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Cancel CEREBRUM IQ
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I hereby notify you of my decision to terminate the contract relating to the Cerebrum Iq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cerebrum Iq: Easy Method
What is Cerebrum IQ
Overview
Cerebrum IQ is an online SaaS platform offering cognitive assessments, personalized IQ certificates, and development tools for individuals and institutions.
The service combines tests, analytics and learning resources to provide cognitive insights and training recommendations.
How it is delivered
Access is primarily via the Cerebrum IQ website and mobile app integrations, with subscriptions billed through the site or via App Store / Google Play depending on how you signed up.
Billing and support channels differ for web and in-app purchases; see the cancellation section for platform-specific instructions.
How to cancel Cerebrum IQ
Cancel via the web portal
- Go to the Cerebrum IQ Cancellation Portal and log in with your account email and the confirmation code.
- Follow the on-screen steps to confirm cancellation; cancellation takes effect immediately but access remains until the end of the paid period.
Official cancellation instructions are provided by Cerebrum IQ on their Help Center.
Cerebrum IQ - Canceling your subscription
Cancel via App Store or Google Play
- If you subscribed through iOS or Android, you must cancel in Apple or Google account settings; the web portal cannot stop App Store or Google Play billing.
- Open your device’s subscription settings, find Cerebrum IQ, and select Cancel Subscription; follow store prompts to confirm.
Third-party guides and summaries reiterate that in-app subscriptions must be managed through the respective app stores.
Postclic summary - Cancelling Cerebrum IQ
What happens when you cancel
Access and service period
When you cancel via the Cerebrum IQ web portal, cancellation is effective immediately but you retain access until the end of the paid billing period.
For App Store / Google Play subscriptions, access typically continues until the store’s current paid period ends.
Account data and renewals
Your account and historical assessment data generally remain available according to Cerebrum IQ’s policies; check the Help Center for data retention specifics.
Automatic renewals stop after cancellation, but charges already processed will not be reversed automatically - see the refund section for details.
Will I get a refund?
Official refund policy
Refunds are governed by Section 7 of Cerebrum IQ’s Terms & Conditions and processed by the company once approved.
The company states approved refunds are processed in around 3 business days and typically appear in your account within 1 - 2 business days; banks may take longer.
Cerebrum IQ - Where is my refund?
Exceptions and common outcomes
- Cerebrum IQ’s Help Center indicates there are no refunds for partial or unused subscription periods after renewal.
- Third‑party reporting suggests some users may be able to obtain refunds within a short window (e.g., 14 days), but enforcement appears inconsistent.
Cerebrum IQ - Automatic renewals
Postclic - Refund experiences summary
Cerebrum IQ plans and pricing
Published plans
Below are the known published plans and typical US$ prices reported by Cerebrum IQ and user summaries.
Amounts may be converted to ZAR by payment processors at the time of charge; no official ZAR prices were found.
| Plan | Price | Period | Features |
|---|---|---|---|
| Bi-Weekly Subscription | US$14.99 | Every 2 weeks | 7-day trial; personalized IQ certificate; comprehensive cognitive analysis; full access to development tools |
| Monthly Excellence | US$29.99 | Monthly | Complete cognitive assessment suite; 20+ hours of expert-led courses; personalized development path |
Pricing notes
User reports frequently describe unexpected or higher charges; monitor your bank statements and receipts carefully.
If you cannot find a price matching your charge, check whether the subscription was billed through an app store or another merchant name.
Your consumer rights in South Africa
Relevant protections
South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair contract terms and misleading practices.
The CPA is commonly interpreted to include cooling-off rights and restrictions on hidden or deceptive subscription practices.
Remedies and enforcement
- If you experience deceptive billing or refund refusal, you may lodge a complaint with the National Consumer Commission (NCC).
- You can also contact your bank to ask about a chargeback or disputed transaction if charges are unauthorized.
- If the purchase was made via Apple or Google, request a refund through their refund processes in addition to direct complaints.
Customer experiences
Positive reports
Some users report that persistent contact via chatbot or email resulted in refunds and that the product delivered IQ testing and certificates as advertised.
A small number of TrustPilot reviewers left high ratings and described the service as enjoyable or useful.
Cerebrum IQ - TrustPilot reviews
Negative reports
Many users report deceptive billing patterns: low-cost trials followed by recurring higher charges and difficulty cancelling.
Complaints include looping chatbots, ignored emails, hidden cancel actions, and denied refunds as described in several third-party summaries.
Postclic - User complaints summary
Documentation checklist
Essential documents to collect
- Subscription confirmation email or receipt showing plan, date and amount charged.
- Screenshots of the cancellation portal, confirmation codes, and any “cancelled” confirmation messages.
- Copies of emails or chatbot transcripts with Cerebrum IQ support referencing cancellations or refund requests.
Bank and device records
- Bank or card statements showing the charge(s) and merchant descriptor.
- App Store or Google Play purchase history if the subscription originated from a mobile store.
- Any promotional or trial offer screenshots that show the advertised price or terms.
Common mistakes
Assuming cancellation stops all billing
Many consumers assume cancelling on the web will stop App Store or Google Play charges; it will not for in‑app subscriptions.
Always check where the charge originated - Cerebrum IQ web portal or your device’s app store - and cancel in the correct place.
Not keeping proof of cancellation
Failing to save cancellation confirmation (email or code) makes refunds and disputes harder to pursue.
Always capture screenshots and save correspondence immediately after cancelling or requesting a refund.
Comparative recap
At-a-glance comparison
| Criteria | Bi-Weekly Subscription | Monthly Excellence |
|---|---|---|
| Price | US$14.99 | US$29.99 |
| Period | Every 2 weeks | Monthly |
| Core features | Short trial, IQ certificate, cognitive analysis | Full assessment suite, courses, development path |
| Typical billing issues reported | Unauthorized recurrences after trial | Unexpected renewal amounts; refund difficulty |
Decision pointers
If you prefer short recurring commitments and lower entry cost, the bi-weekly plan may suit you, but monitor charges closely.
If you want fuller content and course access, the monthly plan offers more features but check renewal terms before subscribing.
After cancelling
Follow-up steps
- Save the cancellation confirmation and any transactional emails for your records.
- If you dispute a charge, contact your bank promptly and provide the documentation checklist items.
Helpful links
Official cancellation and refund pages for reference:
- How do I cancel my subscription? - Cerebrum IQ Help
- Where is my refund? - Cerebrum IQ Help
- Automatic renewals - Cerebrum IQ Help
- Independent cancellation summary - Postclic
- User reviews - TrustPilot
- Complaint reports - Sikayetvar
Address
Registered address
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States.
Contact tips
Use the Help Center links above for the fastest route to manage subscriptions or request support.
When escalating, include the documentation checklist and reference dates, amounts and confirmation codes.