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Cancel BRANDCROWD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brandcrowd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brandcrowd: Easy Method
What is BrandCrowd
Service overview
BrandCrowd is an online SaaS platform for creating and purchasing logos and basic branding materials using templates and an editor. It aims to let small businesses and individuals design visual identities quickly.
Primary offerings
The service sells individual logo designs and subscription plans that provide ongoing access to the editor and assets. Legal and refund terms are set out in BrandCrowd's Service Terms and Conditions.
How to cancel BrandCrowd
Cancel via the BrandCrowd website
- Log in to your BrandCrowd account on the website.
- Go to your account or subscription settings and select the option to cancel the subscription.
- Confirm cancellation; the subscription remains active until the end of the paid period.
- Keep a screenshot or confirmation email for your records.
App store cancellations and support
- If you subscribed via Apple App Store or Google Play, cancelling there may not stop BrandCrowd billing.
- After cancelling in the app store, log in to your BrandCrowd account to confirm cancellation, or contact BrandCrowd support to verify the subscription was ended. (See guidance linked below.)
- If you cannot cancel online, contact BrandCrowd support for assistance and request written confirmation of cancellation.
What happens when you cancel
Access and renewal
After cancellation the subscription remains active until the end of the paid billing period. Renewal will not occur after that period if the cancellation was successful.
Account data and assets
Your account, designs and downloaded assets typically remain accessible according to BrandCrowd's terms; check your account settings for details about retained files.
Will I get a refund?
Refund windows and conditions
- Monthly recurring subscriptions: refunds may be allowed within 7 days of a recurring charge only if the service has not been used in that period.
- Annual or longer subscriptions: refunds may be allowed within 30 days of a recurring charge only if the service has not been used in that period.
Other purchases and legal exceptions
- Refunds for purchases of individual works or services are at BrandCrowd’s discretion and generally only for technical impediments that prevent use.
- No refunds are offered for change of mind or dissatisfaction with design quality unless otherwise required by law.
- BrandCrowd notes exceptions under Australian Consumer Law in its terms; see the official terms for details. For South African consumers, local consumer law may apply (see section on consumer rights).
Reference: BrandCrowd Service Terms and Conditions. Service Terms
BrandCrowd plans and pricing
Pricing availability
Public pricing in South African Rand (ZAR) was not found in available sources for 2024 - 2025. BrandCrowd lists prices in USD on public pages.
Contact for current pricing
If you need exact ZAR or local pricing, contact BrandCrowd support or check your account billing pages for region-specific charges.
| Plan | 期間 | Price |
|---|---|---|
| Basic / Editor access | 月額 | Contact for pricing |
| Pro / Extended assets | 年間 | Contact for pricing |
| Single logo purchase | - | Contact for pricing |
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act (CPA), which provides rights such as full disclosure, cooling-off periods in some cases, and protection against unfair contract terms.
How this affects BrandCrowd terms
- Any BrandCrowd term inconsistent with CPA provisions (for example, absolute no-refund clauses or excessively harsh cancellation terms) may be unenforceable locally.
- If you believe BrandCrowd’s terms breach the CPA, you may seek advice from a local consumer protection authority or legal adviser.
Customer experiences
Positive feedback
- Many users praise BrandCrowd for being user-friendly, affordable, and providing a capable editor and template selection. (See Trustpilot and GetApp reviews.)
- Some GetApp South Africa reviewers highlight responsive support and good editor functionality.
Negative feedback
- Reported issues include unexpected recurring charges, difficulty cancelling, disputes over refunds, and limits on editing purchased logos.
- Several negative reports reference slow or ineffective customer service; consider saving cancellation confirmations and correspondence if you experience problems.
Sources: Trustpilot, GetApp South Africa, Sitejabber.
Documentation checklist
Before you cancel
- Account login email and username.
- Subscription invoice or billing date showing the charge you want refunded.
- Screenshots of subscription or billing pages and any app-store receipts if applicable.
When contacting support
- Clear statement requesting cancellation and any refund, with dates and transaction IDs.
- Attach screenshots and save written confirmation of cancellation from BrandCrowd.
Common mistakes
Relying only on app-store cancellation
Many users assume cancelling via Apple or Google automatically stops BrandCrowd billing. That may not be sufficient.
Always confirm cancellation inside your BrandCrowd account or obtain written confirmation from BrandCrowd support.
No documentation or follow-up
Failing to save invoices, screenshots or confirmation emails makes disputes harder to resolve.
Keep records of dates, transaction IDs and any communication with support to support refund or dispute claims.
Comparative recap
Key comparison points
| Feature | BrandCrowd | Notes |
|---|---|---|
| Cancellation method | Website account cancellation required | App-store cancellation may not stop BrandCrowd billing; confirm in-account |
| Refund policy | 7 days (monthly) / 30 days (annual) if unused | Individual purchases refundable only for technical issues at discretion |
| Local consumer protection | Subject to BrandCrowd terms | South African CPA may override unfair terms |
After cancelling
Verify cancellation
- Log in to your account to check subscription status and save confirmation screenshots.
- If you used an app store, confirm BrandCrowd shows the subscription as cancelled as well.
Where to get help
- BrandCrowd Service Terms and support: Service Terms
- Guidance about app-store cancellation limits: Postclic guidance
- Check review sites for other users’ experiences: Trustpilot, GetApp
Address
Registered business address
Level 4, 2 Hill Street, Surry Hills, New South Wales 2010, Australia.
Contact advice
If you need formal notice or dispute escalation, send correspondence to the registered address and to BrandCrowd support via the contact options in your account.