

Aurlux offers a 60-day return period from the date you received the product for unused items in original packaging, subject to approval by support.

Refunds are for the full product price minus discounts and shipping charges. Shipping fees and consumables (gels, serums, sticky pads) are non-refundable. Buyer pays return shipping. (Source: Returns & Refunds.)

Exceptions and practical notes

• Returns are accepted only for unused products in original packaging and must be approved by Aurlux support.
• There is no explicit statement of a 14-day statutory cooling-off period on Aurlux pages; the company offers a voluntary 60-day returns window instead. (Source: Returns & Refunds.)

Aurlux plans and pricing

Pricing summary

No official South African ZAR prices are published by Aurlux. The table below shows approximate ZAR conversions based on USD listing prices and an approximate exchange rate of R19/USD (January 2026).

Notes on accuracy

All ZAR figures are approximations. For final pricing and currency charged at checkout, view the product page or your order confirmation on Aurlux's site.

Your consumer rights in South Africa

Statutory rights overview

South African consumer law provides certain rights for defective or misdescribed goods and may include a cooling-off period for certain distance sales.

Aurlux’s published policy offers a 60-day return window but is a vendor policy rather than a substitute for statutory protections.

How Aurlux’s policy maps to local rights

• Aurlux offers 60 days for returns of unused items - longer than a typical 14-day cooling-off period - but this is limited to unused, original-packaging items and requires approval. (Source: Returns & Refunds.)
• Shipping costs are not refundable and customers pay return shipping, which may reduce practical value of a return right.
• If you bought via a third-party app store, statutory/marketplace cancellation and refund processes may differ; Aurlux does not provide guidance for app-store purchases. (Source: Subscription Policy.)

Customer experiences

Positive experiences

Some customers report successful resolution from support, including full refunds or partial refunds and subscription cancellation when issues were raised. (See Trustpilot examples.)

One review noted that support offered a full refund or a 50% partial refund and cancelled the subscription. (Source: Trustpilot.)

Negative experiences

Common complaints include automatic subscription enrollment without clear consent and difficulty cancelling - login or cancellation links failing or not being sent.

Many reviewers also reported product ineffectiveness or skin irritation, and described customer service as unresponsive or unreachable. (Sources: Trustpilot, Trustpilot.)

Documentation checklist

What to gather before cancelling or returning

• Order confirmation email (required for subscription cancellation link).
• Order number, account email, and payment method details.
• Photographs showing product condition (if returning due to damage or defects).

Additional supporting items

• Proof of shipment and tracking for returned parcels.
• All original packaging and unused product components if you will return the item under the 60-day policy.

Common mistakes

Not saving the order confirmation

Many customers fail to keep the order confirmation email that contains the cancellation/manage-subscription link. Losing that email makes self-service cancellation harder.

Example: buying in a hurry and deleting the confirmation before recording the subscription link can block the quickest cancellation route.

Returning without approval

Sending a return package without prior approval from Aurlux can result in refusal and wasted return shipping costs.

Example: customers who return opened or partially used items or fail to obtain return authorization may have refunds denied.

Comparative recap

Quick comparison

The table below summarizes key cancellation and refund aspects of Aurlux versus expected good-practice standards for online subscriptions.

Notes on interpretation

Use this table to quickly decide next steps: whether to cancel, request a refund, or escalate through consumer channels.

After cancelling

Follow-up steps

• Keep the cancellation confirmation email or screenshot for your records.
• Monitor your payment method for any unexpected future charges and save bank statements if you need to dispute a charge.

Helpful links

• Aurlux Subscription Policy - for cancellation instructions and subscription terms.
• Aurlux Returns & Refunds - for return eligibility, timelines, and exclusions.
• Trustpilot reviews - read other customers’ experiences before deciding next steps.

Address

Registered location

Johannesburg, Gauteng, South Africa.

Office visits are by appointment only; use online contact methods in your order confirmation or site pages to request support.

Contact recommendation

For cancellations and returns, use the links and instructions in your order confirmation and the Aurlux policy pages linked above.

If you cannot resolve an issue through Aurlux support, gather documentation and consider raising the matter with South African consumer protection authorities or your payment provider.