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Cancel BOTAN
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Botan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Botan: Easy Method
What is Botan
Overview
Botan is a subscription-based app that provides plant identification and disease detection tools along with chatbot-driven customer engagement features.
It is distributed through mobile app stores and offers both recurring subscription plans and one-time in‑app purchases for specific identifier features.
Who uses Botan
Typical users include hobby gardeners, professional growers, and anyone seeking quick plant or disease identification on mobile devices.
Subscriptions give ongoing access to the app’s full features while one-time purchases unlock specific tools without recurring charges.
How to cancel Botan
Cancel via Apple App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name (Apple ID).
- Tap "Subscriptions", find Botan in the list, then tap "Cancel Subscription" or "Unsubscribe".
- Confirm cancellation; your subscription will remain active until the end of the paid period.
Cancel via Google Play & other routes
- Open the Google Play Store app, tap your profile, select "Payments & subscriptions" → "Subscriptions", then choose Botan and "Cancel subscription".
- If you purchased directly inside the app or via another platform, use the app’s account or settings page to cancel or contact support via the app.
- If you cannot cancel via the store, gather receipts and contact the app developer or your app store for assistance.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to paid features until the current billing period ends.
No new recurring charges should be billed once cancellation is completed.
Renewals and data retention
Automatic renewal stops at the end of the paid period, but your account and any locally stored data usually remain unless you request deletion.
If you want account deletion, contact Botan support and specify whether you want data erased or retained.
Will I get a refund?
General refund expectations
Refunds for subscriptions and in‑app purchases are typically handled by the app store used for the purchase (Apple or Google).
Botan may consider exceptions in limited circumstances, but refunds are not guaranteed and are often processed according to store policies.
How to request a refund
- For App Store purchases, use Apple’s report-a-problem process in your purchase history or via your Apple ID purchase history.
- For Google Play purchases, request a refund through the Google Play order history and follow the prompts.
- If you believe Botan should refund directly, prepare receipts, dates, and a clear explanation before contacting the developer or support channel inside the app.
Botan plans and pricing
Standard subscription plans
Below are the known App Store prices for Botan in South Africa as of late Dec 2025 - early 2026.
Confirm exact prices and available tiers inside the app before purchasing.
One-time purchases
Botan also offers one-time purchases for specific identifiers; prices and feature sets vary by item.
Check the in‑app purchase screen for current one-time options and details.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly subscription | R259.99 | Monthly | Full access via subscription |
| Quarterly subscription | R589.99 | Quarterly | Full access via subscription |
| Annual subscription | R1 199.99 | Annual | Full access via subscription |
| One‑time Plant & Disease Identifier | R199.99 (variants: R159.99, R599.99) | One-time | In‑App Purchases granting identifier access without recurring subscription |
Your consumer rights in South Africa
Key laws and regulators
South African consumers are protected by the Consumer Protection Act (CPA) and related legislation that cover unfair contract terms and quality standards.
The National Consumer Commission handles complaints and enforcement for consumer-protection matters.
Practical rights for digital purchases
- You can dispute unauthorised or incorrect charges with your bank and the app store/platform used to bill you.
- Unfair contract terms may be challenged; retain receipts and records if you intend to escalate to the National Consumer Commission.
- For defective or misrepresented digital goods, seek a remedy from the seller or file a formal complaint if unresolved.
Customer experiences
Common positive feedback
Users often appreciate quick plant identification and the convenience of having a dedicated tool on mobile devices.
One-time purchases are valued by users who do not want recurring billing but need specific functionality.
Common issues reported
Some customers report confusion over auto-renewal timing and difficulty locating cancellation steps in the store or app.
Billing disputes are commonly directed to the app store rather than the developer; keep this in mind when seeking refunds.
Documentation checklist
Before you cancel
- Find your purchase receipt (App Store/Google Play confirmation email or account purchase history).
- Note the subscription start date, renewal date, and the device/account used to subscribe.
- Take screenshots of subscription entries in your app store account for reference.
When requesting a refund or complaint
- Prepare a concise description of the issue, relevant dates, and desired outcome (refund or cancellation confirmation).
- Include order IDs and screenshots of charges when contacting support or your bank.
- If escalating, file a complaint with the National Consumer Commission and include all prior correspondence.
Common mistakes
Cancelling the wrong subscription
Users sometimes have multiple subscriptions and may cancel an unrelated service instead of Botan.
Always check the app name, bundle identifier, and purchase receipt before cancelling.
Assuming a refund is automatic
Cancelling a subscription does not automatically trigger a refund; refunds must be requested and assessed by the store or app developer.
If you expect a refund, follow the correct store refund procedure and keep documentation to support your claim.
Comparative recap
Quick comparison
The table below summarizes the main offerings and which user each is best suited to, based on price and commitment.
Use it as a quick reference to decide whether to cancel, downgrade, or switch to a one-time purchase.
| Plan | Price | 期間 | Best for |
|---|---|---|---|
| Monthly subscription | R259.99 | Monthly | Short-term users who want flexibility |
| Quarterly subscription | R589.99 | Quarterly | Users seeking a mid-term saving vs monthly |
| Annual subscription | R1 199.99 | Annual | Regular users who prefer lower yearly cost |
| One‑time Identifier | R199.99 / R159.99 / R599.99 | One-time | Occasional users who need a single tool without recurring fees |
After cancelling
Immediate next steps
- Confirm cancellation via your app store subscription page and keep a screenshot or confirmation email.
- Monitor your next bank or card statement to ensure no further charges are applied.
If problems persist
If charges continue after cancellation, contact your app store’s billing support and your bank to dispute the transaction.
Collect all correspondence and receipts if you need to file a formal complaint with a consumer body.
Address
Mailing address for Botan App Limited
Archiepiskopou Makariou III, 95 Charitini building, 1st floor, Flat/Office 102, 1071, Nicosia, Cyprus.
Notes on sending written requests
If you choose to send a written cancellation or data-deletion request by post, include your account details, purchase receipts, and a clear statement of the action you want.
Keep copies of everything you send and consider using a tracked delivery method for proof of receipt.