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Cancel CCLEANER
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ccleaner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation CCleaner: Easy Method
What is CCleaner
Purpose
CCleaner is a system utility designed to remove unwanted files, manage startup items, and help optimise Windows and Android devices for better performance.
It is offered in free and paid subscription tiers that add features such as automatic updates, advanced cleaning, and additional utilities bundled in higher-tier plans.
Subscription model
Paid versions are sold as time-limited licences (typically annual) and may auto-renew by default unless cancelled before renewal.
Purchases can be made directly from the CCleaner web store, via app stores (Google Play, Apple App Store) or through third-party resellers.
How to cancel CCleaner
Cancel when bought directly (web/Cleverbridge)
- Open the CCleaner app, go to Options → License key → Manage Subscription and follow the portal steps to cancel.
- Or use the confirmation email you received from Cleverbridge to open the subscription management portal and click “Cancel”.
Cancel when bought via app stores or resellers
- Google Play: Cancel the subscription in your Google Play subscriptions list, then request a refund from CCleaner by providing your Google Play account email and the Transaction ID.
- Apple App Store (iTunes): CCleaner cannot cancel or refund App Store purchases; use Apple's Report a Problem or App Store billing support to manage cancellations or refunds.
- Reseller / Physical store: Contact the reseller or store directly; CCleaner cannot cancel or refund third-party purchases.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals, but your paid access usually continues until the end of the paid period already charged.
For subscriptions bought through third parties, cancellation and renewal handling depends on that seller or app store.
Account and data
Your CCleaner account and licence key records typically remain in your account for reference unless you request deletion.
Uninstalling the app does not automatically cancel the subscription; you must cancel through the correct channel to stop billing.
Will I get a refund?
Standard refund policy
- CCleaner offers a 30-day money-back guarantee for subscriptions purchased directly from CCleaner (web store) and for purchases via Google Play.
- If you request a refund within 30 days for eligible direct purchases, you should be able to claim a full refund under that guarantee.
Exceptions and later refunds
- After 30 days, prorated refunds may be possible for annual subscriptions for the unused portion beginning the month after the refund request.
- App Store or third-party/reseller purchases are refunded and handled by Apple or the reseller; CCleaner does not issue refunds for those transactions.
CCleaner plans and pricing
Overview
The table below shows commonly available South African retail prices observed for CCleaner plans. Prices are presented in ZAR.
Check your purchase confirmation for the exact price and licence details for your order.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| CCleaner 2024 (1 PC, 1 Year) | R130.00 | Annual (年間) | Download link, product key, installation guide; Windows PC only |
| CCleaner Professional Plus 2024 (1 Year / 3 Devices) | R195.00 | Annual (年間) | Includes CCleaner Professional plus Defraggler Pro, Recuva Pro, Speccy Pro |
| CCleaner for Android Pro (1 Device) | R210.00 | Not specified | Android Pro version (period not specified) |
Your consumer rights in South Africa
General rights under South African law
South African consumers have statutory protections under the Consumer Protection Act (CPA) such as the right to quality goods and services and protection against unfair business practices.
These rights can support claims for defective products or misrepresentation, but specific cooling-off periods depend on the type of contract and how the sale was made.
How this applies to CCleaner purchases
- CCleaner’s published policy relies on a 30-day money-back guarantee rather than a stated statutory 14-day cooling-off period.
- If you believe the CPA applies (for example for defective digital goods), document the issue and escalate through the seller or payment provider if needed.
Customer experiences
Positive feedback
- Users on review sites report CCleaner is easy to use and effective at cleaning and optimising systems.
- Some customers praise quick resolution of subscription or renewal issues when support is reached.
Negative feedback
- Complaints include unexpected or auto-renewal charges and difficulty contacting support to obtain refunds.
- Other users have reported issues with newer versions, intrusive prompts, and concerns about background behaviour or unwanted updates.
Documentation checklist
Essential purchase information
- Order confirmation email showing product, date and charged amount.
- Transaction ID, payment method, and billing email or account used for purchase.
Support and refund evidence
- Screenshots of subscription pages, cancellation attempts, or error messages.
- Any correspondence with CCleaner support, the app store, or the reseller.
Common mistakes
Failing to cancel the correct channel
Many customers cancel the app but forget to cancel the subscription in the store or payment portal. This often leads to continued billing.
Always cancel subscriptions from the place where the payment is billed (web store, Google Play or Apple App Store).
Missing required information
Not having the Transaction ID, payment email, or order confirmation delays refund requests and support progress.
Keep purchase emails and transaction IDs ready before contacting support or your bank for disputes.
Comparative recap
Quick comparison
The table below summarises cancellation and refund handling by purchase channel to help you choose the correct route.
Refer to your original purchase method when following up.
| Channel | How to cancel | Refund policy | Period (期間) |
|---|---|---|---|
| Web (direct via CCleaner website / Cleverbridge) | Manage subscription in app (Options → License key → Manage Subscription) or use Cleverbridge confirmation email portal to cancel. | 30-day money-back guarantee for direct purchases; prorated refunds may be possible after 30 days for annual plans. | Annual (年間) |
| Google Play | Cancel in Google Play subscriptions list; then request refund from CCleaner with Google Play account email and Transaction ID. | 30-day money-back guarantee may apply for Google Play purchases; refunds require Google Play transaction details. | Annual (年間) |
| Apple App Store (iTunes) | Manage subscription and refund via Apple (Report a Problem / App Store billing support). CCleaner cannot cancel App Store purchases. | Refunds are handled by Apple; CCleaner does not issue App Store refunds. | Varies (check Apple) |
| Reseller or physical store | Contact the reseller or store directly to cancel or seek a refund. | Refunds and cancellations are managed by the reseller; CCleaner does not process third-party refunds. | Varies |
After cancelling
Immediate next steps
Keep your cancellation confirmation and any emails as proof that you stopped the subscription to avoid future disputes.
Monitor your payment method for any further charges and check the licence status in the CCleaner app.
If you need further help
- If you paid via Google Play or Apple App Store, use the store’s support and refund processes first.
- If you paid directly and need a refund after following the 30-day policy, have your order details ready when contacting support.
- If billing continues after cancellation, contact your card issuer or payment provider to dispute the charge if necessary.
Address
Corporate address
Piriform Inc, 590 Madison Avenue, 21st Floor, New York, NY 10022, United States.
Notes on contact
For subscription cancellations, refunds or account-specific help use the channel where you bought the product (direct web store, Google Play, Apple App Store or the reseller).
Keep all purchase and transaction records available when you contact support or your payment provider.