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Cancel BUMPER
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Bumper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bumper: Easy Method
What is Bumper
Overview
Bumper is a subscription-based service that provides vehicle data and related tools via web and mobile apps.
The service is offered on recurring subscription plans and includes account-based access, device profiles, and customer support channels.
How it is delivered
Bumper is accessed through an online account or mobile apps and uses subscription billing that may originate from Bumper or from the App Store / Google Play.
Billing source determines the cancellation and refund flow for your subscription.
How to cancel Bumper
Cancel on the web (recommended)
- Log into your Bumper account on the website.
- Scroll to the page footer and click Contact Us.
- Select "Cancel My Account" and follow the confirmation prompts.
- You will receive a confirmation email; you may log in later to reactivate if allowed.
Cancel via email, live chat or phone
- Email: Send a cancellation request to support@bumper.com and include your 9‑digit member ID or the signup email address.
- Live chat / Contact form: Use the "Contact Us" or in-account support options to request cancellation.
- Phone: Call customer service at 1‑332‑225‑9745 (Mon - Fri, 9 AM - 6 PM EST) and provide your 9‑digit member ID.
Cancel App Store / Google Play subscriptions
- iOS: Cancel via Apple ID settings - Settings → Your Name → Subscriptions → Bumper → Cancel Subscription.
- Android: Cancel via Google Play - Open Google Play → Account → Subscriptions → Bumper → Cancel subscription.
- Note: Deleting the app does not cancel the subscription; you must cancel through the store that billed you.
What happens when you cancel
Access and features
After cancellation, access typically continues until the end of the paid billing period unless otherwise specified by your plan.
Features tied to an active subscription will be disabled once the subscription period ends.
Renewals and reactivation
Cancellations stop future automatic renewals; you can usually reactivate by logging back into the account and resubscribing.
If the subscription was billed through Apple or Google, reactivation must be handled through that app store.
Account data
Your account and data may remain available for reactivation. Confirm specific data retention details with Customer Care when cancelling.
Request data export or deletion if you require removal of personal information after cancellation.
Will I get a refund?
Refund policy summary
Refunds are handled on a case-by-case basis. Contact Customer Care by email or phone with your member ID or signup email to request a refund.
Bumper processes refunds on its end promptly, but banks may take time to post the funds.
Timing and limits
- Refunds may appear within about 10 days depending on your bank; terms allow up to 30 days in some cases.
- Refunds are typically limited to one refund per subscription; repeated or bad-faith requests may be refused.
Special cases and chargebacks
- If the charge originated via Apple App Store or Google Play, you must request a refund directly through Apple or Google - Bumper cannot refund those charges.
- Chargebacks may lead to permanent account suspension and forfeiture of refunds; Bumper may contest disputes.
Bumper plans and pricing
Available plans
The following monthly App Store - based plans and approximate ZAR conversions are shown for guidance.
Exact billed amounts can vary with exchange rates and App Store pricing tiers.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Family Plan (up to 5 profiles/devices) | ≈ R190.00/month | Monthly | Up to 5 profiles and devices |
| Family Plus (up to 10 profiles/devices) | ≈ R285.00/month | Monthly | Up to 10 profiles and devices |
Pricing notes
Prices above are conversions from USD App Store subscription amounts (US$9.99 and US$14.99) using an approximate exchange rate and are for guidance only.
Check the exact billed price in your App Store or Google Play subscription details or on your billing statement.
Your consumer rights in South Africa
Key protections
South African law (Consumer Protection Act and related statutes) requires fair, transparent terms and clear disclosure of automatic renewals and trial conditions.
Trial offers must clearly disclose ongoing charges and renewal terms under these protections.
Where to escalate
- If you suspect hidden renewals, billing after cancellation, or other unfair conduct, you may lodge a complaint with the National Consumer Commission (NCC).
- You can also approach the Consumer Goods and Services Ombud for disputes in the consumer goods or services space.
Bank disputes and unconscionable conduct
You can dispute unauthorized charges with your bank as a first step if an unauthorised debit appears on your account.
If a provider’s practices appear unfair or deceptive, these actions may qualify as "unconscionable conduct" under the Consumer Protection Act.
Customer experiences
Positive feedback
Some users report helpful customer service, ease of cancellation via chat or email, and generally accurate vehicle data for their needs.
Verified positive reviews note good support interactions through chat or email channels.
Negative feedback
Common complaints include trial offers auto-renewing into paid subscriptions without clear notice and unexpected charges.
Other negative reports mention difficulty cancelling, disputes about charges, and occasional inaccuracies or omissions in vehicle reports.
Takeaways
- Keep your member ID, signup email and receipts handy when contacting support.
- Check which billing source charged you (Bumper vs App Store/Google Play) before requesting a refund.
Documentation checklist
Required information
- 9‑digit member ID or the email address used to sign up.
- Subscription dates, plan name and screenshots of billing charges.
- Copy of confirmation emails, receipts or bank statement entries showing the charge.
Supporting evidence
- Screenshot of in-account subscription status or cancellation attempt.
- Phone call records (date/time) and any chat transcripts with Customer Care.
Common mistakes
Assuming app deletion cancels subscription
Deleting the mobile app does not cancel a subscription billed through Apple or Google Play.
Always cancel via the store subscription settings or the billing source that charged you.
Not checking the billing source
Refund and cancellation steps vary by billing source (Bumper vs Apple vs Google). Confirm which entity billed you before contacting support.
Requests to the wrong provider can delay resolution.
Missing documentation
Not providing your member ID, signup email or receipt can slow support responses and refund processing.
Prepare the documentation checklist items before you contact Customer Care.
Comparative recap
Quick comparison
The table below compares common cancellation paths and what to expect for refunds and reactivation.
| Feature | Web / In-account | Email / Phone / Live Chat | App Store / Google Play |
|---|---|---|---|
| How to cancel | Login → Footer → Contact Us → Cancel My Account | Email support@bumper.com or call 1‑332‑225‑9745; include member ID | Cancel via Apple ID or Google Play subscriptions in your device settings |
| Refund handling | Case-by-case; Bumper processes refunds and bank posting times vary | Request via Customer Care; provide proof and member ID | Request refunds directly from Apple or Google; Bumper cannot refund store charges |
| Reactivation | Usually possible via account login and resubscribe | Support can advise on reactivation options | Reactivate through the App Store or Google Play subscription flow |
| Notes | Keep cancellation confirmation email as proof | Phone hours: Mon - Fri 9 AM - 6 PM EST; expect verification | Uninstalling the app does NOT stop charges |
After cancelling
Confirmations and next steps
Save the cancellation confirmation email or support ticket number as proof of cancellation.
Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Where to get more help
For cancellation steps: How to cancel my Bumper Account.
For refunds and billing questions: Bumper refund policy and the billing overview: Bumper billing.
Escalation in South Africa
If you believe your consumer rights were breached, consider lodging a complaint with the National Consumer Commission or the Consumer Goods and Services Ombud.
Also dispute unauthorised debits with your bank if you see charges after cancellation.
Address
Registered contact
Bumper local address (as used in directory listings):
468 Jules Street, Malvern, Johannesburg, Gauteng, South Africa, 2094
Contact details
Support email: support@bumper.com
Phone (US support hours): 1‑332‑225‑9745 (Mon - Fri, 9 AM - 6 PM EST)