Cancellation Centr: Easy Method

What is Centr

Overview

Centr is a subscription-based health and wellness service created to provide guided workouts, meal plans and mindfulness content. It bundles fitness programming, nutrition guidance and lifestyle coaching into a single app and web service.

Core offerings

Main features include trainer-led workouts, customised meal plans and wellness content such as meditation and sleep tools. Access is delivered through the Centr app (iOS/Android) and via the web.

How to cancel Centr

Cancel via the web (centr.com)

• Email Centr support at [email protected] asking to cancel; requests are typically processed within ~24 - 48 hours.
• You retain full access until the end of your current billing period after the request is processed.
• For additional details see Centr’s cancellation help page: How do I cancel?

Cancel via Apple App Store or Google Play

• Apple App Store: On iPhone/iPad go to Settings → [Your Name] → Subscriptions → CENTR → Cancel Subscription. Cancel at least 24 hours before renewal.
• Google Play Store: Open Play Store app → Profile → Payments & Subscriptions → Subscriptions → CENTR → Cancel. Cancel at least 24 hours before renewal.
• Access continues until the end of the billing period after cancellation through both app stores.

What happens when you cancel

Access and renewal

Cancelling stops future automatic renewals but does not immediately remove access. You keep full access through the end of your paid billing period.

If you cancel before the next billing date you will not be billed again unless you resubscribe.

Account data and content

Your account and any saved content (preferences, progress) typically remain available unless you request deletion. If you want data removed, contact support and request account deletion.

Retain copies of receipts or cancellation confirmations for your records in case of disputes.

Will I get a refund?

Refunds for web subscriptions

• Centr’s web team can issue refunds only for the most recent charge in eligible cases (unauthorised or duplicate charges, billing errors).
• No prorated refunds or refunds for older charges are provided under standard practice.
• Web refunds are typically processed within ~24 hours and may appear in your account in 3 - 10 business days.

Refunds via Apple and Google

• Apple controls refunds for App Store purchases. Request a refund through reportaproblem.apple.com; Apple decides case-by-case.
• Google controls Play Store refunds. There is a 48-hour automatic refund window; after that refunds are at Google’s discretion. If Google declines, you can contact Centr support for review.
• For Centr’s refund policy details see: Centr refund policy.

Centr plans and pricing

South Africa pricing snapshot

The following prices reflect listings found for the South African App Store and may vary by edition, promotion or store listing.

Pricing notes

Multiple price listings for the same durations likely reflect different editions, promotions, or App Store inconsistencies. Confirm the exact price in your App Store or payment confirmation before purchasing.

If you need help verifying a charge, save your receipt and contact support at [email protected].

Your consumer rights in South Africa

General expectations

South African consumers have protections under local consumer law regarding unfair contract terms, misleading practices and defective goods or services. These laws may give you remedies if you were misled or charged incorrectly.

Keep in mind that apps sold via Apple or Google are often subject to the store’s billing policies as well as the app provider’s terms.

How Centr’s terms interact with South African rights

Centr’s publicly stated billing terms limit general refunds and reserve refunds for the most recent web charge only. Centr’s governing law references New South Wales, Australia for billing terms.

This does not necessarily remove your South African statutory rights; if you believe those rights apply, consider contacting local consumer protection authorities or seeking advice.

Customer experiences

Positive reports

Many users report strong workouts, useful meal plans and good wellness content. Support is sometimes praised for quick resolution of technical problems and occasional subscription extensions.

Negative reports

Common complaints include unexpected recurring charges after cancellation, difficulty cancelling and mixed experiences obtaining refunds. Several users describe confusion over whether to cancel via an app or via the web.

For user reviews see examples on Trustpilot: Trustpilot (IE) and Trustpilot (US).

Documentation checklist

Before you contact support

• Account email and username used for Centr.
• Date of purchase/renewal and amount charged.
• Payment receipt (Apple/Google/bank or Centr web receipt).
• Any cancellation confirmation or screenshots showing subscription status.

If you need a refund dispute

• Bank or card statement entry for the charge.
• Email thread with Centr or store support (if any).
• Screenshots of app subscription page showing active/expired status.

Common mistakes

Cancelling in the wrong place

Many users try to cancel inside the Centr app but their subscription is billed through Apple or Google. Always check which platform billed you (App Store, Play Store or centr.com) before cancelling.

Missing cancellation windows and receipts

Waiting until the day of renewal can cause missed 24-hour cancellation cutoff rules for app stores. Always keep receipts and cancellation confirmations to avoid disputes.

Comparative recap

Quick comparison

After cancelling

What to check

Save any cancellation confirmation and check your next bank or card statement to confirm no new charge occurs. Retain receipts for at least one billing cycle in case of disputes.

Helpful links and next steps

• Centr cancellation help: How do I cancel?
• Centr refund policy: What is the refund policy?

Address

Corporate address

2135 Bay Street, Los Angeles, California 90021, USA.

Support contact

For cancellations and billing issues email: [email protected].