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I hereby notify you of my decision to terminate the contract relating to the Chaton Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chaton Ai: Easy Method
What is Chaton Ai
Overview
Chaton Ai is a subscription-based AI chat and automation platform that provides chatbot access, prompt tools, and AI-powered features for personal and business use.
The service offers multiple access tiers and in-app purchases across web, Apple App Store and Google Play.
Primary uses
Users employ Chaton Ai for conversational AI, content generation, summarization, image-to-text and other productivity add-ons.
It is delivered as a SaaS product with recurring billing for premium features.
How to cancel Chaton Ai
If you purchased via the Apple App Store
- Open Apple ID / Subscriptions in your device settings and turn off auto-renewal for Chaton Ai.
- Do this at least 24 hours before the end of the current billing period to prevent the next charge.
- See the official terms for App Store purchases: Subscription terms.
If you purchased via Google Play
- Open Google Play > Subscriptions and cancel the Chaton Ai subscription there.
- Cancel at least 24 hours before the billing period ends so auto-renewal is stopped in time.
- See the official terms for Google Play purchases: Subscription terms.
If you purchased on the Web (chaton.ai)
- Sign in on chaton.ai and go to your profile page, then click the “Cancel Subscription” button.
- Alternatively, follow the link in your payment confirmation email or contact support (listed as [email protected] or via the site “Contact Us” form).
- Web cancellations typically take effect after the current billing period; see the refund policy for exceptions: Refund policy.
What happens when you cancel
Access after cancellation
When you cancel, your paid access typically continues until the end of the current billing period.
After that period ends, your account will usually revert to the free tier or restricted access per the provider’s terms.
Billing and automatic renewal
Cancellation stops future auto-renewals; it does not usually produce a prorated refund for the time remaining in the current period.
Make sure to cancel at least 24 hours before renewal for app-store purchases to avoid another charge.
Data and account retention
Your account data and settings may be retained or deleted according to Chaton Ai’s data policies and terms of service.
If you need data exported before losing access, request it while your subscription is still active.
Will I get a refund?
Web purchases (chaton.ai)
- Refunds for web purchases are discretionary unless your local law requires otherwise.
- Refund requests for a first subscription may be considered within specified windows: 7 days for 1-month plans, 10 days for 3-month plans, and 14 days for 1-year plans.
- Auto-renewed 1-year subscriptions may receive a full refund only if requested within 5 days after renewal; otherwise refunds remain discretionary.
App Store and Google Play purchases
- For purchases through Apple or Google, you must request refunds through Apple or Google’s refund systems.
- Chaton Ai’s policy defers to the store providers for App Store and Google Play refunds.
- See the Chaton Ai refund policy for details: Refund policy.
One-time payments and exceptions
One-time, non-subscription purchases are generally non‑refundable unless required by law or the provider’s discretion.
Processing times for any approved refunds may vary and will be handled per the provider’s refund procedures.
Chaton Ai plans and pricing
Price overview
Pricing is presented in USD as listed in app metadata and in-app purchase data; local currency prices may vary.
No official South African Rand (ZAR) pricing was found in the verified sources; convert using the current exchange rate.
Featured plans
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Premium (weekly) | USD 6.99/week | Weekly | Unlimited access to app features including GPT‑4o, Claude Sonnet, DeepSeek, image-to-text, summarizer, YouTube Pro, AI Keyboard |
| Premium (annual) | USD 39.99 - USD 49.99/year | Annual | Same features as weekly, billed annually at a lower effective rate |
| Premium access PRO (1 month) | USD 11.99 - USD 17.99/month | Monthly | Premium features available on a monthly basis |
Your consumer rights in South Africa
Cooling-off and online transactions
Under South African rules, consumers generally have a limited cooling-off right for services purchased online.
For some electronic contracts, consumers may cancel within a short period (e.g., 7 days) and claim a refund where applicable.
Fixed-term agreements and penalties
- Fixed-term contracts may be cancelled with proper notice; suppliers may only charge reasonable cancellation penalties, not punitive fees.
- Check the Consumer Protection Act and Electronic Communications & Transactions Act for specific notice periods and required supplier behaviour.
Marketing, misrepresentation and redress
Misleading marketing (for example, implying a different provider or product) can breach consumer protection rules and entitle you to remedies.
If your legal rights are infringed, you can pursue complaints with national consumer authorities or seek other statutory remedies.
Customer experiences
Positive feedback
- Some users reported successful refunds within statutory cooling-off periods when submitting web form requests.
- Other users noted functioning features such as a photo-to-video add-on and reasonable responses for certain prompts.
Negative feedback
- Several reviewers described misleading marketing and confusion about what product they were subscribing to.
- Users also reported difficulty cancelling, loss of access to paid features, accessibility issues and quality concerns.
Where to read reviews
See user reviews and experiences on the official review page: Chaton Ai on Trustpilot.
Documentation checklist
Before you contact support
- Save your payment confirmation email and any transaction or subscription ID.
- Take screenshots of subscription pages, billing dates, and any in-app settings showing the purchase.
- Note the purchase method (App Store, Google Play, or Website) and exact billing timestamps.
If you escalate a dispute
- Keep a record of all communication with the provider, including dates, times and message copies.
- If requesting a refund, provide proof you asked to cancel before renewal (timestamps or screenshots).
Common mistakes
Timing errors
Waiting until the day of renewal or after the billing timestamp often results in another charge; cancel at least 24 hours prior for app-store purchases.
Missing the provider’s short refund windows (e.g., 5 days for auto-renewed annual plans) reduces the chance of a full refund.
Wrong cancellation route
Many users try to cancel on the website when the subscription was bought through Apple or Google; refunds must be requested via the store for those purchases.
Not saving proof of cancellation or purchase makes disputes harder to resolve with either the provider or your payment processor.
Comparative recap
Quick comparison
| Method | How to cancel | Where to request a refund | Notes |
|---|---|---|---|
| Apple App Store | Turn off auto-renewal in Apple ID > Subscriptions | Request refund via Apple refund system | Cancel ≥24 hours before renewal to avoid next charge |
| Google Play | Cancel via Google Play > Subscriptions | Request refund via Google Play refund process | Cancel ≥24 hours before renewal to stop auto-renewal |
| Web (chaton.ai) | Cancel in your profile (“Cancel Subscription”), use payment email link, or contact support | Refunds discretionary; follow Chaton Ai refund policy | Web cancellations take effect after current billing period; check refund windows |
After cancelling
Follow-up actions
Keep all confirmation emails and screenshots proving you cancelled before the renewal date.
If you were charged after cancelling, gather evidence and contact the provider or your payment provider promptly.
Useful links
- Subscription terms: https://chaton.ai/legal/subscription-terms/en/index.html
- Refund policy: https://chaton.ai/legal/refund-policy/en/
- Customer reviews: https://www.trustpilot.com/review/chaton.ai
Address
Corporate contact
Chaton Ai AIBY Inc., W Flagler Street Suite 900-10028 66, Miami, FL 33130, USA.
Note: Public WHOIS or privacy records may show different registry addresses; use the Miami address for correspondence where required.