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Cancel CHATLY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Chatly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chatly: Easy Method
What is Chatly
Overview
Chatly is a cloud-based software-as-a-service (SaaS) platform that helps businesses manage customer communication using advanced chat features and integrated AI assistance.
It is offered as a subscription service with web and mobile app options and is operated by TVEIT.NET (data controller located in Bergen, Norway).
Key capabilities
Chatly provides conversational AI, multiple chat models, image generation and automated support workflows designed for business use.
Subscriptions unlock Pro features and differ by billing period (weekly, monthly, yearly) depending on the app listing and region.
How to cancel Chatly
Cancel web-based subscription
- Sign in to your Chatly account on the web.
- Go to Manage Plans → Manage Billing → Cancel Subscription in account settings.
- Follow the on-screen prompts to confirm cancellation.
Cancel mobile subscriptions
- iOS: Cancel via the App Store subscriptions management; refunds (if any) must be requested directly from Apple.
- Android: Cancel via Google Play subscription management; refunds (if any) must be requested directly from Google.
- Note: Chatly cannot directly cancel or refund subscriptions purchased through App Store or Google Play.
What happens when you cancel
Access after cancellation
If you cancel a web-based subscription, access remains until the end of the current billing cycle.
No further recurring charges will be incurred after the cancellation takes effect.
Data and account effects
Cancelling a subscription typically stops paid features but may not delete your account or data immediately.
Check account settings or contact support if you need account deletion or data removal; follow any legal or policy requirements.
Will I get a refund?
Standard refund policy
By default, after access to a digital service has commenced, Chatly’s policy states no refunds are available unless explicitly specified.
See Chatly’s published refund policy for full terms: Chatly refund policy.
Exceptions and platform purchases
- EU, UK, and Turkey: Refund requests may be considered within 14 days of purchase if usage is limited (≤5 interactions or ≤300 credits).
- Monthly/quarterly plans: Full refund within 12 hours if usage ≤5 messages or ≤200 credits.
- Annual plans: Full refund within 24 hours if usage ≤7 messages or ≤300 credits.
- Purchases via App Store / Google Play follow those platforms’ refund procedures; Chatly cannot directly issue those refunds.
Chatly plans and pricing
Pricing summary
South Africa App Store listing shows local ZAR pricing for Chatly’s plans. Prices below were sourced from the App Store South Africa listing.
Confirm current prices in the App Store before purchase as listings can change.
Plan details
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Weekly Plan | R99.99 | Weekly | Unlimited chats, multiple AI models, image generation (per App Store listing) |
| Monthly Subscription | R399.99 | 月額 | Full Pro Plan access as listed in the App Store |
| Yearly Subscription | R999.99 | 年間 | Full Pro access for 12 months |
Your consumer rights in South Africa
Cooling-off and statutory protections
South African consumers benefit from the Consumer Protection Act (CPA), which provides protections such as a cooling-off period for certain transactions and safeguards against unfair or deceptive practices.
In some cases South African law may give consumers greater rights than those described in Chatly’s policy, and statutory rights override conflicting contract terms.
Misleading marketing and remedies
- If marketing is misleading or deceptive, the CPA allows consumers to seek remedies from the supplier or report the matter to relevant authorities.
- Reported issues about deceptive advertising (for example, appearing to mimic other AI platforms) could be grounds for complaint under South African law.
Customer experiences
Reported issues
Public reviews include multiple complaints that marketing can be misleading and may cause unintended subscriptions to Chatly.
Many reviewers report difficulty obtaining timely refunds and describe customer support as slow or unresponsive; some users resorted to bank chargebacks.
Balanced perspective
While negative reports are prominent in public review listings, individual experiences can vary depending on purchase method and responsiveness from support.
If you encounter issues, collect documentation and escalate using the steps in this guide before seeking external remedies.
Documentation checklist
What to collect before you cancel
- Order or subscription confirmation email and date of purchase.
- Account email/username and subscription ID (if available).
- Proof of charge (bank or card statement showing the transaction).
Evidence for refund or dispute
- Screenshots of subscription entries in the App Store / Google Play or your Chatly account billing page.
- Records of communication with Chatly support and timestamps.
- Usage data (number of interactions or credits used) to support eligibility under Chatly’s refund exceptions.
Common mistakes
Not cancelling in the right place
Users sometimes try to cancel an App Store or Google Play subscription from within the Chatly web account; platform purchases must be cancelled through Apple or Google.
Always confirm which platform processed your payment before attempting cancellation.
Missing documentation and timing
Waiting too long to request a refund, or lacking proof of limited usage, can lead to denied refund requests under Chatly’s published policy.
Take screenshots and save receipts immediately if you intend to request a refund or dispute a charge.
Comparative recap
At-a-glance comparison
The table below summarises cancellation and refund responsibilities by purchase channel for quick reference.
Use this to determine where to cancel and who to contact for refunds.
| Purchase channel | How to cancel | Refund handling | 期間 |
|---|---|---|---|
| Web (Chatly account) | Manage Plans → Manage Billing → Cancel Subscription | Chatly handles cancellations; refunds subject to Chatly policy | 月額 / 年間 |
| iOS (App Store) | Cancel via App Store subscriptions | Apple handles refunds; request directly from Apple | 月額 / 年間 |
| Android (Google Play) | Cancel via Google Play subscriptions | Google handles refunds; request directly from Google | 月額 / 年間 |
After cancelling
Next steps
Keep copies of cancellation confirmations and watch your bank or card statements to verify no further charges occur.
If you paid via App Store or Google Play, follow up with those platforms for refund requests where applicable.
Useful links
Full refund policy and details: Chatly refund policy.
Read user reviews and common reports: Chatly on Trustpilot.
Address
Company controller
Data controller and operator listed as TVEIT.NET in Bergen, Norway.
Contact note
For account-specific cancellation or data-deletion requests, use Chatly account settings first and provide the documentation listed above if you need further escalation.