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Cancellation Aura: Easy Method
What is Aura
Service overview
Aura is a subscription-based digital security service offering identity protection, device security and recovery assistance. It operates as a recurring subscription with mobile apps and a web-based account area.
How subscriptions work
Subscriptions are managed via the platform used to purchase them (Apple App Store, Google Play, or Aura's web portal). Billing is typically automatic until you cancel or change the plan.
How to cancel Aura
Cancel via Apple App Store (iOS)
Cancel using your Apple ID/iTunes subscription settings at least 24 hours before the trial or renewal to avoid charges. Cancellation takes effect after the current period ends.
Cancel via Google Play (Android)
Cancel from Google Play subscription settings before the next billing date. Community reports indicate some users experience problems when cancelling in-app.
Cancel via Aura web / in-app profile
- Open the Aura app or web account and go to the sidebar.
- Choose Profile → Subscription → "Cancel Subscription".
- Follow the prompts; your access normally remains until the end of the billing period.
Need help cancelling
If the in-app cancellation fails or you prefer assistance, contact Aura support to request cancellation, pause or downgrade.
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access to paid features until the end of the paid billing period. There is no prorated access after cancellation for the remainder of a cycle.
Renewal and trial handling
Cancelling prevents auto-renewal at the next billing date. Upgrading during a free trial may forfeit unused trial time in some cases.
Data and account status
Cancelling a subscription does not always delete your account or personal data. If you need account deletion or data removal, contact support and request the specific action.
Will I get a refund?
Standard refund policy
Aura’s refund policy provides a 14‑day right to cancel and receive a refund before you start accessing the digital content, with refunds processed to the original payment method within 14 days.
Monthly vs annual and exceptions
Monthly subscriptions generally do not receive prorated refunds and access continues until the period ends. Annual subscription refund requests require contacting support for review.
Discretion and statutory rights
Refunds are at the discretion of the merchant (Polar via Stripe) and may be refused in suspected fraud or abuse cases. You still retain statutory consumer rights if the service is not as described.
Aura plans and pricing
Pricing table
The table below lists prices as shown on the South Africa App Store during 2024/2025.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Pro | R199.99 | Monthly | Unlimited access to the Aura Collection |
| Yearly Pro | R699.99 | Yearly | Unlimited access to the Aura Collection |
| 7‑day Trial (charge upfront) | R1 199.99 | One‑time charge with trial | 7‑day free trial followed by auto‑renewing subscription |
Notes on pricing
Prices may vary by store and time. Confirm the final price in your App Store or Google Play listing before purchase.
Your consumer rights in South Africa
Cooling-off period
South African law generally provides a 7‑day cooling‑off period for online purchases, during which you may cancel and receive a full refund within 30 days where applicable.
How Aura’s policy interacts with local law
Aura’s 14‑day refund right (where offered) can be more generous but typically applies only before you access digital content. Statutory rights still apply for defective or misrepresented services.
Remedies for unsatisfactory service
If the service is not as described or unfit for purpose, you may be entitled to remedies under the Consumer Protection Act and the Electronic Communications and Transactions Act.
Customer experiences
Common positive notes
Some customers find Aura’s monitoring and recovery tools useful and appreciate centralized device and identity protection features.
Common negative reports
Multiple user reports describe difficulties cancelling via Android or web, non-responsive buttons, or billing that persists after attempted cancellation.
Customer support feedback
Reports show mixed experiences with support: some users report helpful responses while others report automated or unhelpful replies and denied refund requests.
Documentation checklist
What to have ready
- Account email or username used to subscribe.
- Proof of payment (receipt, bank/statement showing the charge).
- Subscription ID or order number if available.
When contacting support
- Describe exactly when you tried to cancel and what happened.
- Attach screenshots of subscription status, error messages, or failed cancellation attempts.
- Keep timestamps and any support ticket numbers for follow-up.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel the subscription from the Aura website when the purchase was made through the App Store or Google Play. Always cancel via the store used to buy the subscription.
Missing the cancellation window
Failing to cancel at least 24 hours before the trial end or renewal date can lead to an unexpected charge. Check your billing date and set a reminder a few days early.
Poor documentation when disputing charges
Not keeping receipts, screenshots, or timestamps makes it harder to resolve billing disputes. Save all relevant records before contacting support or your payment provider.
Comparative recap
At-a-glance comparison
The table below summarises key points about cancellation, refunds and access for Aura compared to common expectations.
| Aspect | Aura (typical policy) | Practical note |
|---|---|---|
| Cancellation methods | App Store / Google Play / Aura web | Cancel via the store used to subscribe; web cancellation available in profile |
| Refund availability | 14‑day refund before access; no prorated monthly refunds | Annual refunds reviewed by support; refunds processed to original method |
| Access after cancel | Access until end of paid period | No prorated credits for monthly cancellations |
| Support reliability | Mixed reports | Keep documentation and escalate if needed |
After cancelling
Next steps you should take
- Confirm cancellation by checking your subscription status in the store or the Aura profile section.
- Save confirmation emails, screenshots and any support ticket numbers.
Useful links and where to get help
- Aura - How to cancel a subscription (Help Center)
- Aura - Refund policy
- South Africa: cooling‑off period (ECTA summary)
- Community guide summarising cancellation routes
Address
Company location
Aura (service headquarters / local correspondence): 25 Commerce Crescent, Kramerville, Sandton, Johannesburg, Gauteng, 2196, South Africa.
How to use the address
Use this address for formal written complaints, postal correspondence, or to identify the local corporate presence when escalating matters to local consumer protection bodies.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.