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Cancel AVG TECHNOLOGIES
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Avg Technologies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avg Technologies: Easy Method
What is Avg Technologies
Overview
Avg Technologies provides antivirus, privacy and performance software for consumers and businesses in South Africa and globally.
The company offers subscription and perpetual licences for products such as AVG AntiVirus, AVG Internet Security and business endpoint solutions.
Where it is sold
AVG products are sold directly from AVG’s regional site for South Africa and via app stores and third‑party resellers.
Purchase channel (direct, Google Play, App Store or reseller) affects how you cancel and request refunds.
How to cancel Avg Technologies
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your Apple ID.
- Go to Subscriptions, select the AVG subscription and choose Cancel.
- For support or refunds, contact Apple directly; AVG’s 30‑day guarantee does not apply to App Store purchases.
- More info: AVG billing & sales FAQ.
Cancel via Google Play (Android)
- Open Google Play → Payments & subscriptions → Subscriptions.
- Select your AVG subscription and tap Cancel.
- If within 30 days of purchase, you can request a refund from AVG (you will need your Google Play email and Transaction ID).
- See steps and requirements: AVG billing & sales FAQ.
Cancel via AVG website (direct purchases)
- Sign in to your AVG Account (MyAccount) at AVG’s site.
- Go to Manage subscriptions and choose Unsubscribe to stop renewal.
- Direct purchases are covered by AVG’s 30‑day money‑back guarantee when eligible.
- See AVG South Africa subscription page: AVG South Africa subscriptions.
What happens when you cancel
Access and features
When you cancel, your subscription will not renew at the next billing date.
You typically retain access until the end of the current paid period unless otherwise stated at purchase.
Data and account
Cancelling does not automatically delete your AVG account or product data.
If you want account removal or data deletion, contact AVG support through your AVG Account or the help pages.
Will I get a refund?
AVG direct and Google Play purchases
AVG offers a 30‑day money‑back guarantee for consumer products bought directly from AVG and for purchases via Google Play.
To request a refund via AVG for a Google Play purchase, provide the Google Play email and Transaction ID when you contact AVG.
App Store and third‑party resellers
Purchases made through Apple’s App Store or third‑party resellers (including physical stores) are not eligible for refunds from AVG.
Refund requests for those purchases must be submitted to Apple or the reseller. See AVG’s cancellation and refund policy: AVG cancellation & refund policy.
After the 30‑day window
Refunds are not normally granted after 30 days from purchase.
In limited jurisdictions (for example Quebec) pro‑rata refunds for annual subscriptions may apply; check region‑specific terms in AVG policy pages.
Avg Technologies plans and pricing
Price list (as published)
The table below reflects pricing sourced from AVG Africa and South African retailers where available.
Where VAT is unspecified the listed price is shown as provided.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| AVG Anti‑Virus 9.0 (1‑User License) | R299.99 | Perpetual (one‑time) | Basic protection: LinkScanner®, antivirus, anti‑spyware, Web Shield, Email Scanner, Game Mode |
| AVG Anti‑Virus 9.0 (3‑User License) | R499.99 | Perpetual (one‑time) | Same as 1‑user; covers 3 users |
| AVG Anti‑Virus 9.0 (5‑User License) | R599.99 | Perpetual (one‑time) | Same coverage extended to 5 users |
| AVG Internet Security 9.0 (1‑User License) | R399.99 | Perpetual (one‑time) | Advanced protection: firewall, identity protection, anti‑spam, banking/shopping safety |
| AVG Internet Security 9.0 (3‑User License) | R549.99 | Perpetual (one‑time) | Same as 1‑user; covers 3 users |
| AVG Internet Security 9.0 (5‑User License) | R799.99 | Perpetual (one‑time) | Same as 1‑user; covers 5 users |
| AVG AntiVirus Business Edition (1‑User) | R236.80 (excl. VAT) | 1 Year subscription | Endpoint, email & network protection for businesses; 30‑day money‑back guarantee |
| AVG AntiVirus Business Edition (1‑User) - 2 Years | R390.71 (excl. VAT) | 2 Year subscription | Same as above, 2‑year duration |
| AVG AntiVirus Business Edition (1‑User) - 3 Years | R547.00 (excl. VAT) | 3 Year subscription | Same as above, 3‑year duration |
| AVG Ultimate 1 Device 1 Year | R235.00 (inclusive of all taxes) | 1 Year subscription | Includes AVG Internet Security, AVG Secure VPN, AVG TuneUp, AVG AntiTrack |
Your consumer rights in South Africa
Key protections
Under the Consumer Protection Act you are entitled to fair value, good quality and reasonable after‑sales service.
These rights apply regardless of company policies and may provide additional remedies beyond vendor guarantees.
If you encounter problems
If refunds are unfairly denied or cancellations are made unduly difficult you may lodge complaints with the National Consumer Commission.
You can also pursue chargebacks or disputes through your bank or credit card provider if applicable.
Customer experiences
Positive feedback
Business users on Capterra and GetApp praise AVG for thorough protection, ease of use and efficient endpoint management.
Examples include fast installation, low resource use on modern machines and effective malware blocking.
Source: Capterra (South Africa), GetApp South Africa.
Negative feedback
Some users report system slowdowns, update notification frequency and issues on older hardware.
Community posts also mention experiences with unexpected auto‑renewals, difficulties cancelling and delays in refunds.
Sources include the same review pages and community reports.
Documentation checklist
What to prepare before you cancel
- Order confirmation or receipt showing date and purchase channel.
- Transaction ID from Google Play (if applicable) or Apple receipt from App Store.
- Account email used for AVG purchases and screenshots of subscription entries.
- Payment method details (last 4 digits of card) and any correspondence with AVG or reseller.
Contact details to have ready
- Your AVG Account login information for direct cancellations.
- Google Play account email and transaction information for Play purchases.
- Apple ID and subscription screenshots for App Store enquiries to Apple.
Common mistakes
Assuming all purchases follow the same rules
Many users expect AVG’s 30‑day guarantee to apply to App Store purchases; it does not.
Always check the purchase channel - refunds and cancellation routes vary by channel.
Missing required documentation
Requests without a transaction ID, order number or the account email can be delayed or rejected.
Keep purchase receipts and screenshots to speed up refund or dispute processes.
Comparative recap
At a glance
| Feature | AVG (Direct) | Google Play | App Store (iOS) |
|---|---|---|---|
| How to cancel | MyAccount → Manage subscriptions → Unsubscribe | Google Play → Subscriptions → Cancel | Apple ID → Subscriptions in App Store → Cancel |
| Refund eligible | Yes - 30‑day money‑back guarantee (direct) | Yes - 30‑day guarantee via AVG if within window (need Transaction ID) | No - refunds handled by Apple, not AVG |
| Support contact | AVG ZA subscription page | AVG billing & sales FAQ | AVG billing & sales FAQ |
After cancelling
Check access and billing
Confirm your subscription shows as cancelled in the relevant account (AVG Account, Google Play or Apple ID).
Check your next billing date to ensure no further charges occur.
Useful official links
Address
Regional contact location
AVG (authorized distributor information) - Cape Quarter Lifestyle Village, The Piazza, Waterkant St, De Waterkant, Cape Town, 8005, South Africa.
Use AVG Account support pages for cancellation and refund requests; the regional address is provided for correspondence where required.
Next steps if unresolved
If you cannot resolve a refund or cancellation through AVG or the reseller, consider lodging a complaint with the National Consumer Commission or contacting your payment provider for a chargeback.